Top 31 Cynergy Systems Jobs

Service Coordinator
Cynergy Technology —Tyler, TX
- $40,000 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
14d
Compliance Specialist
Cynergy Rehab Group/Arkids Pediatric Day Centers —North Little Rock, AR
- $19 - $21 an hour
- Classroom
- Management
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Virtual Therapist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Fayetteville, AR
- Part-time
- Research
- Mid-level
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Center Director
Cynergy Rehab Group/Arkids Pediatric Day Centers —Blytheville, AR
- Experience working with individuals with disabilities
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Admin ECDS/Compliance Specialist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Osceola, AR
- $40,000 - $43,000 a year
- Classroom
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Administrative ECDS/Compliance Specialist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Trumann, AR
- $43,000 - $46,000 a year
- Classroom
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Physical Therapy Assistant: Texarkana
Cynergy Rehab Group/Arkids Pediatric Day Centers —Texarkana, TX
- Part-time
- Physical & Rehabilitation Medicine
- Outpatient experience
- Clinic
Quick Apply
Speech-Language Pathologist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Wilson, AR
- Research
- Children
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Physical Therapy Assistant: Siloam Springs
Cynergy Rehab Group/Arkids Pediatric Day Centers —Siloam Springs, AR
- Part-time
- School experience
- Physical & Rehabilitation Medicine
- Outpatient experience
- Dental insurance
- Paid time off
Quick Apply
Speech Therapist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Bryant, AR
- Full-time
- Research
- Mid-level
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Occupational Therapy Assistant: West Little Rock
Cynergy Rehab Group/Arkids Pediatric Day Centers —Little Rock, AR
- Part-time
- Experience working with individuals with developmental disabilities
- Outpatient experience
- Clinic
Quick Apply
Occupational Therapy Assistant
Cynergy Rehab Group/Arkids Pediatric Day Centers —Bryant, AR
- Part-time
- Outpatient experience
- Clinic
- 21 years or older
- Dental insurance
- Paid time off
Quick Apply
Speech Therapist: North Little Rock
Cynergy Rehab Group/Arkids Pediatric Day Centers —North Little Rock, AR
- Full-time
- Research
- Pediatrics
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Admin Early Childhood Developmental Specialist/Compliance Specialist
Cynergy Rehab Group/Arkids Pediatric Day Centers —Blytheville, AR
- $41,000 - $44,000 a year
- Classroom
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Health insurance
- 401(k)
Quick Apply
Speech-Language Pathologist SPRINGDALE, AR
Cynergy Rehab Group/Arkids Pediatric Day Centers —Springdale, AR
- Research
- Mid-level
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Physical Therapist: Part-Time
Cynergy Rehab Group/Arkids Pediatric Day Centers —Texarkana, AR
- Part-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient experience
Quick Apply
Speech Therapist: River Valley
Cynergy Rehab Group/Arkids Pediatric Day Centers —Russellville, AR
- Full-time
- Research
- Preschool
- Pediatrics
- Continuing education credits
- Dental insurance
Quick Apply
Administrative Early Childhood Developmental Specialist (ECDS)
Cynergy Rehab Group/Arkids Pediatric Day Centers —Paragould, AR
- $43,000 - $46,000 a year
- Classroom
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Physical Therapy Assistant: Central Arkansas
Cynergy Rehab Group/Arkids Pediatric Day Centers —Bryant, AR
- Part-time
- Physical & Rehabilitation Medicine
- Outpatient experience
- Outpatient
- Dental insurance
- Paid time off
Quick Apply
School-Based Speech Therapist: Conway, AR
Cynergy Rehab Group/Arkids Pediatric Day Centers —Conway, AR
- Part-time
- Classroom
- Research
- Mid-level
- Continuing education credits
- Dental insurance
Quick Apply

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Service Coordinator

Cynergy Technology -
Tyler, TX

Quick Apply

Job Details

Full-time
$40,000 a year
14 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Operating systems
Customer service
Computer literacy
Logistics
Dispatching
Typing

Full Job Description

Service Desk Dispatcher

Cynergy Technology is a managed IT services provider that has been delivering outstanding results for clients across the legal, medical, manufacturing, non-profit, professional services and other industries for over 37 years. With two locations in east Texas, companies throughout the state and beyond have come to rely upon Cynergy to design, build, secure, support and improve their IT environments by recruiting, training, and nurturing the industry’s top tech talent.

The Service Desk Dispatcher is responsible for all inbound user service requests; coordinating dispatch of technicians for user issues requiring on-site resolution; and organizing technician schedules for all Service and NOC staff.

The Service Desk Dispatcher will be responsible for communicating directly with Cynergy customers, who are the users of the service, and are requesting service regarding issues via phone, email, software agent, or customer portal. The Service Desk Dispatcher is responsible for attaining maximum utilization and prioritization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so requests can be dispatched to the appropriate resource and location. The ideal candidate must be an effective communicator, well organized and able to multitask.

RESPONSIBILITIES INCLUDE THE FOLLOWING:

A point of contact to the customer for all types of service requests.
Coordination of all IT support groups to ensure maximum utilization of billable resources.
Pre-process service requests as they arrive through phone call, email, manual entry, or direct customer input.
Schedule internal and field technical resources on the dispatch portal.
Monitor resource schedules to ensure prompt time entry on service requests.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Route incoming and existing tickets to the appropriate service group.
Monitor open service tickets to make sure the team is meeting customer SLA’s.
Improve customer service, perception, and satisfaction with fast turnaround of customer requests.
Ability to work in a team and communicate effectively.
Improve usage and increase productivity of IT support resources.
Escalate service requests that cannot be scheduled within agreed service levels.
Report the utilization of IT Support resources and successful completion of service requests to the Service Manager.
Responsible for entering time and expenses as they occur.
Enter all work as service tickets into the computer system.
Escalate requests to other team members as necessary.

QUALIFICATIONS:

Basic computer and operating system knowledge.

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

Ability to multi-task and adapt to changes quickly.

Technical awareness: ability to match resources to technical issues appropriately.

Service awareness of all organization’s key IT services for which support is being provided.

Understanding of support tools, techniques, and how technology is used to provide IT services.

Typing skills to ensure quick and accurate entry of service request details.

Self-motivated with the ability to work in a fast-moving environment.

EDUCATION/SKILLS/EXPERIENCE:

Previous customer service experience desired.

Bachelor’s degree or equivalent work experience in coordinating team workloads.

Positive attitude and a strong willingness to continually learn.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Experience:

Dispatching: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Cynergy Systems jobs

Service Coordinator

Compliance Specialist

Virtual Therapist

Center Director

Admin ECDS/Compliance Specialist

Administrative ECDS/Compliance Specialist

Physical Therapy Assistant: Texarkana

Speech-Language Pathologist

Physical Therapy Assistant: Siloam Springs

Speech Therapist

Occupational Therapy Assistant: West Little Rock

Occupational Therapy Assistant

Speech Therapist: North Little Rock

Admin Early Childhood Developmental Specialist/Compliance Specialist

Speech-Language Pathologist SPRINGDALE, AR

Physical Therapist: Part-Time

Speech Therapist: River Valley

Administrative Early Childhood Developmental Specialist (ECDS)

Physical Therapy Assistant: Central Arkansas

School-Based Speech Therapist: Conway, AR

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