Top 55 Customer Value Partners Jobs

Medical Support Assistant
Customer Value Partners —San Antonio, TX
- $19.21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Opportunities for advancement
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Medical Support Assistant (Medical Receptionist)
Customer Value Partners —Heber City, UT
- $0 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Opportunities for advancement
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Project Manager
Customer Value Partners —Washington, DC
- $115,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Continuous improvement
- Opportunities for advancement
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Ultrasound Technician
Customer Value Partners —Long Beach, CA
- $65 an hour
- Full-time
- BLS Certification
- English
- Mid-level
- Opportunities for advancement
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Technical Team Lead
Customer Value Partners —Rockville, MD
- $1 a year
- Full-time
- Azure
- 3 years
- Java
- Opportunities for advancement
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IT Operations & Maintenance (O&M) Lead
Customer Value Partners —Washington, DC
- $140,000 - $200,000 a year
- Full-time
- Computer Science
- 3 years
- Supervising experience
- Opportunities for advancement
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Risk Manager
Customer Value Partners —Rockville, MD
- $155,000 - $165,000 a year
- Full-time
- 6 years
- PMP
- Senior level
- Opportunities for advancement
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Technical Project Manager
Customer Value Partners —Rockville, MD
- $1 a year
- Full-time
- Computer Science
- 5 years
- SQL
- Opportunities for advancement
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Solutions Delivery Lead (OpenText)
Customer Value Partners —Rockville, MD
- $0 a year
- Full-time
- Computer Science
- Bachelor's degree
- Senior level
- Opportunities for advancement
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Operations Lead (OpenText)
Customer Value Partners —Rockville, MD
- $0 a year
- Full-time
- Bachelor's degree
- In-person
- Senior level
- Opportunities for advancement
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MRI Technologist
Customer Value Partners —Long Beach, CA
- $62 an hour
- Weekends as needed
- BLS Certification
- English
- Mid-level
- Opportunities for advancement
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Travel Medical Technologist
Customer Value Partners —Augusta, ME
- $31.95 - $35.93 an hour
- Weekends as needed
- BLS Certification
- Mid-level
- 3 years
- Opportunities for advancement
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Systems Engineering Lead/Cloud Architect
Customer Value Partners —Washington, DC
- $125,000 - $200,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Opportunities for advancement
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Registered Nurse - Clinical Documentation Integrity Specialist(PRN)
Customer Value Partners —Memphis, TN
- $45 a year
- Full-time
- Nursing
- Anatomy knowledge
- RN License
- Opportunities for advancement
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Licensed Practical Nurse (LPN)
Customer Value Partners —Montrose, NY
- $40 an hour
- Overtime
- Nursing
- Nursing home
- BLS Certification
- Opportunities for advancement
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Nuclear Medicine Technologist
Customer Value Partners —Long Beach, CA
- $70 an hour
- Full-time
- BLS Certification
- English
- Mid-level
- Opportunities for advancement
Quick Apply
Sonographer/Ultrasound Technologist
Customer Value Partners —San Francisco, CA
- $73 an hour
- Weekends as needed
- Anatomy knowledge
- BLS Certification
- Mid-level
- Opportunities for advancement
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1d
MRI Technologist
Customer Value Partners —San Francisco, CA
- $73 an hour
- Weekends as needed
- Anatomy knowledge
- BLS Certification
- Mid-level
- Opportunities for advancement
Quick Apply
1d
Registered Nurse- Spinal Cord Injury (SCI)
Customer Value Partners —Saginaw, MI
- $0 an hour
- Full-time
- Nursing
- Medication administration
- RN License
- Opportunities for advancement
Quick Apply
Policy Liaison (OPTN)
Customer Value Partners —United States
- Full-time
- Microsoft Excel
- Mid-level
- Master's degree
- Opportunities for advancement

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Medical Support Assistant

Customer Value Partners -
San Antonio, TX

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Job Details

Full-time
$19.21 an hour

Benefits

Opportunities for advancement

Qualifications

Administrative experience
High school diploma or GED
Typing

Full Job Description

CVP is seeking Medical Support Assistants (MSAs) to join our team in support of Care in the Community (CITC) services at the South Texas Veterans Health Care System (STVHCS) in San Antonio, TX.

Perform care coordination and consult processing administrative functions in support of the CITC service, in accordance with VHA Directive 1230, Outpatient Scheduling Processes and Procedures, and VHA Directive 1232, Consult Management.
Schedule, cancel, and reschedule patient appointments and consults; update no-show information and take appropriate action to disposition referrals in accordance with VA guidelines.
Coordinate and authorize Veteran care with community providers for services the VA does not supply or cannot supply in a timely manner.
Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS), as well as other systems as required.
Utilize VA systems including VistA, CPRS, CTM, HSRM, PPMS, REFDOC, EPSI, Cisco/Jabber Automated Call Distribution, External Provider Scheduling (EPS), Emergency Care Reporting Portal (ECR), MyHealtheVet, and Electronic Fax in the daily performance of duties.
Validate patient demographic information and ensure all necessary health and administrative information is accurately processed and integrated into CPRS and VistA.
Screen and receive phone calls in a courteous and timely manner; answer the phone within 5 rings and follow appropriate telephone etiquette.
Respond to telephone and electronic inquiries regarding the delivery of services; retrieve and respond to calls, emails, and Microsoft Teams messages within 48 business hours.
Perform pre- and post-appointment patient contacts as required and participate in team huddles with peers and management.
Gather, obtain, and review medical documentation from patients or community facilities as needed to support scheduling and consult processing.
Follow the Minimum Scheduling Effort process for recording patient and clinic cancellations or no-shows and taking appropriate action to disposition referrals.
Monitor incoming and outgoing faxes and mail in accordance with HIPAA standards.
Review and use data from applicable reports to collaborate with team members on patient appointments; communicate scheduling issues to the Lead MSA or supervisor.
Maintain general oversight of tasks within HSRM; report system malfunctions to the Lead MSA or supervisor within an operational day.
Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes.
Notify the contracting lead when automated systems are not performing as needed.
Receive, review, and prepare incoming and outgoing correspondence, ensuring correct punctuation, spelling, grammar, format, and style.
Perform daily use of Microsoft Office products including Excel, Word, Outlook, and Microsoft Teams.

Must be a U.S. citizen and reside within 50 miles of STVHCS in San Antonio, TX.
Must be eligible to obtain a government-sponsored background investigation (NACI, Low Risk/Tier 1).
High School Diploma or GED equivalent required.
Minimum of one (1) year of scheduling experience in a medical, clinical, or healthcare administrative setting.
Knowledge of VA regulations and patient support systems, including VA National Scheduling Guidelines, consult management processes, and community care workflows preferred.
Proficiency in data entry and Electronic Medical Record (EMR) systems; experience with VA systems such as VistA, CPRS, HSRM, and CTM strongly preferred.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Microsoft Teams; ability to type a minimum of 50 WPM.
Knowledge of medical terminology and ability to apply it accurately in a healthcare administrative environment.
Strong oral and written communication skills.
Ability to multitask, prioritize workload, resolve scheduling conflicts, and manage multiple consults simultaneously while maintaining accuracy and compliance.
Ability to work independently with minimal supervision while managing tasks, priorities, and patient workflows.
Knowledge of HIPAA, Privacy Act requirements, and VA information security protocols.
Knowledge of safety, fire protection, and Emergency Code Awareness (e.g., Code Blue, Code Silver) policies and procedures.

Location

Remote; must reside within 50 miles of the South Texas Veterans Health Care System, 7400 Merton Minter St., San Antonio, TX 78229.
On-site presence at STVHCS may be required based on operational needs.

Shift

Monday - Friday; excluding federal holidays
- 7:30 AM to 4:00 PM CST
- 8:00 AM to 4:30 PM CST

Pay Rate

Hourly Pay: $19.21.
Health & Wellness (H&W): $5.09/hr (H&W will be prorated based on enrollment in the benefits offered, including automatic enrollment in employer-paid plans).

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

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Refine Your Search

Customer Value Partners jobs

Medical Support Assistant

Medical Support Assistant (Medical Receptionist)

Project Manager

Ultrasound Technician

Technical Team Lead

IT Operations & Maintenance (O&M) Lead

Risk Manager

Technical Project Manager

Solutions Delivery Lead (OpenText)

Operations Lead (OpenText)

MRI Technologist

Travel Medical Technologist

Systems Engineering Lead/Cloud Architect

Registered Nurse - Clinical Documentation Integrity Specialist(PRN)

Licensed Practical Nurse (LPN)

Nuclear Medicine Technologist

Sonographer/Ultrasound Technologist

MRI Technologist

Registered Nurse- Spinal Cord Injury (SCI)

Policy Liaison (OPTN)

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