Top 3 Horst Insurance Jobs

Personal Lines Manager
Horst Group —Lancaster, PA
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
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9d

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Personal Lines Manager

Horst Group -
Lancaster, PA

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Employee onboarding
Insurance claims inquiry response
Business development management
Customer communication
Insurance products customer support
Performance improvement leadership
Team member evaluation
Customer retention strategy
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Account development
Performance feedback (performance evaluation method)
Post-sales issue resolution
Sales team management
Managing clients in a customer support role
Cross-selling
Team development
Hiring
Professional development support
Bachelor's degree
Sales growth strategy
Decision making
Team training
Customer relationship management
Risk management
Coordinating with insurance clients
Mentoring
Sales strategy
Business planning

Full Job Description

Job Title: Personal Lines Manager

Company Overview

Horst Insurance is dedicated to providing legendary insurance services to its clients. From our team approach to providing unique services and resources, Horst Insurance has one simple goal, to become our client's trusted insurance advisor. Horst Insurance provides commercial and personal insurance services and employee group benefits to over 7,500 businesses and families in Pennsylvania, Maryland, and Delaware

Job Summary

The Personal Lines Manager leads the Personal Lines department, driving sales growth, client retention, service excellence, operational efficiency, and team development. This role oversees daily operations and works with producers, account managers, carriers, and senior leadership to support profitable growth and outstanding client service.

Key Responsibilities

Lead the Personal Lines department in achieving goals for client retention, service quality, sales support, account rounding, revenue growth, operating efficiency, and profitability.
Develop and implement sales growth initiatives and identify creative opportunities to expand the Personal Lines book of business.
Manage daily department operations, workflows, staffing needs, workloads, and service standards to ensure timely and accurate handling of new business, renewals, endorsements, cancellations, billing questions, claims support, and client inquiries.
Supervise, coach, and support Personal Lines account managers, account administrators, and related team members, including hiring, onboarding, training, performance feedback, workload management, and professional development.
Evaluate team performance, set objectives and standards, and address performance concerns in alignment with company policies and expectations.
Resolve escalated client or carrier issues and provide guidance on coverage, policy changes, billing, claims, and risk management needs.
Perform all other duties as assigned by insurance leadership.

Qualifications & Requirements

A four-year college degree or equivalent; plus, specialized training or education in insurance.
At least five years of management experience, and 10 years of insurance experience preferred. All relevant work experience will be considered.
Must hold a PA Producer License.

Skills

Leadership, coaching, mentoring, and team development
Client service, relationship management, and issue resolution
Personal lines insurance knowledge and coverage consultation
Sales growth, account rounding, cross-selling, and retention strategy
Workflow management, operational planning, and process improvement
Analytical thinking, problem solving, and sound decision-making
Professional communication with clients, carriers, producers, employees, and leadership

What We Offer

Competitive salary based on experience
Comprehensive benefits package including health insurance, dental/vision, 401(k) with match, paid time off
Supportive team environment
Hybrid work option

Quick Apply

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