Los Angeles
Regular
Operations - Product ops
Job ID: A14462
Responsibilities
About the Team The Platform Trust & Experience (PTE) team, operating under TikTok LIVE, is the dedicated central hub for all USDS Risk Control and Service efforts. Our overarching vision is to best serve our users by providing a safe and fulfilling user experience that allows them to thrive on LIVE. Our core mission is to be the cornerstone that builds trust, enhances experience, assures safety, and improves efficiency for everyone, users, creators, and agencies alike. We operate as a pivotal global communication hub, strategically focused across three critical areas: Risk, Host Creator, and Paid User, making sure every facet of the LIVE experience is protected. To fulfill this mission and uphold LIVE's value, the PTE team proactively collaborates with cross-functional teams to ensure strategic organizational alignment and efficiency, improve compliance efficiency, and mitigate various compliance risks that could impact the platform's stability. Furthermore, we are dedicated to building a positive brand and elevating the user journey, providing pleasant service, and setting up critical policies that safeguard the entire community. Joining the PTE team means taking on a high-impact role essential for the continued success and growth of the TikTok LIVE community. Responsibilities - Framework Design & Strategy: Develop and maintain a robust Risk Control Matrix (RCM) and governance framework that aligns with industry standards. - Program Management: Lead end-to-end Risk Control initiatives by defining project scope, timelines, and stakeholders; driving execution to deliverables; and ensuring projects achieve agreed KPIs. - Cross-Functional Leadership: Act as the central nervous system for risk reporting, collaborating with Legal, Finance, Payment and Operations, to ensure a unified approach to mitigation. - Proactive Mitigation: Lead Root Cause Analysis (RCA) on emerging threats and historical "near-misses" to prevent recurrence. - Data-driven Reporting & Analysis: Synthesize complex risk and operational data into clear dashboards and executive-ready reports (e.g., weekly/monthly business reviews) that highlight key trends, anomalies, and root-cause insights, translating findings into actionable recommendations for senior leadership and cross-functional stakeholders. - Change Management: Drive organizational adoption of new control processes, ensuring compliance isn't just a "check-the-box" activity but a core operational value. - Operational Process Architecture: Design and deploy scalable, end-to-end workflows for new business units, optimizing for both operational efficiency and rigorous control points. - Pilot & Launch Oversight: Serve as the primary risk consultant for new product launches, conducting pre-mortem analyses to identify potential failure modes and establishing monitoring protocols for the post-launch phase.
Qualifications
Minimum Qualifications - Bachelor’s degree (BA/BS) or equivalent practical experience. - Relevant experience in risk, compliance, and/or customer-facing operations within technology, financial services, e-commerce, or digital payments (including internships, co-ops, or other hands-on training). - Strong research and writing skills, with the ability to synthesize complex and confidential information into clear, concise outputs tailored to multiple audiences (e.g., frontline teams, leadership, cross-functional partners). - Proven program/project management capability, with a self-starter mindset and the ability to independently drive the continuous improvement cycle (identify issues propose solutions execute measure iterate) in a fast-paced, global environment. - Strong data analytics skills, including comfort with metrics definitions, trend analysis, segmentation, and translating insights into operational improvements. Preferred Qualifications - Depth in risk assessment / risk intelligence, including the ability to combine quantitative analysis with qualitative insights (e.g., escalations, QA findings, user feedback) to identify and respond to emerging risks.
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $83600 - $143556 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
