In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
40
Department:
IT Inpatient & Ambulatory Services
Overview of Position:
Provides training for designated area(s), including end-user training, training materials and curriculum development, documentation and tracking
ESSENTIAL DUTIES
1. Provides training from the beginning of the project.
2. Develops, supports and maintains training curriculum and materials.
3. Builds training environments for designated module(s).
4. Participates in build for designated module(s)
5. Responsible for detailed curriculum content (script)
6. Conducts training for specific areas.
7. Conducts general overviews of the system in front of various levels of the organization.
8. Participates in workflow validation sessions as well as build for designated module(s).
9. Coordinates and modifies appropriate level of training for each user.
10. Trains super-users.
11. Assists with scenario-based training.
12. Follows and monitors project training plan.
13. Conduct Epic demonstrations during pilots, dress rehearsals.
14. Develops tip sheets for go live.
15. Attend status meetings conducted by Team Lead and Project Manager.
16. Complete project tasks within timeline as assigned by Project Manager and/or Team Lead.
17. Ensure deliverables are approved by the appropriate users and are completed in accordance with the plan.
18. Work with Project Manager and/or Team Lead to establish and enforce work assignments.
19. Escalates issues immediately to Training Manager and/or Team Lead that cannot be resolved by the assigned work group.
20. Assist Team Lead in training individuals.
21. Assist Training Manager with training plan for designated area(s).
22. Required to perform end-user training.
QUALIFICATIONS
1. Associates degree in computer science, management, education related curriculum, or related discipline, or equivalent experience in one of the above is required.
2. Epic experience is preferred
3. Appropriate certification(s) will be obtained in appropriate timeframes.
4. Experience with technology and/or healthcare.
5. Ability to work in a Matrix reporting relationship
6. Strong organizational skills.
7. Ability to deal with a number of tasks simultaneously, with strong attention to detail.
8. Excellent listening, verbal and written communication skills.
9. Experience will presentation software tools and multi-media training modalities.
10. Able to present in front of large groups.
11. Comfortable interacting with various levels of leadership.
12. Knowledge of basic workstation functionality and ability to troubleshoot basic workstation issues.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
- Performs work in a manner that is quality focused.
- Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
- Results oriented and focused on achievement of objectives.
- Acknowledges and responds to the diversity of people and the situation.
- Encourages peers (others) to be owners of change.
- Always makes the effort to anticipate and exceed customer needs and expectations.
- Possesses the ability to engage others with patience and understanding.
- Acts in a manner that creates positive first and lasting impressions.
- Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
- Introduces self and role…connects with everyone.
- Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
- Asks for and anticipates needs and concerns of others.
- Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
- Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
- Responds to requests in an appropriate and timely manner.
- Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
- Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
- Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
- Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
- Demonstrates Slips/Trips and Falls Awareness.
- Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Input and review data through a personal computer (PC)
2. Read, write and utilize manual and computerized systems and documentation
3. Collect data, interpret findings, set priorities and carry out established plans.
4. Regularly lift and/or move 25 lbs.
5. Occasionally climb, balance, stoop, kneel, crouch or crawl.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
