It’s an exciting time to be at Hanscom Federal Credit Union!
As a member of our Learning & Development Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.
Who we are – Hanscom Federal Credit Union
- Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
- Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
- Teamwork – we are in this together and we all benefit from our success.
- Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
- Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.
What we offer
$91,993.80/annual to $114,992.25/annual
Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.
- A full-time, permanent position that will reward you through an annual bonus program.
- Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
- A flexible hybrid work schedule environment.
- We are committed to fostering career growth and development – when you join our organization it’s not just a job.
- We look to develop your skills aligned to our business needs and help you progress in your career.
Who you are – AVP, Learning & Development
You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What you'll do
Build & Scale High-Impact Learning Programs
- Design and execute a practical, business-aligned learning strategy
- Own key programs such as onboarding, manager enablement, and skill development initiatives
- Create scalable, repeatable solutions (playbooks, toolkits, frameworks) that work across teams and regions
- Convert live training into on-demand and LMS-based experiences
Be a Hands-On Content Creator
- Develop engaging learning materials including presentations, facilitator guides, and e-learning content
- Personally build core training assets—not just oversee development
- Facilitate sessions for managers and employees
- Continuously improve and adapt content for relevance and impact
Enable Managers to Lead & Coach Effectively
- Design leadership development programs focused on coaching, feedback, and performance
- Equip managers with practical tools to identify performance gaps and coach their teams
- Build manager toolkits, reinforcement plans, and team-based learning activities
- Apply structured coaching frameworks (e.g., SBI, ACE)
Drive Learning Technology & Data Insights
- Manage and optimize the Learning Management System (LMS)
- Build learning pathways, track participation, and report on outcomes
- Use data to measure impact and continuously improve programs
Strengthen Talent & Organizational Effectiveness
- Support talent processes including performance management, talent reviews, and career development
- Apply organizational effectiveness principles to improve team performance
- Partner with HR and business leaders to align development with business needs
Lead Engagement & Communication Efforts
- Manage the employee engagement survey process and drive actionable insights
- Partner with leaders to develop and track action plans
- Create clear, engaging communications to promote learning and talent initiatives
Own Program Execution
- Manage multiple projects simultaneously with strong attention to detail
- Drive timelines, deliverables, and iteration cycles
- Build efficient, scalable processes that support long-term success
What You Bring
- 5–8+ years of experience in Learning & Development, Talent Development, or Organizational Effectiveness
- Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, or Psychology
- Proven ability to design and deliver programs end-to-end
- Strong hands-on content development experience
- Experience working with or managing an LMS
- Ability to balance strategy and execution in a fast-paced environment
- Strong communication and stakeholder management skills
- Highly organized, detail-oriented, and results-driven
What Sets You Apart
- You don’t just design programs—you build and deliver them yourself
- You think in scalable solutions, not one-off training
- You’re passionate about developing managers into effective leaders
- You bring a data-driven mindset to measuring impact and improving outcomes
- You thrive in a builder role, where you can create, test, and refine
PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
** Must be authorized to work in the US **
Required
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5 - 8 years: experience in Learning & Development, Talent Development, or Organizational Effectiveness
Required
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Bachelors or better in Human Resource Administration or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
