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Concierge & Reservations Systems Specialist
Aero —Remote
- $25 - $27 an hour
- Weekends as needed
- Remote
- Mid-level
- Training & development
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Accounts Payable Specialist
Dexter —Remote
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
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Group Sales CX Specialist
Kindthread —Remote
- $66,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
11d
Payment Operations Specialist
FastSpring —Remote
- $63,570 a year
- Remote
- Organizational skills
- 1 year
- Communication skills
Luxury Concierge Specialist, Perigold
Wayfair —Remote
- $22.35 - $24.80 an hour
- Full-time
- Mid-level
- Conflict management
- Communication skills
Accounts Payable Specialist I
InsCipher —Remote
- $21 - $23 an hour
- Full-time
- Remote
- Research
- Analysis skills
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
REFUND SPECIALIST
MT WASHINGTON PEDIATRIC HOSPITAL —Baltimore, MD
- $21.70 - $27.12 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Research
Quick Apply
10d
Refund and Cash App Specialist, Hybrid
University of Maryland Medical System —Linthicum Heights, MD
- $19.50 - $27.31 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
CLERK- PAYROLL SPECIALIST
Ector County Independent School District —Odessa, TX
- $169.20 - $236.24 an hour
- Full-time
- School experience
- Mid-level
- Office
Claims Recovery Specialist II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $42,624 - $78,144 a year
- Full-time
- Remote
- Basic math
- Mid-level
- High school diploma or GED
- 401(k)
Quick Apply
Refund Specialist
Northside Hospital Inc. —Atlanta, GA
- Full-time
- Computer literacy
- Writing skills
- Basic math
Customer Support Specialist - USA
Railbookers Group —Remote
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health savings account
- Disability insurance
Quick Apply
Refund Specialist
State Teachers Retirement System of Ohio —Columbus, OH
- $23.28 - $26.19 an hour
- Weekends as needed
- Writing skills
- Pass drug screening
- Office
- Free parking
- Health insurance
Student Accounts Specialist
Belhaven University —Jackson, MS
- $42,000 - $45,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Part-Time Accounting Specialist
pc/nametag —Verona, WI
- From $22 an hour
- Part-time
- Hybrid work
- Background check
- Mid-level
- Office
- Employee discount
- Flexible schedule
Quick Apply
Senior Recreation Specialist
Conejo Recreation & Park District —Thousand Oaks, CA
- $30.55 - $37.14 an hour
- Online Application
- Background check
- Clean driving record
- Applied behavior analysis
- Health insurance
- Dental insurance
4d
Accounting Specialist
pc/nametag —Verona, WI
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
14d
Ecommerce Specialist & Customer Service (Cross-Border)
Winheart Living INC —Ontario, CA
- $50,000 - $55,000 a year
- Email
- Word processing
- ERP systems
- English
- Paid holidays
- Health insurance
Quick Apply
Surgical Counselor
Swagel Wootton Eye Institute —Mesa, AZ
- $22 - $23 an hour
- Microsoft Word
- Spanish
- Surgery
- Paid holidays
- Disability insurance
Quick Apply
POS Tester / POS Specialist / POS Support Engineer
Geval6 —Ankeny, IA
- $55 - $65 an hour
- Contract
- Mid-level
- 3 years
- SQL
Quick Apply

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Concierge & Reservations Systems Specialist

Aero -
Remote

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Job Details

Full-time
$25 - $27 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Pricing
Email customer support
Reservation systems
CRM system proficiency
Technical support via email
Technical Proficiency
Email support

Full Job Description

ABOUT AERO

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

ABOUT THIS ROLE

As a Concierge and Reservations Systems Specialist, you are the backbone and the white-glove liaison between Aero and our guests. This role requires a unique blend of high-touch luxury hospitality and GDS mastery. You will act as the team’s primary subject matter expert for Sabre, ensuring technical integrity of every booking while guiding our Concierge team through complex ticketing and reservation workflows. You aren’t just resolving issues, you are setting the standard for technical excellence at Aero.

RESPONSIBILITIES

Systems & Technical:

Serve as the internal subject matter expert for Sabre, acting as the first point of contact for the Concierge team to troubleshoot GDS errors, complex PNR issues, and ticketing discrepancies.
Become a Darwin expert and a liaison for the Commercial Systems team (including understanding of fare construction principles, calculating exchanges and refunds through fare comparisons and penalty applications, UAT testing, and ensuring the integrity of Guest Experience processes whilst being a first point of escalation for the Concierge team.
Partner with the Commercial team to proactively monitor and clear GDS queues to manage ticketing time limits, handle schedule changes, and ensure guest itineraries are synchronized and accurate.
Execute manual and automated reissues, voids, and refunds, ensuring 100% accuracy in fare construction and tax calculation.

Guest Experience:

Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests via phone, email, and chat and ensuring all open tickets are resolved promptly and concisely.
Understand the specific context and desires of prospective guests to tailor the features and benefits of the Aero experience to their needs and drive trip booking conversion.
Proactively coordinate and organize all communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests.
Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs for our guests.
Effectively communicate and escalate operational and experience issues
Be well-versed and knowledgeable on all aspects of the Aero experience, including all menus, flight schedules, guest procedures, and technology systems.

Complete side work and daily tasks as directed by leadership and as requested by other departments.

Operational:

Develop internal knowledge guides and conduct GDS training sessions for the Concierge team.
Identify areas of opportunity for new processes and systems that better support our operation and guest experience; be proactive and generous with your ideas and experiments.
Collaborate with the Business Development team to support travel agencies and act as a main point of contact for Sabre subscribers, ensuring accurate application and interpretation of our fare rules by providing guidance on fares, ancillary offerings, and penalty terms.
Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Concierge Playbook and TSA security requirements.

REQUIREMENTS

Minimum 1-2 years of hands-on experience in a Global Distribution System (Sabre highly preferred). Must be proficient in native GDS commands.
Demonstrated ability to perform complex pricing and ticket exchanges
Prior experience in a “Help Desk” capacity within a travel agency or airline environment is strongly preferred.
Ability to work remotely
Must have experience with email services and proficiency using customer service tools (experience with Zendesk and/or Salesforce is a plus)

Flexibility to work weekends and shifts that reflect Pacific Standard Time (PST), where our main hub is located.

BENEFITS & PAY

$25-$27 [per hour]
- [exact compensation may vary based on skills, experience, and location.]
Other expenses: reimbursed per Aero’s Travel & Expense Policy
Time Off: PTO, accrued sick time, bereavement, and holiday pay.
Benefits: medical, dental, vision, life, disability, 401k, dependent care FSA, health FSA

Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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