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Consumer Testing Coordinator

Confidential -
Schaumburg, IL

Quick Apply

Job Details

Full-time
$16 - $18 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Life insurance

Qualifications

Data collection

Full Job Description

CRG Global Inc. | Test America – Woodfield Mall | Full-Time & Part-Time

About CRG Global Inc.

CRG Global Inc. is a leading consumer research and testing organization. Our mission is to provide companies with the quantitative and qualitative data they need to make informed strategic decisions, develop new products, and understand consumer preferences. Join us in shaping the future of product development!

About the Role

We are seeking a motivated Consumer Testing Coordinator to join our team at our Test America – CRG Global Inc. location in the Woodfield Mall. In this hands-on role, you will coordinate consumer research studies by recruiting participants, managing scheduling, collecting data, and ensuring every respondent has a positive, professional experience.

You'll play a vital role in the success of every study conducted at our location — and no prior research experience is required. We provide structured training and clear procedures from day one.

Hours of Operation: Monday–Saturday, 10:30 AM – 7:00 PM. Days off are scheduled based on full/part-time status and office needs. Flexible availability, including evenings and weekends, may be required.

What You'll Do

Recruit mall patrons and reach out to potential participants via phone, text, email, social media, and respondent databases
Screen individuals for study eligibility and clearly explain study purposes
Schedule, confirm, and manage participant appointments
Greet and assist participants upon arrival, ensuring a welcoming and professional experience
Build rapport and trust to create a positive respondent experience
Follow study protocols, SOPs, and compliance requirements precisely
Accurately document participant interactions, outreach activity, and confirmations
Assist with study preparation, room setup, and pre-study readiness checks
Meet recruitment goals and deadlines across various projects
Flag any questionnaire issues, scheduling changes, or variances to leadership promptly
Maintain data accuracy and strict confidentiality at all times

This Role Is a Great Fit For Candidates With Experience In:

Customer Service or Sales
Retail Supervision or Assistant Management
Front Desk, Reception, or Office Coordination
Recruiting or Talent Coordination
Appointment Scheduling
Call Center or Outreach Roles
Hospitality, Event Support, or Guest Services

No prior research experience required — training is provided.

What We're Looking For

Naturally outgoing, friendly, and easy to talk to
Strong verbal, written, and interpersonal communication skills
Organized, detail-oriented, and able to follow structured procedures
Proficient with computers and technology, including Microsoft Office Suite (Word, Excel, Outlook, Teams, OneDrive), scheduling tools, and messaging platforms
Reliable, professional, and customer-focused
Able to handle rejection gracefully and stay motivated toward goals
Effective listener with solid data entry skills and attention to detail
Ability to perform basic math calculations

Why Join Us

Hands-on role supporting real-world consumer research
Structured onboarding, training, and clear SOPs
Opportunity to grow into supervisory or management roles
Fast-paced, engaging, people-focused work environment

If you are passionate about people and want to contribute to impactful market research, we invite you to apply today!

Job Types: Full-Time, Part-Time

Pay: $16.00 - $18.00 per hour

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Vision insurance

Work Location: In person

Quick Apply

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