The Organizational Change Manager is part of the Organizational Effectiveness team within Human Resources and will lead the organization’s change management practices, including supporting change management for the enterprise’s business agility transformation efforts. This role will act as coach and internal consultant to leaders and teams in change management practices, facilitating relevant training as necessary in partnership with the Learning and Development department. This role is crucial for ensuring a successful cultural transformation, enhancing employee engagement, and driving organizational effectiveness.
PRINCIPAL RESPONSIBILITIES
Coaching and consulting: Assess the change maturity of the teams and provides coaching on change management best practices to executives, leaders, and team members to enhance organizational effectiveness, equipping them with the tools to navigate change effectively. In partnership with the Learning and Development department, develop and facilitate training that builds change management skills across the organization. Partner with key stakeholders to help them integrate change management activities within their initiatives.
Act as organizational transformation change manager: Design, lead, and implement change management to improve delivery of business value, maximize employee engagement, and minimize change resistance. Ensure a holistic approach to change, considering organizational culture, stakeholder/consumer needs, people, structures, and processes. Implement practices enhancing adaptability, agility, and responsiveness to change, blending change models/methods such as PROSCI as needed. Identify potential risks and areas of resistance through change impact assessments. Develop actionable strategies to mitigate risks and address anticipated points of resistance effectively. Monitor and report on change progress using associated metrics, adjusting as needed to ensure success.
Organizational change management framework/governance: Leveraging change management best practices, lead the development and implementation of an organizational change management strategy, governance structures, and communities of practice.
Perform other duties, as assigned.
TRAVEL REQUIRMENTS:
Domestic Travel:10%
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's FIELD OF STUDY: Organizational Change Management or related field
EXPERIENCE: 8+ years of experience in change management. Proven experience in applying change management and familiarity with agile methodologies.
CERTIFICATION(S): Change management training/certifications (Certified Change Management Professional (CCMP), Prosci, or equivalent).
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Deep understanding of change management principles, methodologies, and tools.
- Familiarity with enterprise agility practices.
- Ability to influence stakeholders and drive engagement without authority and to build trust quickly.
- Excellent communication, facilitation, and interpersonal skills.
- Able to navigate complex matrixed organization structures.
- Strong consulting, coaching and presentation skills
- Strategic thinking and planning along with execution and process improvement skills.
- Ability to manage multiple change initiatives simultaneously.
- Strong analytical and problem-solving skills.
PREFERRED QUALIFICATIONS
EDUCATION: Master's or Advanced FIELD OF STUDY: Organizational Change Management or a related field
EXPERIENCE: 10+ years of experience in change management, enterprise agility, organizational development/effectiveness, or a related field.
CERTIFICATION(S): Agile related training/certifications.
#LI-MCM
Starting Compensation
Annual Salary: $127,100.00 - $165,100.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].
