Top 9 General Dynamics Jobs in Mcloud, OK

Help Desk Technician
General Dynamics Information Technology —Oklahoma City, OK
- $19.12 - $25.88 an hour
- Weekends as needed
- High school diploma or GED
- Travel
- In-person
- Paid holidays
- 401(k) matching
4d
Engineering Manager
General Dynamics Information Technology —Oklahoma City, OK
- $119,000 - $161,000 a year
- Engineering
- Travel
- IT
- Paid time off
- 401(k) matching
Telecommunications Analyst
General Dynamics Information Technology —Oklahoma City, OK
- $72,250 - $97,750 a year
- Mid-level
- 3 years
- Travel
- Paid holidays
- 401(k) matching
4d
Network Operations Center (NOC) Network Monitoring Lead
General Dynamics Information Technology —Oklahoma City, OK
- $91,800 - $124,200 a year
- 5 years
- Travel
- Scripting
- Paid time off
- 401(k) matching
4d

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Help Desk Technician

General Dynamics Information Technology -
Oklahoma City, OK

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Job Details

$19.12 - $25.88 an hour
4 days ago

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

High school diploma or GED
Video conferences (communication methods)

Full Job Description

Clearance Level

None

REQ#: RQ223813

Public Trust: NACI (T1)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Help Desk Technician I

Transform technology into opportunity as a Help Desk Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician I joining our team to:

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
Capable of using a computer system to track questions and answers, as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
Assist with audio visual system deployments including hardware and software configuration
Conducts sound, visual, and performance quality checks on AV equipment
Assist in operating sound and visual equipment during live events
Performs maintenance actions including inspections, service contracts, and upgrades
Monitors VTC equipment and system performance to ensure satisfactory operation
Troubleshoots hardware, software, infrastructure and Enterprise problems
Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
Provides technical assistance and training to users
Participates in special projects as required
May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.

Position Requirements

1+ years of related customer support, call center or help desk experience.
Provide weekend and holidays coverage as needed.
Requires a High School Diploma or GED. Associates Degree preferred.
ITIL Foundation Certified (Preferred).
HDI CSR Certified (Preferred).
Must be able to obtain/retain an FAA PIV badge (Mandatory).

FAVES Citizenship Requirements - 3.14-3 Foreign Nationals as Contractor Employees (April 2008)

Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status.
Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8:
Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9;
A risk or sensitivity level designation can be made for the position; and
The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position.

HOW A HELP DESK TECHNICIAN I WILL MAKE AN IMPACT

Provides technical support and troubleshooting to voice and AV systems, hardware, and software.

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

1 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely hourly rate for this position is between $19.12 - $25.88. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Refine Your Search

General Dynamics jobs in Mcloud, OK

Help Desk Technician

Engineering Manager

Telecommunications Analyst

Network Operations Center (NOC) Network Monitoring Lead