Top 8 Dynamic Campus Jobs

Media Services Specialist
Dynamic Campus Solutions Inc. —Livonia, MI
- Weekends as needed
- Classroom
- Microsoft Outlook
- Mid-level
Business Analyst
Dynamic Campus Solutions Inc. —Tiffin, OH
- Monday to Friday
- 5 years
- Mid-level
- University
Technical Support Specialist
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Microsoft Outlook
- Writing skills
- Mid-level
3d
Chief Information Officer
Dynamic Campus Solutions Inc. —Reading, PA
- Full-time
- Customer service
- Office
- 3 years
Technical Director
Dynamic Campus Solutions Inc. —Mount Vernon, IA
- Monday to Friday
- Computer Science
- Customer service
- System design
Enterprise Applications Manager
Dynamic Campus Solutions Inc. —United States
- Monday to Friday
- Computer science
- Computer Science
- Customer service

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Media Services Specialist

Dynamic Campus Solutions Inc. -
Livonia, MI

Apply Now

Job Details

Qualifications

Computer operation
Microsoft Outlook
In-person customer service
Equipment troubleshooting
Troubleshooting audio issues
Desktop (troubleshooting support)

Full Job Description

Media Services Specialist | Madonna University | Livonia, MI

At our partner institution at Madonna University

The Media Services Specialist is responsible for the smooth operation and coordination of academic technology, University classrooms, computer labs, and meeting spaces. The Media Services Specialist will support training and maintenance related to managing and maintaining the University’s academic technology, venue areas, public spaces, conference rooms, classrooms, labs, and for event spaces. This support is inclusive of working collaboratively across the University to define the specifications, plan for changes, implement, and maintain the technology for the defined use. Additionally, the Media Services Specialist will collaborate across colleges, departments, and within OIT to define effective standards, policies, processes, and procedures for the evaluation, acquisition, ongoing management and maintenance, and support and training of University academic and classroom technology.

Hours of operation are Monday–Friday, 8:00 am – 5:00 pm. Hours may vary with flexible shifts.

Responsibilities:

Fields Help Desk requests via phone, email, and walk-ins, creating an initial ticket record of the request and updating tickets with notes on any work performed.
Identifies and organizes tickets according to priority and resolves issues in an effective and timely manner.
Identifies, diagnoses, and resolves computer software, hardware, and networking problems for users of University computer resources in an effective and timely manner, working with vendor support contacts and/or escalating to appropriate personnel, as necessary.
Investigates complex issues, determining root causes and solutions, and documenting resolutions.
Ensures that all classroom, conference room, and lab computers are updated, patched, and interfacing properly with audiovisual equipment.
Demonstrates initiative and self-motivation in researching solutions to problems and keeping up to date with current technology.
Communicates technical solutions clearly in a friendly and professional manner and conveys pertinent information promptly to customers and other stakeholders.
Drives customer satisfaction and demonstrates strong customer service orientation.
Demonstrates effective interpersonal, communication, and conflict resolution skills.
Authors technical documentation and ensures that it is updated to remain current.
Provides one-on-one user training as needed.
Configures, upgrades, and installs new and existing multimedia, computer hardware and software.
Authors technical documentation and ensures that it is updated to remain current.
Provides group or one-on-one user training as needed for event, academic technology, or multimedia use.
Manage classroom technology
Support and train users on using classroom technology
Keep up to date on current technology and future trends.
Plan for maintaining and updating classroom technology.
Install and configure classroom technology
Provide event setup, support, and management of multimedia, and academic technology for events.
Work with University departments and other staff in setting up and executing event operations.
Demonstrate positive relationships and professionalism.
With direction from University departments, coordinate event operations.
Work autonomously to complete complex technical tasks.
Carry out necessary pre- and post-classroom/event equipment checks and proactively identify potential issues with event equipment.
Carry out necessary pre- and post-semester equipment checks and proactively identify potential issues with classroom and meeting space equipment.
Maintain and support classroom and event operations.
Some courses/events may include nights and weekends
Monitors inventory of multimedia, computer equipment, software, parts, and supplies, and assists with the ordering of needed resources.
Other duties as assigned

Requirements:

Minimum of 2 years of work history with direct customer interaction.
Experience and understanding of audio-visual equipment and media management
Demonstrated experience with industry standard audio/visual hardware and software.
Understanding of media in teaching and learning.
Advanced proficiency with standard Microsoft products, emphasis on Outlook and PowerPoint.
Preferred training and project management experience
Demonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skills
Ability to work a flexible schedule as needed
Attention to detail and thorough documentation
Ability to work with a range of technical staff to develop joint solutions
Strong understanding of technical troubleshooting methodology
Strong critical thinking skills
Strong customer service skills and demonstrated responsiveness to customer needs
Strong analytical skills
Must be able to lift 50 lbs. as needed to move equipment across the campus environment
Must be able to sit for long periods at a time and or stand for long periods at a time
Must be able to crawl under desk for any technology need
Adhere to Dynamic Campus Core Values

Preferred Qualifications:

Experience with streaming and web distribution
Knowledge of audio-visual equipment, set-up and operations including basic skills in the fields of audio, video and lighting including but not limited to: mixing equipment, lighting tools, cameras, microphones, projectors and video recorders, amplifiers and spotlights.
Systems administration and PC support experience

Dynamic Campus Core Values:

Be a Servant Leader
Be a Team Player
Be Accountable
Act with the highest integrity
Provide excellent customer service
Find solutions not problems

Apply Now

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Dynamic Campus jobs

Media Services Specialist

Business Analyst

Technical Support Specialist

Chief Information Officer

Technical Director

Enterprise Applications Manager

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