Top 48 Fragomen Jobs | SimplyHired

I9 Help Desk Manager
Fragomen —Remote
- Full-time
- Background check
- 7 years
- Bachelor's degree
Senior Full Stack Software Developer
Fragomen —Remote
- Full-time
- Background check
- Azure
- 5 years
Digital Adoption Lead
Fragomen —Remote
- Full-time
- Background check
- 5 years
- Bachelor's degree
Writer/Digital Content Creator
Fragomen —Remote
- Full-time
- Background check
- Research
- Mid-level
2d
Cybersecurity Engineer - Incident Response & Threat Detection
Fragomen —Remote
- Full-time
- Background check
- Azure
- Mid-level
Business Immigration Coordinator
Fragomen —Dallas, TX
- Full-time
- Background check
- Customer service
- Office
- Health savings account
- Health insurance
AI Prompt Engineer / Legal Writer
Fragomen —Pittsburgh, PA
- Full-time
- Background check
- Mid-level
- Analysis skills
Business Immigration Analyst (Paralegal)
Fragomen —Silicon Valley, CA
- $52,000 - $62,000 a year
- Full-time
- Hybrid work
- Background check
- US work authorization
- Associate's degree
- Health savings account
- Health insurance
Client Services Consultant
Fragomen —Houston, TX
- Full-time
- Background check
- Mid-level
- Office
14d
Business Immigration Consultant (Experienced Paralegal)
Fragomen —Washington, DC
- $75,000 - $86,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Senior Business Immigration Analyst
Fragomen —Silicon Valley, CA
- $63,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Senior Client Services Consultant
Fragomen —Houston, TX
- Full-time
- Background check
- Mid-level
- Office
Case Analyst/ Paralegal (US Consular)
Fragomen —Dallas, TX
- Full-time
- Background check
- Research
- Mid-level
Senior Project Manager
Fragomen —Remote
- Full-time
- Background check
- Analysis skills
- Bachelor's degree
15h
Senior Business Immigration Analyst (Paralegal)
Fragomen —Los Angeles, CA
- $63,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Business Immigration Supervisor
Fragomen —Silicon Valley, CA
- $96,000 - $114,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Office
- Health savings account
- Health insurance
14d
Business Immigration Associate (1st Year)
Fragomen —Silicon Valley, CA
- $133,000 - $166,000 a year
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Health savings account
- Health insurance
Business Development Manager
Fragomen —Phoenix, AZ
- $106,000 - $147,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Office
- 401(k)
- Paid time off
Business Immigration Associate (2 years)
Fragomen —Silicon Valley, CA
- $144,000 - $180,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Analysis skills
- Health savings account
- Health insurance
Senior Business Immigration Analyst (Experienced Paralegal)
Fragomen —San Diego, CA
- $63,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance

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I9 Help Desk Manager

Fragomen -
Remote

Apply Now

Job Details

Full-time

Qualifications

Immigration compliance

Full Job Description

Job Description

About the Role:

Fragomen’s Help Desk Manager position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.

As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, and Fragomen’s WorkRight US I-9 technology. You will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about Fragomen, and our technology solutions.

Fragomen’s WorkRight US I-9 technology is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients automate, streamline, and improve the compliance of their I-9 programs. In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.

How will you make a difference as a Help Desk at Fragomen?

Act as a supervisor to the Help Desk/Managed Services team
Ensure new employees are properly trained and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
Collaborate with the WorkRight US I-9 leadership team to continuously aspire to offer a superior product and service to our clients.
Demonstrate excellence in managing escalated complex I-9 cases and ensuring team's work output is accurate and timely by prioritizing cases and monitoring workload.
Provide direction to the team using extensive knowledge of I-9 processing and I-9 case matters.
Serve as a liaison between the Fragomen Help Desk team, WorkRight internal teams, and the client.
Strengthen and maintain strong relationships with key stakeholders in client accounts, contribute to client meetings and assist with the successful delivery of the team’s output of work.
Proactively address client escalations, lead high touch calls, and provide accurate and relevant client service metrics when needed.
Perform a wide range of varied case related duties requiring specialized knowledge and skills in I-9 processing.
Collaborate with extended team to perform intake of I-9s, reports management and troubleshooting issues.
Communicate regularly with clients and employees regarding I-9 procedural and processing issues.
Oversee and manage status of I-9 cases through utilization of our ServiceNow case management system.
Be fluent with I-9 management and other reporting tools and technologies used to manage data and information.
Engage, collaborate, and share knowledge with teams locally and regionally to ensure best practices.

Leverage your valuable skills and experience to make an impact at Fragomen:

Bachelor’s degree preferred
At least 7 years of experience within the I-9- space
Supervisory or managerial experience
Possess strong knowledge of I-9 procedural requirements and client processes.
A client service mindset, attention to detail and desire to achieve a high level of productivity
Experience using various computer systems, including Microsoft suite, ServiceNow, etc.
Ability to multi-task in a fast-paced environment with competing demands
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
Ability to contribute to positive work environment, effectively collaborate and promote teamwork

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Apply Now

Refine Your Search

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