Top 28 Genesis10 Jobs

Customer Service Representative - Onsite
Genesis10 —Columbus, OH
- $19 an hour
- Multiple hires
- 7 years
- Computer literacy
- Office
- Commuter assistance
- Health savings account
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11d
Mechatronics & Robotics Technician (MRT) - Oak Creek, WI
Genesis10 —Oak Creek, WI
- $28.30 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Computer networking
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4d

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Customer Service Representative - Onsite
Genesis10 —Columbus, OH
Perform data entry, administrative support, and clerical duties. Interact with customers via telephone, email, or online chat to provide support and information…
$19 an hour
Quick Apply
11d

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Customer Service Representative - Onsite

Genesis10 -
Columbus, OH

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Job Details

Temp-to-hire
$19 an hour
11 days ago

Benefits

Commuter assistance
Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance
Paid sick time

Qualifications

Computer operation
Customer communication
Smartphone (troubleshooting support)
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Genesis10 is currently seeking a Customer Service Representative for a contract to hire, on-site position with a Leading Technology Services Provider located in Columbus, OH. There are 6 openings for this role.

Compensation: $19.00 per hour, W2

Position Overview:
The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints. This role focuses on assisting callers with questions regarding their mobile devices, including troubleshooting the device and its setup and provisioning, often coordinating with service providers and technicians.

Shift Options:

Two positions are for 8:00 AM - 6:30 PM (4x10 shifts), with one having Wednesday off and the other Thursday off
Four positions are for either 9:30 AM - 8:00 PM (4x10 shifts) or 11:30 AM - 8:00 PM (5x8 shifts) to cover evenings
Any 9:30 AM - 8:00 PM shifts will require working on Fridays and will have a different weekday off

Key Responsibilities:

Interact with customers via telephone, email, or online chat to provide support and information on products or services
Collect and enter orders for new or additional products or services
Assist callers with any questions regarding their mobile devices
Troubleshoot devices and their setup/provisioning, coordinating with service providers and technicians
Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff
Coordinate the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations
Act as an intermediary to prevent "up-selling " by service providers
Ensure that appropriate actions are taken to resolve customer's problems and concerns
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Perform data entry, administrative support, and clerical duties
Perform other related duties as assigned

Primary Requirements:

High school diploma or equivalent
Six (6) months or more experience with Customer Service
Basic computer/smartphone skills
Experience working with wireless devices
Good written and verbal communication skills
Must be able to pass a security clearance, if necessary

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#INDGEN10

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