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Assistant Director of Student Accounts

Delaware Valley University -
Doylestown, PA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Educational administrative software
Operational management
Academic institution experience
Financial software
Task prioritization
Experience at colleges/universities
Technical troubleshooting support
Delegation
Operations planning

Full Job Description

Job Summary:

This position is primarily responsible for the oversight and review of the front and back office operations of the Bursar’s Office, as well as to assist the Director of Student Accounts. The Assistant Director assists with the training of new employees in the bursar’s office and is able to make decisions on policies, procedures, and the distribution of tasks to be completed. This position has the authority to grant exceptions to policies as the situation warrants and stands in for the bursar’s office in meetings when the Director is not available.

Essential Duties and Responsibilities:

Monitor and review student accounts refunds in e-refunds or checks.
Monitor outstanding student accounts refund checks:
- Review policies, train new associate to handle these tasks and help resolve any issues.
- Follow up with associates to ensure escheating is done when necessary
Veterans Affairs (VA) and Military:
- VA 33 & 31 tracking & billing
- Provide registration statements using RGST pneumonic in Colleague to Military Office for federal tuition assistance (FTA) students
- Navy billing
Additional responsibilities when Director is out of office
- Coordinate orientation activities, including presentations
- Make decisions on removing holds, releasing transcripts and dealing with the more difficult situations
Assists student accounts associates with customer service when lines develop or phones are busy - especially in summer
Scholarships: Miscellaneous scholarship reconciliation research and serve on scholarship committee
Trains new associates in processing refunds, customer service and other duties
Checking and ordering supplies
Run Financial Aid Transmittal Postings using FATP pneumonic in Colleague and send loan emails if federal loans are disbursed
Test software updates and implement new software functionality
Develop, monitor and maintain forms and workflows
Account research and analysis
Assist with evaluation & decision on online vendors
Represent Bursar’s Office in meetings for student accounts related matters
Organize collection efforts
- Implement ECSI Recovery Select if vendor approved
- Place past due accounts with collection agencies
Additional tasks as time permits:
- Learn billing tables to back up Director and for professional development
- Learn 1098-Ts to back up Director and for professional development
Other duties as assigned

Required Knowledge, Skills and Abilities:

Above average computer skills including working knowledge of MS Word, Outlook, Excel and PowerPoint
Working knowledge of Ellucian Colleague and/or TouchNet
Excellent oral and written communication skills
Must demonstrate excellent organizational, planning, analytical and operational management skills
Must be able to independently set priorities to meet the needs of the University to achieve the required results
Must have the ability to interact well with a diverse community of students, faculty and staff
Ability to troubleshoot software issues

Education and Experience:

Previous experience in Higher Education
Minimum of 5 years’ experience required
Bachelor’s Degree

Physical Requirements and Working Conditions:

Prolonged periods of sitting at a desk and working on a computer.
Occasionally lifting 25 lbs or less
Typically standing or walking
Typically bending, crouching, stooping

About the University:

Delaware Valley University (DelVal) is a private, comprehensive, nonprofit university educating students with a curriculum that emphasizes and requires experiential learning. Located in Doylestown, Pennsylvania, about 30 miles north of Philadelphia, the University offers 28 undergraduate majors in business, arts and sciences, and agricultural and environmental sciences; 12 master's degrees; and a doctorate in education. Founded in 1896, DelVal has been cited by the National Society for Experiential Education as having the country's top experiential learning program, by Princeton Review as one of the best colleges in the Northeast, and by College Factual as having one of the top 20 animal science programs in the country.

Delaware Valley University is an equal opportunity employer and is committed to a diverse workforce.

Quick Apply

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Assistant Director of Student Accounts

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