The key player on the Guesthop team is the Listing Manager, who works directly with our host clients in a given territory. The LM’s objective is to maximize revenues (occupancy, pricing) for the listing, within the parameters of the host’s availability, and ensure successful operations including booking guests, checking them in, and ensuring the property is cleaned and ready for the next guest’s arrival. LM’s are (or become!) experts at using home sharing platforms, ensuring listings are optimized, while also keeping hosts happy and informed. They have an eye for detail – how a property looks, how it is represented online, whether there are adequate supplies, or repairs needed etc – but also have excellent customer service and communications skills. They are comfortable using software systems like property management and scheduling software systems and understand the responsibility (and independence) that comes from having a portfolio of properties they are responsible for.
The LM role is initially a 1099 position, offering a great flexibility in hours and remote work, though we seek candidates who can commit a minimum of 30 hours a week. LM’s should also live in or near the assigned territory (San Francisco for the SF position, Oakland/Berkeley area for the Oakland position). They will need to be able to get around town easily (owning a car is necessary). The starting pay is $30 per hour. There is a significant opportunity to earn considerably more through bonuses and accelerators based on revenue and occupancy optimization, as well as other things (such as referral fees for procuring new listings).
Responsibilities and Duties
- Onboard new properties
- Create and optimize listings on Airbnb, and other listing platforms
- Develop cleaning checklist and ensure scheduling of cleanings/turnovers
- Supply properties and ensure minimum levels of amenities
- Ensure optimal booking rates and price points for properties
- Answer prospective guest inquiries
- Arrange for guest check-ins (if necessary)
- Communicate proactively with hosts and handle relations
- Monthly visits of assigned listings
- Coordinate repairs with service providers
- Use our property management and other software tools to effectively manage assigned properties
- Produce reports in document and spreadsheet format summarizing revenues, occupancy rates, and other metrics
- Once a month work a Saturday and Sunday shift
Qualifications and Skills
- A minimum of 3 years of professional work experience is required; college degree or equivalent work experience preferred
- Experience in the real estate or home-sharing market preferred, or in a relevant field such as hospitality or property management
- Experience with Airbnb (as a guest and/or host) preferred
- Organized with an eye for detail
- Customer service ethos: you enjoy helping people achieve satisfaction
- Ability to respond quickly to guest needs as they arise
- Facility with Google office applications (Docs, Sheets) and demonstrated skills in online software products; capability with mobile phone apps
To Apply
Please send an email titled “Listing Manager” with your resume to [email protected]
About Us
Guesthop is the Bay Area’s leading short-term rental property management company, helping our host clients share their homes through platforms like Airbnb, HomeAway, and VRBO. As a pioneer in the home-sharing industry, we’ve helped a multitude of hosts maximize revenue and minimize hassle while providing outstanding travel experiences for guests.
