Top 32 Department of Labor Jobs

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Public Information Specialist 2 (Digital Content) - Albany
State of New York - Labor, Department of —Albany, NY
- $86,681 - $109,650 a year
- Full-time
- Background check
- Customer service
- Master's degree
- Paid parental leave
- Paid holidays
6d
Unemployment Compensation Customer Service Representative I - Temporary
State of Vermont - Department of Labor —Montpelier, VT
- $22.51 an hour
- Part-time
- Mid-level
- Office
- Data entry
Loan Servicing and Collections Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $23 - $26 an hour
- Hybrid work
- Research
- Mid-level
- Office
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Public Information Specialist 1 Digital Content- Albany
State of New York - Labor, Department of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Spanish
- 6 years
- Paid parental leave
- Paid holidays
Public Information Manager (Digital Content)- Albany
State of New York - Labor, Department of —Albany, NY
- $118,425 - $145,039 a year
- Full-time
- Background check
- 5 years
- Master's degree
- Paid parental leave
- Paid holidays
13d
Engagement Officer
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Remote
- $19 - $20 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
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Mail Handler (Part time | 20 Hours)
State of Connecticut - Department of Labor —Wethersfield, CT
- $23.39 - $29.62 an hour
- Part-time
- Writing skills
- Driver's License
- Pre-employment physical examination
- Paid holidays
- Dental insurance
8d
Reemployment Services and Eligibility Assessment Program Facilitator
State of Vermont - Department of Labor —Burlington, VT
- $25.08 - $39.04 an hour
- Multiple hires
- Mid-level
- Office
- 3 years
- Wellness program
- Paid holidays
Staff Attorney / Administrative Law Judge
State of Vermont - Department of Labor —Burlington, VT
- Urgently hiring
- Writing skills
- Analysis skills
- Senior level
Mine Safety & Health Representative
State of North Carolina - Department of Labor —Guilford County, NC
- $45,431 - $79,504 a year
- Full-time
- High school
- Public speaking
- Mid-level
OSH Safety Compliance Officer I
State of North Carolina - Department of Labor —Wake County, NC
- $57,983 - $101,470 a year
- Full-time
- Microsoft Word
- Writing skills
- Office
OSH Health Compliance Officer I
State of North Carolina - Department of Labor —Mecklenburg County, NC
- $17 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
Administrative Assistant 1/Trainee 1/2 - Albany (NY HELPS)
State of New York - Labor, Department of —Albany, NY
- $40,391 - $58,447 a year
- Full-time
- Background check
- Word processing
- Office
- Paid parental leave
- Paid holidays
7d
Immigrant Workers Specialist 1 - Williamsville
State of New York - Labor, Department of —Buffalo, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Paid parental leave
- Paid holidays
10d
Project Coordinator (Inclusive Internship Coordinator) - Hourly - Albany
State of New York - Labor, Department of —Albany, NY
- $48.03 an hour
- Full-time
- Background check
- Google Workspace
- Management
- Paid parental leave
- Paid holidays
10d
Law Enforcement Officer Special Investigator
State of Kansas - Department of Labor —Sedgwick County, KS
- From $50,000 a year
- Full-time
- Background check
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
14d
IT Project Manager
State of Kansas - Department of Labor —Shawnee County, KS
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
8d
General Counsel I
State of Vermont - Department of Labor —Montpelier, VT
- Online Application
- Hybrid work
- 5 years
- Senior level
- Communication skills
Workers Compensation Attorney
State of Kansas - Department of Labor —Shawnee County, KS
- Full-time
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

Department of Labor jobs

Loan Servicing and Collections Manager

Public Information Specialist 2 (Digital Content) - Albany

Unemployment Compensation Customer Service Representative I - Temporary

Loan Servicing and Collections Specialist

Public Information Specialist 1 Digital Content- Albany

Public Information Manager (Digital Content)- Albany

Engagement Officer

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OSH Safety Compliance Officer I

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Administrative Assistant 1/Trainee 1/2 - Albany (NY HELPS)

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Project Coordinator (Inclusive Internship Coordinator) - Hourly - Albany

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IT Project Manager

General Counsel I

Workers Compensation Attorney

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