Top 13 Dial America Jobs

Customer Service Representative - Onsite
ResultsCX —Athens, GA
- From $14 an hour
- High school diploma or GED
- In-person
- Reliable transportation
Site IT Administrator
ResultsCX —Norristown, PA
- Overtime
- English
- Mid-level
- 2 years
13d
Manager, Training
ResultsCX —Orlando, FL
- Microsoft Excel
- Mid-level
- Bachelor's degree
14d
Human Resource Analyst - Seasonal
ResultsCX —Florida
- Seasonal
- Remote
- 5 years
- Word processing
- Analysis skills
14d
Onboarding Ambassador - Seasonal
ResultsCX —Florida
- Seasonal
- Mid-level
- 3 years
- High school diploma or GED
- Work from home
Customer Service Healthcare Representative - Onsite
ResultsCX —Orlando, FL
- From $13 an hour
- High school diploma or GED
- Older adults
- In-person
Licensed Life Insurance Agent - Onsite
ResultsCX —Oak Brook, IL
- From $25 an hour
- High school diploma or GED
- In-person
- Entry level
- Paid training
- Life insurance
Licensed Healthcare Supervisor, Operations
ResultsCX —Paris, TX
- Mid-level
- Mentoring
- Communication skills
4d
VP, New Logo Sales - Healthcare
ResultsCX —Florida
- Remote
- HIPAA
- Bachelor's degree
- Travel
VP, New Logo Sales - BFSI
ResultsCX —Florida
- Remote
- Finance
- Bachelor's degree
- Travel

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Customer Service Representative - Onsite

ResultsCX -
Athens, GA

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Job Details

From $14 an hour

Qualifications

High school diploma or GED
Technical Proficiency

Full Job Description

Description

Full Location: ATHENS - US

Description

ResultsCX ATHENS - The Hearts Behind the Headsets

Give me the basics!

At ResultsCX, our Onsite Customer Service Representative - Onsite are skilled problem-solvers and trusted resources for our customers. As a Customer Service Representative, working from our office located at 2411 Jefferson Rd Suite A, ATHENS, GA, 30607, you will handle inbound and outbound calls to assist customers with account updates, billing questions, service inquiries, new account setups and more! This position goes beyond the script, giving you a key role in helping our communities.

Real Stories. Real Impact.

“One of our agents received a call from a homeowner who was clearly anxious — she had just opened a ‘final notice’ mailer warning her that her home warranty had expired. The company name wasn’t familiar, and with so many scams these days, she didn’t know who to trust. She just wanted to be sure she was protected.

Our agent took the time to walk through each of the customer’s three active plans — confirming the coverage, explaining her billing schedule, and making sure the customer felt confident her policies were up to date and active. As they reviewed everything together, the agent noticed something else: the customer was missing a key line of coverage that most homeowners benefit from.

Rather than just mention it, the agent explained what the additional plan covered, how it worked, and how it could save the customer both time and money in the long run. Before moving forward, the agent offered to investigate the mailer — even calling the number listed herself. When it turned out to be a dead end, the agent gently advised the customer that it could be a scam, empowering her to stay vigilant going forward.

By the end of the call, the customer not only enrolled in the missing coverage, but expressed heartfelt thanks for the agent’s patience, clarity, and care. She hung up more protected, more informed, and far more at ease than when she dialed in.”

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

Education: High school diploma or GED required
Typing Skills: Ability to type 25 words per minute
Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
Availability: Open availability 7 days a week
Pay Expectation: Our on-site CSR pay rates start at $14/hr in training
- Pay rates vary by program fit during selection consideration.

As an extrovert I want networking, collaboration, and socialization!

To work at our Athens site, you need:

Reliable transportation to get to and from work daily
Live within commuting distance of the physical location 2411 Jefferson Rd Suite A, ATHENS, GA, 30607
The type of personality that thrives on social connections, work events, in person mentoring, and uncapped career growth!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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Refine Your Search

Dial America jobs

Customer Service Representative - Onsite

Site IT Administrator

Manager, Training

Human Resource Analyst - Seasonal

Onboarding Ambassador - Seasonal

Customer Service Healthcare Representative - Onsite

Licensed Life Insurance Agent - Onsite

Licensed Healthcare Supervisor, Operations

VP, New Logo Sales - Healthcare

VP, New Logo Sales - BFSI

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