Top 67 Homestreet Bank Jobs

Care Center Representative
Mechanics Bank —Irvine, CA
- $20.00 - $31.83 an hour
- Full-time
- Spanish
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
Operations Manager
Mechanics Bank —Irvine, CA
- $81,000 - $100,000 a year
- Full-time
- 5 years
- Office
- Residential
- Free parking
- Commuter assistance
Branch Support Specialist
Mechanics Bank —Walnut Creek, CA
- $29 - $40 an hour
- Full-time
- Data analysis skills
- Mid-level
- Office
- Free parking
- Commuter assistance
5d
Sr. Relationship Manager
Mechanics Bank —Seattle, WA
- $108,000 - $194,600 a year
- Full-time
- 7 years
- Word processing
- Basic math
- Free parking
- Commuter assistance
Business Development Officer (Outside)
Mechanics Bank —Seattle, WA
- $80,172 - $139,730 a year
- Full-time
- Up to 50% travel
- Mid-level
- Office
- Free parking
- Commuter assistance
Lending Advisor Associate
Mechanics Bank —Walnut Creek, CA
- $24.80 - $42.15 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Free parking
- Commuter assistance
7d
Customer Service Representative III
Mechanics Bank —Seattle, WA
- $20.00 - $31.83 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Customer Service Representative II
Mechanics Bank —‘Aiea, HI
- $20 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Customer Service Representative
Mechanics Bank —San Francisco, CA
- $20 - $25 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
7d
Sr. Lending Advisor
Mechanics Bank —Napa, CA
- $16.90 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Commuter assistance
Customer Service Representative I
Mechanics Bank —Pasadena, CA
- $20 - $25 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Free parking
- Commuter assistance
Senior Portfolio Manager
Mechanics Bank —Palo Alto, CA
- $165,000 - $220,000 a year
- Full-time
- 7 years
- Writing skills
- Research
- Free parking
- Commuter assistance
Sr. Auditor
Mechanics Bank —Walnut Creek, CA
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Writing skills
- Free parking
- Commuter assistance
Customer Service Representative II (Part-time - 25 hours/week)
Mechanics Bank —Bainbridge Island, WA
- $20.00 - $25.19 an hour
- Part-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Customer Service Supervisor, Retail
Mechanics Bank —Harbor City, CA
- $24.80 - $42.15 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Free parking
- Commuter assistance
Operations Specialist
Mechanics Bank —Corona, CA
- $24 - $28 an hour
- Full-time
- Word processing
- Office
- Residential
- Free parking
- Commuter assistance
2h
Customer Service Representative II (25 hours per week)
Mechanics Bank —Lynnwood, WA
- $20.00 - $27.71 an hour
- Part-time
- Word processing
- Mid-level
- Office
- Free parking
- Commuter assistance
Trust and Estate Services Business Development Officer
Mechanics Bank —Palo Alto, CA
- $130,000 - $180,000 a year
- Full-time
- Office
- Residential
- Finance
- Free parking
- Commuter assistance
Branch Manager Retail Bank
Mechanics Bank —Burbank, CA
- $72,000 - $115,000 a year
- Full-time
- Office
- Residential
- 3 years
- Free parking
- Commuter assistance
8h
Branch Manager
Mechanics Bank —Downey, CA
- $72,000 - $115,000 a year
- Full-time
- Office
- Residential
- 3 years
- Free parking
- Commuter assistance

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Care Center Representative

Mechanics Bank -
Irvine, CA

Apply Now

Job Details

Full-time
$20.00 - $31.83 an hour

Benefits

Free parking
Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one
Loan assistance
Life insurance
Paid sick time

Qualifications

High school diploma or GED
Typing

Full Job Description

Mechanics Bank is currently searching for a full time Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role is on-site at one of three offices: Roseville, CA; Irvine, CA; or Federal Way, WA.

Responsible for servicing the financial needs of clients through all Customer Care communications channels, web chat and phone, while actively contributing to the achievement of the department referral and service goals. Provide outstanding customer experiences by consistently providing premier customer service and professional resolution of problems/issues. Handle a variety of customer service and referral calls and chat interactions in a prompt and courteous manner to meet and exceed established goals.

What you will do:

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services.
May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments.
Utilize chat library and other tools to communicate with customers in accordance with the bank compliance and other processes.
Provide telephone support for customers requiring assistance with both traditional and electronic banking products. Use effective and professional telephone skills in receiving and responding to all types of customer telephone inquiries, providing information on bank products, policies, procedures and programs.
Maintain a solid understanding of the products and services being offered. Use judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact.
Collect information about service problems or customer complaints and escalates customer disputes to the appropriate manager for resolution if necessary. Complete research and resolves documentation errors or discrepancies.
Forward more complex problems to management, as required.

Who you are:

High School diploma or equivalent required.
Bilingual (Spanish) candidates preferred but not required.
Additional experience may be considered in lieu of degree.
Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution preferred.
Minimum typing speed of 50 wpm.
Possess excellent human relations and communications skills.
Possess friendly demeanor, can-do attitude, and willingness to help at all times. Use questioning and listening skills that support effective telephone communication. Identify and use voice skills to enhance telephone presentation.
Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call.
Able to cope with pressure resulting from meeting required productivity levels and deadlines. Able to protect and maintain confidential information.
Professional in appearance and in verbal communication.
Demonstrate teamwork in facilitating workflow.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
The noise level in the work environment is usually moderate.

#LI-ML1

Pay Range: $20.00 - $31.83 hourly

AIP/Bonus: up to 5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.

Apply Now

Refine Your Search

Homestreet Bank jobs

Care Center Representative

Operations Manager

Branch Support Specialist

Sr. Relationship Manager

Business Development Officer (Outside)

Lending Advisor Associate

Customer Service Representative III

Customer Service Representative II

Customer Service Representative

Sr. Lending Advisor

Customer Service Representative I

Senior Portfolio Manager

Sr. Auditor

Customer Service Representative II (Part-time - 25 hours/week)

Customer Service Supervisor, Retail

Operations Specialist

Customer Service Representative II (25 hours per week)

Trust and Estate Services Business Development Officer

Branch Manager Retail Bank

Branch Manager

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