Top 54 Encore Capital Group Jobs

Group Manager Operations
Midland Credit Management —Troy, MI
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid training
- Paid holidays
Regional Manager - Multi-Family Property Management - Mid-Florida
GlassRatner Advisory & Capital Group, LLC —Remote
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Entry Level Office Administration
Midland Credit Management —Troy, MI
- Full-time
- Microsoft Excel
- Customer service
- Office
- Paid training
- Paid holidays
Property Manager - Encore Property Management - Downtown St. Louis
GlassRatner Advisory & Capital Group, LLC —St. Louis, MO
- Full-time
- Clean driving record
- Word processing
- Computer literacy
Quick Apply
Community Outreach Officer
ENCORE BANK —Tampa, FL
- Weekends as needed
- Spanish
- English
- Mid-level
Financial Analyst
Encore Capital Group —San Diego, CA
- $78,800 - $102,400 a year
- Full-time
- English
- Mid-level
- Office
- Paid training
- Paid holidays
Organizational Change Manager
Midland Credit Management —San Diego, CA
- $127,100 - $165,100 a year
- Full-time
- Office
- Master's degree
- 8 years
- Paid training
- Paid holidays
6d
Principle Decisioning Architect, Pega
Midland Credit Management —Saint Cloud, MN
- $83,300 - $132,799 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Paid training
- Paid holidays
Quick Apply
Staff Counsel
Midland Credit Management —Tampa, FL
- Full-time
- Microsoft Office
- Master's degree
- US work authorization
- Paid training
- Paid holidays
AWS Software Engineer
Encore Capital Group —Phoenix, AZ
- Full-time
- AWS
- US work authorization
- Senior level
- Paid training
- Paid holidays
MVP, Chief Information Security Officer
Encore Capital Group —San Diego, CA
- $254,100 - $330,000 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Paid training
- Paid holidays
6d
Internal Legal Specialist-Garnishment
Midland Credit Management —Troy, MI
- Full-time
- Microsoft Excel
- Customer service
- English
- Paid training
- Paid holidays
Staff Counsel I
Midland Credit Management —Memphis, TN
- Full-time
- Office
- US work authorization
- Communication skills
- Paid training
- Paid holidays
9d
IT Auditor
Midland Credit Management —San Diego, CA
- $70,304 - $80,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Paid training
- Paid holidays
Web Developer
Midland Credit Management —San Diego, CA
- $84,200 - $109,300 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Paid training
- Paid holidays
6d
Senior Performance Manager
Midland Credit Management —San Diego, CA
- $74,500 - $96,800 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Sr. Lead Software Engineer
Capital One —Indiana
- Email
- Computer science
- Azure
- Management
5d
Lead Software Engineer
Capital One —Indiana
- Email
- Computer science
- Azure
- Computer Science
5d
Principal Associate - Software Engineering - Fullstack - International Cardtech
Capital One —Indiana
- Email
- Computer science
- Azure
- Computer Science
5d
Lead Software Engineer - International Cardtech
Capital One —Indiana
- Email
- Computer science
- Azure
- Computer Science
5d

I want to receive the latest job alert for Encore Capital Group

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Encore Capital Group jobs near

Group Manager Operations

Midland Credit Management -
Troy, MI

Apply Now

Job Details

Full-time

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Flextime
Parental leave
Leadership training provided
Employee assistance program
Vision insurance
Employee discount
Lunch & learns

Qualifications

Spreadsheets
Employee relationship building
Microsoft Office
High school diploma or GED

Full Job Description

Troy, Michigan

Applicants must have current authorization to work in the United States on a full-time basis.

The Group Manager, Operations leads the day-to-day performance and strategic execution of a Consumer Support Services team responsible for consumer dispute investigations and inquiry management. This role oversees both back-office dispute resolution functions and front-line phone operations, ensuring a seamless, high-quality, and compliant consumer experience.

The position is accountable for managing Specialist teams who handle written and phone-based consumer inquiries, including direct oversight of phone specialists and ownership of escalated calls. The Group Manager also plays a critical role in reinforcing quality standards by reviewing and delivering feedback on QA evaluations to drive continuous improvement.

This role requires close collaboration with internal stakeholders, external partners, and cross-functional teams, as well as a strong understanding of dispute resolution processes, regulatory requirements, and customer interaction best practices.

RESPONSIBILITIES

Team Leadership & Performance Management

Lead, coach, and develop Specialists and phone agents to drive engagement and results
Set expectations and ensure accountability across written and phone-based work

Quality, QA Oversight & Consumer Experience

Ensure quality, accuracy, and timeliness of dispute investigations and consumer interactions
Deliver actionable feedback from QA reviews and drive continuous performance improvement

Escalations & Call Oversight

Manage escalated inquiries, including handling complex or sensitive consumer calls
Provide real-time support and guidance to team members during escalations

Process Strategy, Analytics & Continuous Improvement

Develop and refine processes while analyzing performance metrics and QA trends
Lead initiatives to improve efficiency, outcomes, and overall operational performance

Stakeholder & Partner Management

Build and maintain relationships with internal teams and external partners
Act as a key point of contact for escalations and operational alignment

Compliance, Risk & Training

Ensure adherence to regulatory requirements and identify potential risks
Support onboarding and ongoing training, reinforcing best practices and standards

MINIMUM REQUIREMENTS

EDUCATION: High School Diploma

EXPERIENCE: 1-3 years’ experience in a People Management role

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

Proficient in MS Office
Program or relationship management skills as well as strong people management skills

PREFERRED QUALIFICATIONS

EDUCATION: Bachelor's FIELD OF STUDY: Business related field

EXPERIENCE: 1-2 years’ experience in Financial Services

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

Advanced proficiency in MS Office, particularly MS Excel
Superior verbal and written communication skills
Detailed-oriented with demonstrated ability to manage/motivate people

#LI-MCM

If you are wondering why you should work for us, here is something to help you decide:

Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].

Success Profile

No matter the role, our most successful team members embody a winning combination of these qualities.

Drive for Results
Innovation and Agility
Leading and Enabling Change
Building Effective Partnerships
Developing Self and Others

Our Total Rewards Package

We understand the importance of the balance between work and life, between fun and professionalism, and between being a corporation and being a community. That’s why we provide compensation structures and benefit plans tailored to each of our global hubs, and then enhance them with a wide range of programs that support your personal and professional growth. It’s our way of showing you that we recognize your value, understand what’s important to you, and want to reward your contributions.

Holistic Wellness

We’re focused on your wellbeing, and that means supporting you across all dimensions of wellness through company sponsored team building events, wellness challenges, lunch & learns, webinars, on-site events to foster bonds with colleagues, and more!
Work-Life Balance

Our total rewards package is designed to help you thrive in and out of the office. Enjoy 11 paid holidays, generous PTO, and inclusive parental leave policies that allow new parents to bond with their growing families. Our commitment to your work-life balance is at the heart of it all.
Healthcare

Take advantage of comprehensive healthcare plans and options including medical, dental, and vision insurance plans to ensure your continued health, plus wellness reimbursements for fitness membership, Weight Watchers, nutrition coaching, mental health and fitness apps, Employee Assistance Program (EAP), group sports, and more!
Perks

Enjoy office transport services, free online books library, free daily healthy meals, on-site cafeteria, games rooms, relaxation areas, employee group discount program, and our concierge support to optimize your workday.
Career Path & Development

Grow at MCM with comprehensive paid training and development programs—including our very own MCM Academy—as well as a promote-from-within philosophy.
Pay & Bonuses

Earn a competitive salary. All employees are eligible for incentives or annual bonus compensation.
Awards & Recognition

Enjoy the spotlight with a commitment to honoring great results—ranging from informal accolades to formal company-wide awards and prizes like our Encore Honors program where you get to choose the prize that best fits your needs!
Tuition Assistance

Unlock your full potential with tuition reimbursement program aligned to your career goals. We will support your professional development ambitions.
Volunteerism Support

Enjoy up to 8 hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to $2,500 per employee annually.

Our Values In Action

Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people – we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact.

The Encore Promise

The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people’s feedback and is rooted in real experiences of people working at Encore.

Inclusion and Belonging

We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work.

Improving Our Communities

Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere.

You get to work with extraordinarily talented, dedicated people. It’s not the kind of place where you succeed when someone else fails. We’re a consensus-driven company that’s built on trust.

Ryan Bell President of Midland Credit Management

Apply Now

Refine Your Search

Encore Capital Group jobs

I want to receive the latest job alert for Encore Capital Group

Explore jobs in more locations

Applicants must have current authorization to work in the United States on a full-time basis.

Success Profile

Our Total Rewards Package

Holistic Wellness

Work-Life Balance

Healthcare

Perks

Career Path & Development

Pay & Bonuses

Awards & Recognition

Tuition Assistance

Volunteerism Support

Our Values In Action

The Encore Promise

Inclusion and Belonging

Improving Our Communities