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Senior Customer Service Representative - Payment Services
Mphasis Digital Risk —Tampa, FL
- $25 - $27 an hour
- Full-time
- 5 years
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Mortgage Compliance Analyst (Remote)
Mphasis Limited —Remote
- $22 - $25 an hour
- Overtime
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
Quick Apply
21h
Senior Payment Analyst - ACH Processing
Mphasis Limited —Hicksville, NY
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Senior FX Ops Payment Analyst
Mphasis Limited —Hicksville, NY
- $25 - $30 an hour
- Overtime
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - Check Processing
Mphasis Limited —Hicksville, NY
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Senior FX Ops Payment Analyst
Mphasis Limited —Troy, MI
- $28 - $32 an hour
- Overtime
- Mid-level
- Office
- Finance
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - Wire Operation
Mphasis Limited —Hicksville, NY
- $25 - $30 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Migration Specialist (Banking Domain)
Mphasis —Plano, TX
- Email
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Senior Payment Analyst - ACH Processing
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
Senior Payment Analyst - Wire Operation
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Underwriter (Boca Hybrid)
Mphasis Limited —Boca Raton, FL
- Up to $40 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Payment Analyst - Check Processing
Mphasis Limited —Troy, MI
- $25 - $30 an hour
- Overtime
- Research
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Underwriter (Maitland Hybrid)
Mphasis Limited —Maitland, FL
- Up to $40 an hour
- Full-time
- Hybrid work
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Vendor Supply Management Team Lead
Mphasis —San Antonio, TX
- Up to $49,920 a year
- Full-time
- Google Workspace
- Office
- Finance
Quick Apply
Call Center- Workforce Manager
Mphasis —San Antonio, TX
- $43,200 - $46,080 a year
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Service Desk Supervisor
Mphasis —San Antonio, TX
- $49,920 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Contract Management Analyst
Mphasis —San Antonio, TX
- $18.50 an hour
- Full-time
- Google Workspace
- Military
- Mid-level
Quick Apply
7d
Mortgage Loan Processor (Hybrid)
Mphasis Digital Risk —Boca Raton, FL
- $28 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Mortgage Loan Processor (Hybrid)
Mphasis Digital Risk —Maitland, FL
- $28 - $30 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- 5 years
Quick Apply
Call Center Client Migration Team Lead (in-office)
Mphasis Limited —Fort Worth, TX
- Up to $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
2d

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Senior Customer Service Representative - Payment Services

Mphasis Digital Risk -
Tampa, FL

Quick Apply

Job Details

Full-time
$25 - $27 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Referral program

Qualifications

Customer communication
Interpersonal skills
Attention to detail
Problem-solving
Customer support for financial loans
Help desk

Full Job Description

**Role is 100% in-office**

Who are we looking for?

Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. Analyst will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closure

Experience: 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth client.

Work schedule will start between the hours of 7:00AM-8:00AM CST. Start times are based on business needs, and we’re looking for candidates who can be flexible.

Functional Skills:

Play the role of a Relationship Specialist
High-touch relationship management
Create client conversation scripts, criteria and supplemental materials
Perform client outreach (calls, email, meetings), coordination, and associated reporting and tracking
Perform migration data entry for manual conversions including client entitlement set up and support
Interact with Bank and clients to facilitate collection of documentation.
Provide Level 1 triage and help desk coordination and post conversion support.
Track surge support weekly and forecast monthly to help you determine ongoing surge support needs
Provide information for client training team to create materials.
Effectively utilize resources and make decisions based on sound business judgement

Technical / Non-Technical Skills:

Thorough knowledge and understanding of Banking and Financial Industry
Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills
Demonstrate ability to simplify and communicate complex technical procedures
Hands on approach mindset.
Provide White Glove Service
Strong English Speaking skills.
Need strong analytical skills and ability to think laterally
Attention to detail and proactive
Strong communication and interpersonal skills (Written and Verbal)
Effectively collaborates and communicates with to ensure client satisfaction
Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.
Having any experience in migration activities will be preferred.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Please provide best email address to reach you at.
By submitting your application, you understand that regular shift starts at 8:00 AM EST (may require to come in an hour early or an hour later based on business needs and regional workload).

Work Location: In person

Quick Apply

Refine Your Search

mphasis jobs

Senior Customer Service Representative - Payment Services

Mortgage Compliance Analyst (Remote)

Senior Payment Analyst - ACH Processing

Senior FX Ops Payment Analyst

Senior Payment Analyst - Check Processing

Senior FX Ops Payment Analyst

Senior Payment Analyst - Wire Operation

Migration Specialist (Banking Domain)

Senior Payment Analyst - ACH Processing

Senior Payment Analyst - Wire Operation

Underwriter (Boca Hybrid)

Senior Payment Analyst - Check Processing

Underwriter (Maitland Hybrid)

Vendor Supply Management Team Lead

Call Center- Workforce Manager

Service Desk Supervisor

Contract Management Analyst

Mortgage Loan Processor (Hybrid)

Mortgage Loan Processor (Hybrid)

Call Center Client Migration Team Lead (in-office)

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