JOB OVERVIEW:
This role owns end-to-end process performance and strategy for the Record-to-Report (R2R tower, from global process design and standardization through to BPO vendor governance and business stakeholder accountability. The R2R GPL is the single point of accountability for service outcomes, process excellence, and continuous value creation across all geographies – covering accounting close, reconciliations, controls execution, and other R2R activities, as well as the transactional layer of tax, treasury, and FP&A.
Reports to the VP, Global Business Services and owns the end-to-end operational performance for the R2R tower within GBS.
KEY RESPONSIBILITIES:
- Serve as the primary business-facing partner for assigned functional leaders (CFO, CAO, BU Presidents and finance leaders), owning a formal service cadence that translates business priorities into R2R delivery commitments.
- Own escalation accountability for R2R service gaps — ensuring close process failures, reconciliation issues, control deficiencies, and accounting exceptions are surfaced, owned, and resolved without the business having to chase.
- Govern the BPO vendor relationship for the R2R tower, including SLA enforcement, performance reviews, and commercial discipline across accounting close, reconciliations, and all R2R activities
- Lead daily and weekly operating cadence to manage close calendar execution, reconciliation volumes, capacity, throughput, and backlog
- Own SLA and KPI performance across R2R including close timeliness, reconciliation accuracy, journal entry error rates, and control deficiency metrics
- Forecast demand trends and align vendor staffing and capacity plans accordingly
- Ensure execution and documentation of process controls and audit requirements
- Maintain exception management framework aligned to policy and governance standards
- Build and prioritize continuous improvement pipeline including automation and simplification
- Partner with Process Excellence and Digital teams to deliver measurable productivity gains across R2R
SPECIFIC KNOWLEDGE & SKILLS:
- Acts as the voice of the business inside GBS — owning the R2R service relationship with BU leaders and ensuring delivery is always aligned to business outcomes, not just operational metric
- Proven track record of earning the trust of business unit CFOs and functional leaders by consistently prioritizing their operational needs within the R2R delivery model.
- Strong operational leadership with deep understanding of R2R processes – including accounting close, GL reconciliations, cost allocations, FX revaluation, fixed assets, intercompany, and controls execution
- Expertise in R2R KPI management, root cause analysis, and structured escalation frameworks
- Experience managing outsourced or hybrid retained-vendor delivery models
- Capacity planning and workforce optimization capability
- Experience managing outsourced service providers and SLA-based environments
- Demonstrated experience leading or partnering on automation, AI-enabled workflow, or intelligent process redesign initiatives within a GBS or shared services environment
- Demonstrated track record of driving year-on-year productivity improvement
- High attention to detail with strong financial and commercial acumen
- Cross-functional coordination across functional groups and vendor teams
- Exceptional analytical, organizational, and resource-planning abilities
- Demonstrated initiative, autonomy, and creativity in problem-solving.
- Proven ability to manage multiple tasks and prioritize & execute effectively.
- Forward-thinking and innovative in addressing complex issues.
- Excellent oral and written communication skills for effective collaboration
- Strong interpersonal skills, fostering collaborative teamwork across disciplines.
- Strong planning discipline with excellent conceptual and organizational skills
GENERAL SKILLS & COMPETENCIES:
- Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance; good conceptual skills
- Outstanding verbal and written communication skills and ability to resolve disputes effectively and efficiently
- Outstanding presentation and public speaking skills
- Mastery independent decision making, analysis and problem-solving skills
- Understand, interpret and act on financial information and external trends that contribute to business profitability
- Plan, manage and create strategy around complex projects; understand available resources, develop timeline, budget and assign areas of responsibility
- Lead teams to achieve company goals and solve complex business issues in creative and effective ways
- Mastery planning and organizational skills and techniques
- Communicate effectively with senior management and key stakeholders
- Excellent negotiating skills and ability to effectively manage strategic alliances, joint ventures and outsourced relationships
- Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
- Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures
- Lead and develop virtual teams
- Mastery in multiple technical and business skills
- Excellent strategic planning skills
MINIMUM WORK EXPERIENCE:
Typically, 12 or more years of professional experience of increasing responsibility and complexity in process operations or IT service delivery leadership roles; 7 or more years of management experience.
PREFERRED EDUCATION:
Typically, a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 20%. Office environment. No special physical demands required.
The posted range for this position is $184,000 - $263,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
This position is eligible for a bonus n ot reflected in the posted range.
Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO [ or sick leave if applicable ], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is www.henryschein.com . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
