KEY RESPONSIBILITIES Passenger Support Services Meet and greet passengers with disabilities at designated entry points. Escort individuals safely and efficiently to ticketing areas, train platforms, and other station destinations. Navigate through terminals, buildings, and designated areas while ensuring passenger comfort. Communicate clearly and respectfully with passengers, staff, and supervisors. Assist with mobility equipment, including wheelchairs, walkers, gait belts, and scooters. Maintain the cleanliness and functionality of Era Life Care’s wheelchairs and assistive equipment. Provide directions and general assistance with boarding and disembarking. Help passengers as they board and exit transportation, ensuring a smooth and safe transition. Additionally, help them connect to the appropriate transportation services to ensure they reach their destinations efficiently and without confusion. Navigation & Accessibility Assistance Provide clear verbal directions and guidance on station layout, train schedules, boarding procedures, and transfer options. Tailor services based on each client's individual needs, ensuring personalized support for passengers with mobility challenges, visual impairments, or other disabilities. Assist passengers in locating elevators, escalators, ramps, and accessible seating areas to ensure smooth navigation within Los Angeles Union Station. Ensure safe and comfortable movement through busy areas. Function as a liaison between passengers and station personnel for Amtrak and Metrolink, coordinating with staff to address accessibility concerns or special assistance requests. Emergency Support Assist with medical emergencies by notifying emergency responders, alerting station staff, and remaining with the individual to provide reassurance and comfort until help arrives. Recognize signs of distress and take prompt action, offering initial assistance such as guiding passengers to a safe location. Support station staff during evacuations using accessible routes and assist in safely relocating disabled travelers. Communicate effectively with emergency personnel, relaying key details about passengers requiring special assistance. Remain calm and composed in emergencies to provide stability and security for those in need. Security Collaboration Monitor surrounding areas to identify individuals exhibiting non-transit behavior, including unhoused individuals attempting to enter restricted or passenger-only areas. Collaborate with Union Station Security Services to engage, deter, and redirect non-transit individuals in a non-confrontational and professional manner. Observe and report potential safety issues, including aggressive or assaultive behavior, and assist security personnel with de-escalation when necessary. Promote a welcoming yet secure environment for passengers by maintaining awareness and calmly managing disturbances. QUALIFICATIONS Prior experience collaborating with individuals with disabilities or in customer service, security, transportation, or healthcare settings is preferred. Must complete Era Life Care’s disability awareness and safety training program. CPR and First Aid certification preferred. Strong verbal and non-verbal communication skills, with the ability to interact patiently and professionally with passengers, staff, and emergency personnel. Ability to remain calm and act effectively in emergency or high-stress situations. Ability to collaborate respectfully and effectively with security staff, transit personnel, and the public. Physical capability to assist passengers, including pushing wheelchairs, navigating crowded areas, and ensuring safe transport. Diligence to maintain accurate records of passenger assistance, report incidents, and follow safety protocols. Flexibility in scheduling, including availability for weekends, holidays, and varied shift hours, as required.
MUST HAVE TB TEST AND LIVESCAN BACKGROUND CHECK
