Join Our Team as an IT Infrastructure & Systems Technician
Dimension Systems, Inc. is looking for motivated and technically skilled individuals to join our growing team. As we continue to support government agencies, businesses, and organizations across Guam with technology infrastructure, cybersecurity, unified communications, security systems, and digital signage solutions, we are seeking team members who are eager to learn, grow, and contribute to meaningful technology projects.
This role is ideal for someone who enjoys hands-on technical work, troubleshooting, client support, and working with a wide range of systems, from computers and networks to servers, security devices, VoIP systems, and cloud-based platforms.
Why Join Us?
At DSI, you will have the opportunity to work with real-world technology solutions that support critical business and government operations. You will be exposed to different areas of technology, including network infrastructure, servers, cybersecurity, access control, CCTV, VoIP, and digital signage.
We offer:
- Competitive compensation based on experience and qualifications
- Opportunities for professional growth and technical training
- Exposure to a wide range of technologies and project environments
- Hands-on experience with government, commercial, and enterprise clients
- A collaborative team environment that encourages learning and development
- Support for relevant certifications and continued technical improvement
Key Responsibilities
The IT Infrastructure & Systems Technician will support the installation, maintenance, troubleshooting, and documentation of technology systems for DSI clients and internal operations.
Responsibilities may include:
- Install, configure, maintain, and troubleshoot computers, laptops, servers, network devices, and related IT equipment
- Support LAN, WAN, Wi-Fi, internet, firewall, and network connectivity requirements
- Assist with structured cabling, network drops, equipment mounting, and basic infrastructure installation
- Support deployment and maintenance of security systems, including CCTV, access control, and related network-connected devices
- Assist with VoIP and unified communications system installations, troubleshooting, and end-user support
- Provide support for digital signage equipment, media players, displays, and related network connectivity
- Monitor and troubleshoot system performance, network issues, hardware failures, and software-related concerns
- Assist in implementing cybersecurity best practices, including secure configurations, updates, access control, and endpoint protection
- Work with project managers, engineers, vendors, and clients to support project implementation and service delivery
- Document work performed, including service reports, installation notes, configuration details, and as-built information
- Provide professional and responsive technical support to clients onsite, remotely, or by phone
- Stay current with emerging technologies and recommend practical improvements when appropriate
Qualifications & Requirements
The ideal candidate should have a strong interest in technology, good troubleshooting skills, and the willingness to learn different systems and platforms.
Minimum qualifications:
- Experience installing, configuring, or troubleshooting Windows computers, laptops, printers, and basic network devices
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, routing, switching, and internet connectivity
- Ability to troubleshoot hardware, software, and connectivity issues
- Familiarity with Windows operating systems; Windows Server knowledge is a plus
- Ability to assist with physical installation work, including cabling, mounting equipment, and onsite technical support
- Strong problem-solving skills and attention to detail
- Good communication skills and the ability to work professionally with clients and team members
- Willingness to learn new technologies, platforms, and systems
- Ability to follow instructions, document work accurately, and provide timely updates
- Valid Guam driver’s license required
Preferred but Not Required
The following experience or certifications are helpful, but not required:
- CompTIA A+, Network+, Security+
- Microsoft, Cisco, Fortinet, SonicWall, Verkada, 3CX, or other relevant certifications
- Experience with Windows Server, Active Directory, Microsoft 365, firewalls, switches, wireless access points, or cloud platforms
- Experience with CCTV, access control, VoIP phone systems, structured cabling, or digital signage systems
- Prior experience supporting business, government, or enterprise IT environments
Ideal Candidate
We are looking for someone who is dependable, trainable, and eager to build a long-term career in technology. The right candidate should be comfortable working both independently and as part of a team, willing to go onsite when needed, and committed to providing professional service to clients.
If you are passionate about technology and want to grow with a company that works across IT infrastructure, cybersecurity, communications, and smart technology systems, we encourage you to apply.
License/Certification:
- Guam's Drivers License (Required)
Work Location: In person
