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Transcript Production Specialist

Coalition Court Reporters
Los Angeles, CA

Quick Apply

Job Details

Full-time
$20 - $21 an hour
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Email customer support
Legal analysis
Interpersonal skills
Shipping coordination
Phone communication
Legal office phone management
Filing court documents
Client inquiry handling
Mail distribution
Order shipping
Administrative experience
Transcription
Shipping & receiving
Attention to detail
Mail management
Desktop applications
Organizational skills
Mail processing
Productivity software
Associate's degree
Shipping documentation
Office experience
Client interaction via phone calls

Full Job Description

A Production Specialist provides transcript production services for the legal industry. The right candidate will have the overall responsibility of producing and delivering legal transcripts to national clients, producing invoices for transcripts and answering client email and phone calls. Knowledge of the transcription production process is required, and training is provided. This is a full-time permanent position with the potential for advancement.

Work Schedule:
Offices are located in downtown Los Angeles
8:00 – 4:30 Mon – Fri
1 on-call weekend every other month (if needed)

Essential Job Duties:

-Processing of court reporting projects including importing, scanning, printing, collating, and shipping documents to attorneys and paralegals throughout the U.S.
-Manage legal transcript production including quality control checking, CD creation, file conversion and binding of the final product.
-Maintain quality control of all transcript packages to ensure proper order fulfillment.
-Provide daily reports on production-related activity.
-Answering client and reporter calls and providing exceptional service.
-Assisting in the processing of transcript invoices as needed.
-Transporting produced transcripts and materials to the courthouse as needed.
-Up to one weekend of on-call service per month as necessary.

Minimum requirements:

Demonstrate successful problem solving, and coordination of all activities relating to court reporting services.
Ability to communicate professionally with clients and reporters as a customer service representative (phone/email)
Answer product inquiries and client service
Respond to the regular / routine client inquiries regarding products and services of the organization
Knowledge of Microsoft Office Suite, Google Suite, and Adobe
Ability to learn and use various computer applications for production processing
Process mail and ship packages daily
Ability to work as a team player and work with others to achieve company goals and objectives. Have the ability to work independently and efficiently to meet deadlines
Demonstrate the ability to promptly answer questions via email and phone calls
Show a self-motivated, detail-oriented and organized work ethic
Excellent communication (oral and written), interpersonal, and organizational skills
Ability to read, analyze, and interpret general legal and/or governmental regulations.
Court Reporting Agency Experience (Preferred but not required)

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Required)

Experience:

office admin: 1 year (Required)

Ability to Commute:

Los Angeles, CA 90012 (Required)

Work Location: In person

Quick Apply

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