Join our amazing Casino Fandango team!
Banquet Servers provide excellent customer service for guests attending corporate meetings, weddings, and social events. This role is responsible for delivering high-quality food and beverage service while ensuring banquet spaces are properly prepared before events and restored afterward. Banquet Servers assist with event setup, service, and breakdown to ensure each event runs smoothly and guests have an exceptional experience.
Essential Duties and Responsibilities
Greet guests in a friendly and professional manner as they arrive at the event.
-
Provide exceptional customer service throughout the event.
-
Respond professionally to guest questions, concerns, and feedback.
-
Set tables according to banquet standards including proper placement of linens, tableware, and service items according to the Banquet Event Order (BEO).
-
Assist with the setup and breakdown of banquet rooms including tables, chairs, linens, and equipment.
-
Anticipate guest needs and proactively provide assistance and service.
-
Serve food and beverages in a timely, courteous, and professional manner.
-
Pre-bus dishes, glassware, and service items from tables to maintain a clean dining environment.
-
Ensure banquet rooms remain clean, organized, and presentable throughout the event.
-
Maintain knowledge of all food and beverage items being served for the event.
-
Ensure service stations, bars, buffets, and guest tables are fully stocked and prepared.
-
Follow all company policies, health regulations, and safety standards.
-
Perform other duties as assigned
What your bring to the role:
-
Previous banquet or food service experience preferred but not required.
-
Strong customer service and communication skills.
-
Ability to work efficiently in a fast-paced team environment.
-
Ability to follow instructions and Banquet Event Orders.
-
Professional appearance and positive attitude.
Additional Requirements:
Physical Requirements
-
Ability to stand and walk for extended periods.
-
Ability to lift and carry up to 25 pounds.
-
Ability to assist with moving banquet equipment including tables and chairs.
-
Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
Schedule Requirements
-
Availability to work evenings, weekends, and holidays based on event schedules.
Education and Experience:
-
Must be at least 21 years of age.
-
Ability to read, write, speak and understand the English language
-
The ability to successfully work in a fast-paced environment.
Required Work Cards
-
Food Handlers Certification
-
Alcohol Certification
Machinery, Work Equipment, Programs, Software, Hardware Used
-
Info Geneses
-
Catering software
We are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable federal, state, or local laws.
We are dedicated to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect.
