Top 693 Technical support Jobs

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Technical Support Specialist
Novara —Remote
- $25 - $26 an hour
- Full-time
- Remote
- Continuous improvement
- US work authorization
- Organizational skills
- Paid holidays
- Health insurance
12h
Data Center Technician
Amazon Data Services, Inc. —Boardman, OR
- 8 hour shift
- Computer science
- Up to 50% travel
- Mid-level
20h
Marine Systems Technical Support
Imtra Corporation —New Bedford, MA
- $55,000 - $90,000 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
22h
Data Center Technician
Amazon Data Services, Inc. —Boardman, OR
- $27 - $48 an hour
- 8 hour shift
- Computer science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
20h
Data Center Technician
Amazon Data Services, Inc. —Boardman, OR
- $27 - $48 an hour
- 8 hour shift
- Computer science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
20h
Desktop Support Specialist
Proteam Solutions —Columbus, OH
- Contract
- Classroom
- Mid-level
- Windows
Quick Apply
15h
Client Technologies Technician
Cook Systems —Tallahassee, FL
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
- Health insurance
- Dental insurance
20h
Client Technologies Analyst
Cook Systems —Miami, FL
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
20h
Construction Inside Sales and Customer Service Representative
American Staffing Inc —Meridian, ID
- From $48,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
Quick Apply
15h
IT Help Desk - Support Specialist
Athens Services —Baldwin Park, CA
- $26.00 - $41.70 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
18h
PC Deployment Technician (BHJOB1435_35546)
Astyra Corporation —Cayce, SC
- $25 - $27 an hour
- Contract
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
21h
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Rochester, NY
- $23 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
15h
Service Desk Engineer
Brightworks Group LLC —Carmel, IN
- $50,000 - $58,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
21h
Customer Service Representative (M-F, Weekends OFF)
Garnet River LLC —Concord, NH
- $17 an hour
- Extended hours
- 3 years
- High school diploma or GED
- Typing
- Health insurance
Quick Apply
20h
Imaging Technician
CAREERXCHANGE —Orlando, FL
- Overtime
- Computer literacy
- Ability to lift 50 pounds
- Warehouse
Quick Apply
19h
Tier 2/3 Technical Support Specialist
Titan Professional Resources —Norman, OK
- From $35 an hour
- Full-time
- Mid-level
- Windows
- AWS
- Health insurance
- Dental insurance
Quick Apply
22h
HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply
23h
PC Deployment Technician (BHJOB1435_35546)
Astyra Corporation —Richmond, VA
- $25 - $27 an hour
- Contract
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply
21h
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Somerset, NJ
- $25 - $36 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
3h
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
15h

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Technical Support Specialist

Novara
Remote

Apply Now

Job Details

Full-time
$25 - $26 an hour
12 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer support

Full Job Description

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.

Position Description:

The Technical Support Specialist serves as the first point of contact for customer support inquiries, delivering timely, accurate, and customer-focused assistance. This role is responsible for troubleshooting basic to moderately complex issues, documenting cases thoroughly, and ensuring a seamless customer experience.

Specialists play a critical role in driving customer satisfaction through strong communication, responsiveness, and ownership of issues. They collaborate closely with Tier 2 support and internal teams, escalate issues when appropriate, and contribute to knowledge sharing and continuous improvement efforts. A proactive mindset, attention to detail, and commitment to service excellence are essential for success.

Responsibilities:

Serve as the first point of contact for customer inquiries via ticketing system, chat, email, and phone, ensuring prompt, professional, and customer-focused responses across all channels.

Answer and manage inbound support phone calls, providing real-time troubleshooting, clear communication, and a high-quality customer experience while documenting interactions accurately.

Troubleshoot and resolve basic to moderately complex technical issues, following established processes and documentation.

Accurately document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.

Identify when issues require escalation and effectively transition cases to Tier 2 with complete context and documentation.

Guide customers through solutions with clear, step-by-step instructions, ensuring a positive and customer-centric experience.

Maintain strong product knowledge and stay current on updates, features, and known issues.

Collaborate with internal teams to ensure alignment and timely resolution of customer concerns.

Contribute to knowledge base articles and internal documentation to improve team efficiency and customer self-service.

Support team performance during high-volume periods while maintaining service level expectations.

Follow support processes and identify opportunities for improvement, raising suggestions to leadership.

Knowledge, Skillsets, Requirements:

Required

0–2 years in customer support, technical support, or a customer-facing role.

Strong communication skills (written and verbal) with a customer-first mindset.

Basic troubleshooting and problem-solving skills across software applications.

Ability to follow processes, document accurately, and manage multiple tasks.

Willingness and ability to quickly learn new systems and technologies, including Novara software.

Strong organizational skills and attention to detail.

Preferred

Experience in SaaS or technical support environments.

Familiarity with ticketing systems and support tools.

Exposure to basic technical concepts such as APIs, SSO, or file transfers (SFTP).

Success Criteria:

High customer satisfaction (CSAT) driven by responsiveness, empathy, and clear communication.

Strong First Response Time (FRT), consistently meeting or exceeding service level expectations.

Effective issue resolution and proper escalation, ensuring smooth handoffs and minimal customer friction.

Accurate and complete documentation contributing to team efficiency and knowledge sharing.

Continuous improvement in product knowledge, troubleshooting skills, and support quality.

Compensation:

Hourly Compensation Range of $25-26

Annual Bonus Opportunity of 7.5%

As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.

About Novara

Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations.

Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA.

Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

Please note that we may use AI tools to assist in the initial screening of resumes to help identify qualified candidates more efficiently. All decisions are reviewed by a human recruiter, and no hiring determination is made solely by automated means.

Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Please see our Candidate Privacy Notice Included Here

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

technical support jobs

Technical Support Specialist

Data Center Technician

Marine Systems Technical Support

Data Center Technician

Data Center Technician

Desktop Support Specialist

Client Technologies Technician

Client Technologies Analyst

Construction Inside Sales and Customer Service Representative

IT Help Desk - Support Specialist

PC Deployment Technician (BHJOB1435_35546)

In-Home Sales & Tech Support (Part Time)

Service Desk Engineer

Customer Service Representative (M-F, Weekends OFF)

Imaging Technician

Tier 2/3 Technical Support Specialist

HVAC – Technical Support/Service Representative

PC Deployment Technician (BHJOB1435_35546)

Service Desk Analyst II

Help Desk Technician - Tier 2

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