Top 787 ITM Jobs | SimplyHired

Customer Care & ITM Specialist
Windsor Federal Bank —Windsor, CT
- Extended hours
- Microsoft Excel
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
3d
Virtual Banking Specialist (On-site)
Horicon Bank —Horicon, WI
- Full-time
- Hybrid work
- Computer literacy
- Office
- High school diploma or GED
- Employee stock ownership plan
Quick Apply
BankOnBuffalo, ITM Agent
CNB Financial Corporation —Clarence, NY
- $19.50 - $29.65 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Wellness program
- Paid holidays
Quick Apply
Virtual Services Representative
Advancial Federal Credit Union —Irving, TX
- $20 - $25 an hour
- Full-time
- Hybrid work
- Office
- Trade school
- 1 year
- 401(k)
- Life insurance
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Call Center Representative
FreeStar Financial Credit Union —Clinton Township, MI
- From $18 an hour
- Full-time
- Hybrid work
- 3 years
- High school diploma or GED
- Entry level
- Tuition reimbursement
- Paid time off
Quick Apply
11d
Sprinkler Inspector
Code One Fire Protection —Maryland
- $27 - $40 an hour
- Full-time
- Mid-level
- Power tools
- Hand tools
- Paid time off
- Opportunities for advancement
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3d
Account Executive – Inspections, Testing & Maintenance (ITM)
Relay Fire and Safety —Quincy, MA
- $80,000 - $120,000 a year
- Full-time
- CRM software
- Background check
- Sales
- Paid parental leave
- Paid holidays
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Service Technician - Fire Suppression
MES Life Safety —Mattoon, IL
- $41,600 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
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MDS Coordinator LVN
Las Brisas Rehabilitation and Wellness Suites —Irving, TX
- $39 - $41 an hour
- Full-time
- Skilled nursing facility
- LVN
- Mid-level
- Loan repayment program
- Disability insurance
Registered Nurse Assessment Coordinator (MDS) (RNAC)
San Gabriel Rehabilitation and Care Center —Round Rock, TX
- $83,000 - $89,000 a year
- Full-time
- RN License
- Mid-level
- Reliable transportation
- Loan repayment program
- Disability insurance
Franklin County Financial Services Officer
Ascend Federal Credit Union —Winchester, TN
- Full-time
- Microsoft Word
- Microsoft Outlook
- Office
13d
Branch Manager, Lawrence
Truity Credit Union —Lawrence, KS
- Online Application
- 5 years
- Analysis skills
- Travel
Quick Apply
Virtual Financial Concierge Bilingual
Hudson Valley Credit Union —Poughkeepsie, NY
- $20.00 - $23.90 an hour
- Full-time
- High school
- Office
- High school diploma or GED
- Paid holidays
- Loan repayment program
11d
Project Manager (Fire Alarm Systems)
Summit Fire & Security —Portland, OR
- $85,000 - $110,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Disability insurance
Fire Protection Service Tech Lead - LSS (Alarm/Extinguisher/Sprinkler)
Vallen Distribution, Inc —Geismar, LA
- Background check
- Clean driving record
- Management
- Fuel card
Quick Apply
Fire Protection Service Tech III - LSS (Alarm/Extinguishers/Sprinklers)
Vallen Distribution, Inc —Pasadena, TX
- Background check
- Clean driving record
- Ability to walk for extended periods
- Fuel card
Quick Apply
Fire Protection Service Tech Lead - LSS (Alarm/Extinguishers/Sprinklers)
Vallen Distribution, Inc —Pasadena, TX
- Background check
- Clean driving record
- Management
- Fuel card
Quick Apply
Service Technician - Suppression and Extinguisher
MES Life Safety —Montverde, FL
- $23 an hour
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
Quick Apply
Consultant Engineer — Boiler & Machinery (B&M)
FM —Woodland Hills, CA
- $75,000 - $119,000 a year
- Full-time
- Engineering
- Mid-level
- Office
- Disability insurance
- Health insurance
Security Field Service Technician
Digital Provisions —Melville, NY
- $50 an hour
- Overtime
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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Customer Care & ITM Specialist

Windsor Federal Bank -
Windsor, CT

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Job Details

3 days ago

Benefits

Profit sharing
Paid holidays
401(k)
Paid time off
Paid sick time

Qualifications

Financial sales
Computer literacy
Regulatory compliance
High school diploma or GED
Financial product expertise
Productivity software
Video conferences (communication methods)
Client interaction via phone calls

Full Job Description

POSITION SUMMARY:

Under the direction of the Customer Care Solutions Manager, the Customer Care & ITM Specialist plays an integral role in delivering exceptional customer experience across multiple service channels. This position engages with current and prospective customers via telephone, online, and Interactive Teller Machines (ITMs), assisting with banking inquiries, transactions, issue resolution, and relationship building. The role requires strong interpersonal and sales skills, a thorough knowledge of the Banks products and services, and the ability to provide tailored, accurate, and professional service in every interaction. Flexibility to work extended hours and Saturdays is required.

ESSENTIAL FUNCTIONS:

Proactively engages with customers and non-customers across telephone, digital, email, and ITM channels to identify financial needs, provide tailored solutions, and recommend appropriate products and services.
Processes routine and allowable financial transactions, including deposits, withdrawals, loan payments, check cashing, balance transfers, stop payments, and account maintenance, in accordance with Bank policy and procedural guidelines.
Identifies potential fraud indicators, escalates suspicious activity in accordance with Bank procedures, and supports documentation required for investigation and resolution.
Provides high-quality customer experience by communicating professionally, de-escalating concerns, applying sound judgment, and escalating issues to management or other departments when appropriate.
Ensures adherence to regulatory requirements including, but not limited to, BSA/AML, CIP, OFAC, Reg E, and Reg CC as applicable to customer interactions and transaction processing.
Provides live video-based service via ITMs, performing transactions and delivering branch-like experience while promoting customer adoption of self-service and assisted-service channels.
Assists customers and internal partners with digital banking, electronic delivery systems, and ITM services by providing guidance, troubleshooting support, and subject matter expertise on available technology and process improvements.
Meets or exceeds established sales, referral, and service performance goals as defined by management.
Tracks and maintains reports related to customer interactions, product usage, and campaign activity, and collaborates with team members and supervisors to support service quality, sales efforts, and continuous improvement.
Maintains cross-training in Customer Care Center procedures and delivery channels and complies with all Bank policies, procedures, operational standards, and applicable federal and state regulations, including BSA, deposit, and lending requirements.
Takes full ownership of customer issues from initial contact through resolution, appropriately escalating when necessary and ensuring timely follow-up and communication.
Performs other related duties as required.

REQUIRED EDUCATION / EXPERIENCE / SKILLS:

High school diploma or equivalent is required, along with a minimum of one (1) to three (3) years of banking experience. Call center, customer contact center, retail banking, or teller/platform experience is preferred.
Strong customer service, sales, verbal, written, and organizational skills, with the ability to communicate professionally and effectively across multiple channels.
Demonstrates critical thinking, sound judgment, and decision-making skills, with the ability to interpret information, identify task requirements, monitor progress, and solve problems efficiently.
Strong numerical aptitude, attention to detail, and the ability to assist customers accurately through telephone, digital, and ITM processes.
Working knowledge of financial institution policies, procedures, products, services, and applicable federal and state laws and regulations is required.
Computer proficiency is required, including Microsoft Office applications such as Word and Excel, and familiarity with teller, platform, or other core banking systems is preferred.
Ability to work effectively in a high-volume environment, quickly learn and adapt to changing systems, applications, policies, and procedures, and transition between duties without loss of efficiency or composure.
Must be highly organized and able to prioritize multiple responsibilities, meet deadlines, work independently and collaboratively, and maintain professional relationships that support teamwork and conflict resolution.
Must maintain a professional appearance while communicating through on-screen technology.
Ability to receive guidance and supervision, follow work rules and procedures, meet punctuality and attendance standards, and complete compliance and job-related training required by the Bank.

Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including PTO, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.

For consideration, qualified applicants may email a cover letter and resume to: [email protected].

Windsor Federal Bank 270 Broad Street Windsor, CT 06095

An Equal Opportunity Employer

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