Top 5 Focus Technology Jobs

Strategic IT Consultant
Focus Technology Solutions Inc —Boston, MA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Enterprise Strategic IT Consultant
Focus Technology Solutions Inc —Boston, MA
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Networking Presales Engineer
Focus Technology Solutions Inc —Boston, MA
- $125,000 - $220,000 a year
- Full-time
- Hybrid work
- Writing skills
- Engineering
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative
Focus Technology Solutions Inc —Islandia, NY
- $70,000 - $110,000 a year
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Research
- Health insurance
- Dental insurance
Quick Apply
Enterprise Account Executive
Focus Technology Solutions Inc —Islandia, NY
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

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Strategic IT Consultant

Focus Technology Solutions Inc
Boston, MA

Quick Apply

Job Details

Full-time
$80,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication

Full Job Description

We are hiring a Strategic IT Consultant ("SITC") to join our growing Managed Services Practice. In this highly visible, client-facing role, the SITC will build client relationships by acting as a customer advocate and liaison. They achieve customer satisfaction through focusing on customer outcomes and strategic planning while balancing the scope of managed services.

** Due to business needs, this hybrid role is ideally suited for candidates in New England or New York, where we maintain office locations **

Some responsibilities include but are not limited to the following:

Serves as a key point of contact for client decision makers and influencers and develops strong working relationships
Manages the delivery of managed services to assigned clients, ensuring that contract deliverables are met, and the scope of service is maintained. Acts as a backup for colleagues as needed
Acts as the client's advocate to build a strong relationship based on quality, trust and customer satisfaction
Facilitates the Post Incident Review process, drives analysis of incidents, development of findings and development of action items
Tracks managed service scope and drives changes to billing, managing processes for change orders and renewals to ensure accurate customer billing
Provides recommendations on programs, processes, and resources to improve efficiency
Monitors ticketing workflow to ensure important and outlier tickets are addressed
Works with other internal teams to create and update technical standards, deliver performance metrics/reporting, and raise management awareness to reduce client risk and reactive support time
Participates in project meetings with Professional Services and other teams as necessary
All other duties, as assigned

Skills:

Self-starter/self-motivated and driven for success
Exceptional listening, communication and relationship skills to engage and service clients effectively
Maintains a high level of professionalism and a courteous demeanor
Understanding of business decision-making factors around technology; including risk mitigation, budgeting, and efficiency
Experience working with diverse environments
Negotiation and conflict management skills
Effective critical thinking, analytical, and problem-solving skills to obtain business solutions
Strong organizational, multi-tasking, detail-oriented, and time management skills
People Management/Supervisory aptitude
Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint)
Strong documentation skills
Adaptability to changing priorities, as needed
Maintains a high level of confidentiality
Commitment to self and team – constantly willing to learn, grow and improve while also remaining humbly confident to coach peers

Experience and Education:

Minimum 5 years of professional experience in an IT services and/or IT account relationship management role. Prior experience working in an MSP environment strongly preferred.
General knowledge of IT infrastructure and operations utilized by small to mid-market organizations
Bachelor's Degree or equivalent work experience
Completion of related-IT training preferred, whether it be through a degree program or certification such as ITIL Foundation or PMP certification

Other:

Valid driver's license and access to transportation preferred

Salary range: The compensation range for this role is expected to be $80,000-$110,000 annually. Final offer will depend on experience, qualifications, location and other relevant factors.

Quick Apply

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Focus Technology jobs

Strategic IT Consultant

Enterprise Strategic IT Consultant

Networking Presales Engineer

Business Development Representative

Enterprise Account Executive

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