Diamond Tours, Inc., a National Tour Operator, seeks Destination Managers to meet, greet and manage Motorcoach Tours for groups arriving in Rapid City on multi-day trips. This posting is for a seasonal role, approximately 4 months per year.
Group Tour Destination Managers are needed to work with senior citizens and church groups arriving via 55-passenger coaches for four consecutive nights, five days. There may also be some incidental phone confirmation work prior to your motorcoach group's arrival, via cell phone.
We anticipate you working approximately four months per year (mid-May to mid-July, and mid-August to mid-October.)
The responsibility of the Destination Manager is to ensure the group's trip multi-day goes as planned. You will not ride the coach with the customers, nor will you give a guided tour; you do not need special licensing. You will go through a training period with Diamond Tours before working with customers participating in our tours.
You will be overseeing anywhere from 1 to 10 senior citizen groups per week, depending on the volume of tours in a given week. The ability to be a friendly multi-tasker is required.
The salary for this job is $200 per diem (5 to 6 days per week), and your expenses are paid as well. This includes meals, uniform, dry cleaning, car rental, and gas while working. A $50 per month cell phone stipend is offered during the months you work. If travel from your home destination (Rapid City) is required to complete work for Diamond Tours, airfare and lodging will be paid as well.
Requirements/Qualifications
- Deep understanding of excellent customer service.
- Experience in hotel/ hospitality, airline industry, flight attendant, previous employment working with groups.
- We look for candidates who have worked with their most recent employer for 5 consecutive years.
- Prior hospitality or airline experience
- Ability to be away from home for extended periods of time (a month or longer) during the calendar year will allow more eligibility of work for you if your main assigned tour location has no tours arriving with enough vacancy to transfer you to a different location.
- Ability to enjoy heavy multi-tasking, while staying professional.
- Valid driver's license, clean driving record and a good "map sense" of direction.
If you are assigned the Rapid City program, you will spend time monitoring groups in the Rapid City area. This program is five days per week and you are paid $200 per day plus expenses.
Many of our currently employed Destination Managers have been working for Diamond Tours for 10 years or longer. Once hired, the great majority stay until full retirement.
We offer you a professional work environment and provide affordable group travel for hundreds of thousands of travelers a year.
Pay: $200.00 per day
Application Question(s):
- Are you aware that this is a seasonal role, and that Diamond Tours is seeking a candidate who can return on a seasonal basis year after year (not just for a single season?)
Experience:
- Customer service: 10 years (Preferred)
Work Location: On the road
