Top 6 Doubletree Berkeley Jobs

Front Office Manager - Doubletree by Hilton Berkeley Marina
DoubleTree by Hilton Berkeley Marina —Berkeley, CA
- Weekends as needed
- Mid-level
- Hotel
- Training & development
- On-the-job training
Quick Apply
8d
Guest Room Attendant - Doubletree by Hilton Hotel Berkeley Marina
DoubleTree Berkeley —Berkeley, CA
- $22.19 an hour
- Hotel
- Entry level
Quick Apply
Busperson (Full Time) - Berkeley Boathouse Restaurant at the Doubletree by Hilton Berkeley Marina
DoubleTree by Hilton Berkeley Marina —Berkeley, CA
- $17.15 an hour
- Full-time
- Customer service
- English
- Hotel
Quick Apply
Valet Attendant – Doubletree Berkeley Marina $19.18/HR + Tips
Towne Park —Berkeley, CA
- $19.18 an hour
- Part-time
- Writing skills
- Basic math
- English
- 401(k)
Host/Hostess - Berkeley Boathouse Restaurant at the Doubletree by Hilton Berkeley Marina
DoubleTree Berkeley Marina —Berkeley, CA
- $22.19 an hour
- 8 hour shift
- ServSafe
- English
- Hotel
Quick Apply
F/T Maintenance Engineering - Doubletree by Hilton Berkeley Marina
DoubleTree Berkeley Marina California —Berkeley, CA
- $23.27 an hour
- Full-time
- Customer service
- Heavy equipment operation
- English
Quick Apply

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Front Office Manager - Doubletree by Hilton Berkeley Marina

DoubleTree by Hilton Berkeley Marina -
Berkeley, CA

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Job Details

8 days ago

Benefits

On-the-job training

Qualifications

Operational management
Property management systems (PMS)

Full Job Description

Key Responsibilities

Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery
Lead, coach, and support Front Desk Agents to deliver exceptional guest experiences
Ensure accurate check-in/check-out procedures, including proper payment authorization and incidental holds
Monitor room inventory, availability, and daily arrivals/departures to optimize occupancy and guest flow
Handle guest complaints and service recovery promptly, professionally, and effectively
Ensure compliance with all SOPs, brand standards, and cash handling procedures
Review and approve room moves, upgrades, rate changes, and guest billing adjustments
Collaborate with Housekeeping and Engineering to ensure room readiness and guest satisfaction
Conduct daily shift briefings and communicate key operational updates
Support upselling initiatives and revenue opportunities
Ensure proper documentation of incidents, guest concerns, and shift activities in daily logs
Oversee safety and security protocols during the evening shift
Ensure a smooth handoff to Night Audit, including communication of all pending issues

Leadership & Accountability

Supervise and hold front office team accountable for performance, attendance, and adherence to standards
Provide on-the-job training, coaching, and feedback to improve performance
Address performance issues promptly in partnership with People & Culture
Support scheduling needs in alignment with business levels and labor guidelines
Ensure compliance with company policies, including union/CBA requirements (if applicable)

Qualifications

Minimum 2–3 years of front office or hotel operations experience
Prior supervisory or leadership experience preferred
Strong knowledge of hotel systems (e.g., PEP, OnQ, or similar PMS)
Excellent problem-solving, communication, and leadership skills
Ability to work evenings, weekends, and holidays
Strong organizational and multitasking abilities

Core Competencies

Guest Service Excellence
Leadership & Team Development
Attention to Detail & Accuracy
Conflict Resolution & Decision-Making
Operational Efficiency & Accountability

Performance Expectations (Key Metrics)

Maintain high guest satisfaction scores and service recovery effectiveness
Ensure 100% compliance with check-in procedures, including payment authorization standards
Minimize billing errors, adjustments, and guest disputes
Achieve upsell and revenue enhancement goals
Maintain accurate shift logs and communication with Night Audit and leadership
Ensure team adherence to attendance, punctuality, and grooming standards

Experience

Required

2 year(s): Front Office Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Doubletree Berkeley jobs

Front Office Manager - Doubletree by Hilton Berkeley Marina

Guest Room Attendant - Doubletree by Hilton Hotel Berkeley Marina

Busperson (Full Time) - Berkeley Boathouse Restaurant at the Doubletree by Hilton Berkeley Marina

Valet Attendant – Doubletree Berkeley Marina $19.18/HR + Tips

Host/Hostess - Berkeley Boathouse Restaurant at the Doubletree by Hilton Berkeley Marina

F/T Maintenance Engineering - Doubletree by Hilton Berkeley Marina

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Key Responsibilities

Leadership & Accountability

Qualifications

Core Competencies

Performance Expectations (Key Metrics)

Experience

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