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Respiratory Therapist (RRT CRT), BH Emerg Care – Coral Way West, $25000 Bonus,FT
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Utility Termination Investigator

Commonwealth of Pennsylvania -
Harrisburg, PA

Apply Now

Job Details

Full-time
$46,827 - $70,592 a year
12 days ago

Benefits

On-the-job training
Work from home

Qualifications

Research

Full Job Description

JOB

Do you have a passion for helping others? Would you enjoy an exciting investigatory career which involves digging for details, conducting research, and learning new and valuable pieces of information? If so, we want to meet you! The Public Utility Commission (PUC) is seeking a highly motivated candidate who possesses excellent communication skills to join the team as a Utility Termination Investigator. Take charge of your future and apply today!

EXAMPLE OF DUTIES

Utility Termination Investigators serve a dual role of intake and investigation. This position offers a comprehensive training program that includes classroom, one-on-one, and on-the-job training to prepare you to independently handle calls, investigate and resolve informal termination, and service utility complaints. You will learn and perform the following duties:

Receive Complaints: Intake and log informal utility service complaints and inquiries over the phone, in writing, and in person
Gather Information: Collect and document relevant demographic information and review utility company reports, consumer statements, and related documentation
Conduct Investigations: Use informal investigative procedures and apply laws, regulations, policies, and practices to examine and resolve issues
Facilitate Fairness: Ensure that all parties involved have fair opportunities to be present and challenge evidence when appropriate; identify inconsistencies in the utility company’s practice or the complainant’s reported facts
Make Determinations: Determine the validity of complaints based on information from investigations and direct communications; determine appropriate resolution strategies; evaluate when a complaint requires escalation or referral to the formal complaint process
Support Team Operation: Maintain current knowledge of utility practices, policies, and procedures for informal complaints; assist with other duties as assigned

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. Successful candidates are required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved by the Bureau Director. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- To be eligible to participate in telework, the employee's alternate (telework) worksite must be within 120 miles of Harrisburg headquarters and within the Commonwealth of Pennsylvania.
- Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at [email protected] or 717.787.8714.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

SUPPLEMENTAL INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Apply Now

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