Top 18 Infinera Jobs | SimplyHired

Optical Customer Success Engineer
NOKIA —United States
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
Equip Maintenance Technician
NOKIA —United States
- Full-time
- 5 years
- No experience needed
- Mid-level
Staff MOCVD Development Engineer
NOKIA —United States
- Full-time
- Mid-level
- Doctor of Philosophy
- Electrical Engineering
PIC Design and modulator Development
NOKIA —United States
- Full-time
- Analysis skills
- Doctor of Philosophy
- Senior level
High Speed Mixed Signal Circuit Design Engineer
NOKIA —United States
- Full-time
- Remote
- 8 years
- Analysis skills
- Senior level
- AD&D insurance
- Employee stock purchase plan
Optical Systems Architect
NOKIA —United States
- Full-time
- 8 years
- Doctor of Philosophy
- Product management
Senior Analog EDA/CAD ASIC Engineer
NOKIA —United States
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
Staff Custom Analog Layout Engineer
NOKIA —United States
- Full-time
- Bachelor of Science
- Analysis skills
- Bachelor's degree
- COVID-19 protective measures
- AD&D insurance
Staff Engineer - ASIC Verification
NOKIA —United States
- Full-time
- Computer Science
- Master's degree
- 8 years
Semiconductor Mfg Technician
NOKIA —United States
- Full-time
- Mid-level
- 3 years
- Analysis skills
Senior High-Speed Analog IC Design RD Engineer
NOKIA —United States
- Full-time
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
R&D HW Optical Components Program Manager
NOKIA —United States
- Full-time
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
Principal ASIC verification Engineer
NOKIA —United States
- Full-time
- 8 years
- Doctor of Philosophy
- Senior level
- AD&D insurance
- Employee stock purchase plan
Staff PIC Test Development Engineer
NOKIA —United States
- Full-time
- 3 years
- Master's degree
- SQL
Principal High Speed Mixed Signal Circuit Design Engineer
NOKIA —United States
- Full-time
- Remote
- 8 years
- Analysis skills
- Doctor of Philosophy
- AD&D insurance
- Employee stock purchase plan
Manufacturing Engineer – PIC wafer fabrication
NOKIA —United States
- Full-time
- 5 years
- Bachelor of Science
- Bachelor's degree
- AD&D insurance
- Employee stock purchase plan
Staff PIC RF Test Development Engineer
NOKIA —United States
- Full-time
- 3 years
- Master's degree
- Doctor of Philosophy
- AD&D insurance
- Employee stock purchase plan

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Optical Customer Success Engineer

NOKIA -
United States

Apply Now

Job Details

Full-time

Qualifications

Post-sales product instruction
Customer communication
Client onboarding
Email customer support
Managing clients in a customer support role
Salesforce Cloud
Sales management systems proficiency
Computer networking
Customer support
CRM system proficiency
Technical support via email
Ad-hoc reporting

Full Job Description

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter experts and are an essential piece of Nokia being able to provide top-tier Technical Support services. CSEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. CSEs are responsible for quickly identifying and resolving any technical issues by working closely with our Constant Care Team. CSEs provide our customers with a dedicated, highly technical resource who the customer can rely on for all their technical support issues and needs. If you're passionate about helping customers and have a strong technical background, the CSE role might be the perfect fit for you!

Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel.
Serve as the single point of contact and liaison between customer and Infinera services and support.
Responsible for the facilitation of “White Glove” Customer Service and Support Delivery
Become the customers “Voice”, including real time capture of feedback, customer performance metrics, representing and advocating for assigned customer within Infinera.
Document and operationalize a methodical and proactive customer specific play book comprised of a customer journey map, a success and communication plan, a customer specific de-escalation process and a methodical pre-defined/scheduled engagement plan.
Identify, track, and facilitate continuous improvement for key customer metrics, eliminating risk of churn or customer dis-satisfaction.
Develop custom reporting for customer programs including services performance, product quality, overall customer health.
Drive customer growth leveraged by proven & documented positive customer outcomes.
Onboard new customer personnel ensuring a thorough understanding of the pre-defined journey, product and features, introduction of key Infinera personnel, and collaborative finalization of the play book.
Partner with engineering, PLM, and presales teams during New Product/Services Introduction to provide programmatic level support, ensuring a smooth transition to professional services and services and support. Work with pre-production teams to assist customer in early Time To Value (TTV) and optimal Product / Feature adoption.

You have:

7+ years past experience with Customer Success and support, in the networking industry and possess a strong knowledge of Long-haul, Metro, Access and Mobile technologies. Experience supporting content providers is a plus.
Ideal candidate must be self-motivated, and goal oriented with a proven track record in White Glove delivery of services and support and customer onboarding.
Experience with Salesforce CRM, including ability to create internal and customer facing reports and graphs.
The candidate must also be comfortable in the dynamic atmosphere of a technical sales organization. Must possess persuasive communication skills and be able to communicate professionally in written responses to emails, customer inquiries, and when submitting reports to the customer, both at operational and engineering levels
A B.S. level degree preferred, however candidates with demonstrable technical & customer service depth will also be considered. Professional certification in Customer Success a plus

DCN2025

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

Apply Now

Refine Your Search

Infinera jobs

Optical Customer Success Engineer

Equip Maintenance Technician

Staff MOCVD Development Engineer

PIC Design and modulator Development

High Speed Mixed Signal Circuit Design Engineer

Optical Systems Architect

Senior Analog EDA/CAD ASIC Engineer

Staff Custom Analog Layout Engineer

Staff Engineer - ASIC Verification

Semiconductor Mfg Technician

Senior High-Speed Analog IC Design RD Engineer

R&D HW Optical Components Program Manager

Principal ASIC verification Engineer

Staff PIC Test Development Engineer

Principal High Speed Mixed Signal Circuit Design Engineer

Manufacturing Engineer – PIC wafer fabrication

Staff PIC RF Test Development Engineer

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