ALLIANCE MOBILE
Connected Communities Sales & Events Manager - Must be located in the Cleveland, OH area
Compensation: $70k Base + Commission | Total At-Risk Opportunity ~25%
About Alliance Mobile
Alliance Mobile is proud to be one of the largest AT&T National Authorized Retailers in the country, with over 350+ locations in 26 different states. We are known for our wireless and entertainment products and provide an exceptional experience in every interaction.
We believe that everyone plays an important role in the success of our organization. We seek skilled, motivated professionals with a passion for success. We pride ourselves in our company values, which have made us regularly voted a Top Place to Work. We continually strive to be valued by our carriers, admired by our competitors, preferred by our customers, and respected by our communities.
Position Overview
The Connected Communities Sales & Events Manager is a field-based, revenue-driving role focused on two core missions: generating consistent new subscriber activations through AT&T’s Connected Communities (ACC) program and Multi-Dwelling Unit (MDU) properties, and serving as the Events Lead for their assigned market—driving non-traditional sales opportunities outside of the retail store environment.
This role reports directly to the Market Director and works in close partnership with AT&T Connected Communities Account Managers, retail store teams, and AT&T’s NAC (New AT&T Customer) Call Center. The ideal candidate is an outgoing, self-motivated sales professional who thrives in the field, builds strong relationships, and knows how to drive results in non-traditional environments.
Primary Responsibilities
Connected Communities / MDU Sales
- Prospect and engage new and existing residents at ACC Properties and Multi-Dwelling Units (MDUs), targeting new move-ins and upgrade opportunities across Wireless, Fiber Internet, and DIRECTV Stream.
- Execute a minimum of 20 property visits and 2 onsite resident events per week, maintaining a consistent and high-activity field presence.
- Generate and manage a pipeline of qualified leads and transfer prospects to the AT&T NAC Call Center for fiber internet order activations—keeping lead volume high and conversion strong.
- Conduct daily follow-up calls with prospects and current customers; report daily results to Market Director.
- Maintain an updated account list with notes on renewal eligibility, discount opportunities, and additional service potential.
- Build and sustain strong working relationships with AT&T Connected Communities Account Managers and property ownership/management groups.
- Prepare a monthly action plan and 3-month performance report for assigned ACC properties for the monthly ACC OPS Review.
- Leverage Alliance retail store resources and associates when hosting onsite resident events—coordinating with store teams as needed.
Events Leadership
- Serve as the Events Lead for the assigned market—owning the planning, scheduling, and execution of all off-site sales events and activations.
- Identify, schedule, and manage events at non-traditional venues including shopping centers, farmers markets, police and fire stations, corporate campuses, community events, and other high-traffic locations.
- Work directly with AT&T Account Reps to get events on the AT&T calendar or independently schedule events as appropriate.
- Staff and work events personally whenever possible, and coordinate retail store associates or other team members to cover events as needed.
- Track event performance and report results including activations, leads generated, and GP contribution.
- Identify new event opportunities within the market and continuously grow the event calendar to drive incremental sales outside the four walls of the store.
Performance & Reporting
- Maintain and report weekly and month-to-date performance against NAC lead/transfer goals, activation targets.
- Manage a monthly sales forecast and submit all expense reports accurately and on time.
- Complete all AT&T training requirements on a monthly, quarterly, and annual basis.
- Communicate proactively with the Market Director on performance, challenges, and opportunities.
Qualifications
- Proven sales skills with a track record of exceeding targets in a field or retail environment.
- Strong customer service orientation with the ability to build lasting relationships.
- Excellent written and verbal communication skills; ability to present professionally to property managers, event coordinators, and customers.
- Strong time management and organizational skills with the ability to independently manage a high-activity schedule.
- Prospecting skills and comfort with cold outreach, door-to-door canvassing, and community engagement.
- Experience with pipeline or funnel management; ability to manage multiple accounts and opportunities simultaneously.
- Ability to work flexible hours including evenings and weekends as event schedules require.
- This is a 100% remote position that requires daily travel for business purposes. Employees must maintain a reliable personal vehicle, valid driver’s license, and active automobile insurance coverage. Daily driving between locations, meetings, or assigned work sites is an essential function of this role
- Must successfully complete a background check, driver’s license check, and substance abuse testing.
- Wireless, telecom, or direct sales experience preferred; AT&T product knowledge a plus.
Benefits
- Medical, Dental, Vision, and 401(k)
- Accruing Paid Time Off (PTO) + Holiday Pay
- Parental Leave
- Performance-Based Bonuses
- 50% discount on AT&T Wireless bill and additional employee discounts
- Tuition Support
- LTD, STD, and Life Insurance (available after 60 days of employment)
Compensation
Base Salary: $70,000 annually, commensurate with experience.
At-Risk / Variable Compensation: Approximately 50% of total compensation opportunity is performance-based, earned through monthly commission tied to NAC activations, event sales performance, and GP contribution metrics.
Benefits: Medical, Dental, and Vision coverage available after 60 days of employment. LTD, STD, and Life Insurance included.
Alliance Mobile is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
