Top 368 Diamond Media Jobs

Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Truck Driver
Diamond Vogel —Orange City, IA
- Overtime
- Clean driving record
- Hazmat Endorsement
- CDL A
- Health savings account
- Disability insurance
Quick Apply
B2B Distribution Marketing & Content Coordinator
Tait Sales and Consulting, LLC —Overland Park, KS
- From $50,000 a year
- Full-time
- Background check
- Social media management
- English
- Health savings account
- Paid time off
Quick Apply
Sales Associate
Robbins Brothers —Bellevue, WA
- $50,778 - $80,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Digital Media Manager
White Diamond Talent Management, LLC —Morris, IL
- $35,000.00 - $57,520.07 a year
- Part-time
- Mid-level
- In-person
- Health insurance
- Paid time off
Quick Apply
Sales Associate - Fine Jewelry
Robbins Brothers —Fullerton, CA
- $49,900 - $90,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
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Sales Associate
Robbins Brothers —Arlington, TX
- $24,000 - $90,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Project Engineer
Diamond Vogel —Orange City, IA
- Online Application
- Engineering
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
DYNAMIC * Fine Jewelry Sales Consultant - Relocation available!!
Holly McHone Jewelers —Astoria, OR
- $17 - $30 an hour
- Extended hours
- Customer service
- Merchandising
- 3 years
- Relocation assistance
- Health insurance
Quick Apply
Maintenance Technician III
Westin Ka'anapali Ocean Resort Villas —Lahaina, HI
- $40.66 an hour
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
8d
Training Supervisor
Diamond Vogel —Orange City, IA
- Online Application
- Spanish
- Computer literacy
- English
- Health savings account
- Disability insurance
Quick Apply
Sales Associate
Robbins Brothers —Costa Mesa, CA
- $45,000 - $90,000 a year
- Weekends as needed
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Omnichannel Strategy & Planning Marketing Manager
Lactalis US Yogurt, Inc. —Bedford, NH
- Extended hours
- Hybrid work
- Marketing
- Office
- 8 years
- Tuition reimbursement
- Paid time off
Quick Apply
Distribution Center Associate
Diamond Vogel —Orange City, IA
- $20 - $22 an hour
- Urgently hiring
- Inventory management
- Heavy equipment operation
- Forklift
- Paid training
- Wellness program
Quick Apply
Aesthetician and Laser Technician
SkinLab Laser, Aesthetics & Wellness —Chandler, AZ
- $18 - $25 an hour
- Part-time
- Computer literacy
- Driver's License
- Communication skills
Quick Apply
Jewelry Sales Associate
Williams Diamond Center —Mankato, MN
- $16 - $18 an hour
- Part-time
- Computer literacy
- Writing skills
- Merchandising
- Paid training
- Employee discount
Quick Apply
Aesthetic Nurse Injector
Beauty Room Med Spa - Waukegan & Libertyville —Gurnee, IL
- $120,498 - $128,837 a year
- Part-time
- Certified Nurse Practitioner
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Jewelry Repair Coordinator
TRAXNYC CORP —New York, NY
- $20 - $26 an hour
- 8 hour shift
- Mid-level
- US work authorization
- Organizational skills
- Paid time off
- Employee discount
Quick Apply
Butler
ESPACIO The Jewel of Waikiki —Honolulu, HI
- $26.25 an hour
- Part-time
- Background check
- Customer service
- Hotel
- 401(k)
- Paid time off
Quick Apply
Recreation Attendant
Westin Nanea Ocean Villas —Lahaina, HI
- $28.85 an hour
- Full-time
- Background check
- Customer service
- Children
- Free parking
- Commuter assistance
Quick Apply

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Customer Care Scheduler Operations - REMOTE

Signet Jewelers -
Akron, OH

Apply Now

Job Details

Full-time
$45,000 - $60,000 a year

Qualifications

Statistics
Staff performance monitoring
Operational analysis
Data systems development
Resource allocation (project management tasks)
Data analysis reporting
Budgeting support
Operational management
Staff scheduling
Business analysis
Process design
Performance Reporting
Team scheduling
Mid-level
System maintenance
Employee attendance management
Team training
System testing
Forecasting
Schedule creation
Interdisciplinary policy and procedure development experience
System development
Management reporting
Capacity planning
Training & development
Ad-hoc reporting
Call center management
Service level agreement (SLA) management
Strategic workforce planning
Database software proficiency

Full Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.

Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

Apply Now

Refine Your Search

Diamond Media jobs

Customer Care Scheduler Operations - REMOTE

Truck Driver

B2B Distribution Marketing & Content Coordinator

Sales Associate

Digital Media Manager

Sales Associate - Fine Jewelry

Sales Associate

Project Engineer

DYNAMIC * Fine Jewelry Sales Consultant - Relocation available!!

Maintenance Technician III

Training Supervisor

Sales Associate

Omnichannel Strategy & Planning Marketing Manager

Distribution Center Associate

Aesthetician and Laser Technician

Jewelry Sales Associate

Aesthetic Nurse Injector

Jewelry Repair Coordinator

Butler

Recreation Attendant

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