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Helpdesk Support
Software Technology Inc —Trenton, NJ
- Contract
- Office
- Windows
- Experience equivalent to degree accepted
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Support Specialist
Bedrock Property Management —Remote
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Expert - Power Control Systems
Oxychem —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Technical Services Manager
GL Solutions —Kalispell, MT
- $84,000 - $96,000 a year
- Full-time
- Background check
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
Cisco Voice and Video Technician 2
AMERICAN SYSTEMS —Washington, DC
- $35 - $40 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Retirement plan
9d
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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IT Systems & Data Analyst
The Counseling Center of Wayne and Holmes Counties —Wooster, OH
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid holidays
- Disability insurance
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1d
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Technical Support Agent
Essintial Enterprise Solutions LLC —Camp Hill, PA
- $21 - $23 an hour
- Travel
- POS
- Senior level
Quick Apply
Senior Installation Field Engineer
MKS2 Technologies —Hot Springs, SD
- $70,000 - $80,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Lead Technical Support
Scaled Health —White Salmon, WA
- $62,000 - $85,000 a year
- 8 hour shift
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Manager IT Infrastructure
Austal USA LLC —Mobile, AL
- Full-time
- Background check
- 18 years or older
- Computer science
Quick Apply
IT Support Analyst
D-Patrick —Evansville, IN
- Monday to Friday
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
Quick Apply
Director of Information Technology
Maine Central Institute —Pittsfield, ME
- $65,000 - $85,000 a year
- Full-time
- School experience
- Google Workspace
- Maintenance
- Disability insurance
- Health insurance
Quick Apply
10d

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Helpdesk Support

Software Technology Inc -
Trenton, NJ

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Job Details

Contract

Qualifications

Customer follow-ups
Non-technical user support
Computer operation
Customer communication
On-site technical support
Incident report management
Spreadsheets
Direct client contact
Visio
Windows
Resolving technical support tickets
Productivity software
Root cause analysis
Associate's degree
Customer service problem-solving
Communication skills
Entry level
Active Directory management

Full Job Description

Role: Help Desk Support

Location: Trenton, NJ

Duration: Long-Term contract

Need only Locals

Direct Client

Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Candidate will need to work Onsite for the first few weeks for training. Schedule is: M-F 8:30 to 4:30 with eventual 2 remote days after training

Note: 35 hour work week.

Excellent Communication is Needed.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred

Engagement will be extended.

SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills

Responsibilities:

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.

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Refine Your Search

information technology jobs

Helpdesk Support

IT Help Desk Technician

EHR Helpdesk Analyst- REMOTE

IT Support Specialist

IT Expert - Power Control Systems

Technical Services Manager

Cisco Voice and Video Technician 2

Field Service Support Specialist

IT Application Manager

Customer Technical Support Advisor - Hanover Park, Bilingual Spanish

IT Systems & Data Analyst

Senior IT Support Engineer

Technical Support Agent

Senior Installation Field Engineer

Senior Cybersecurity Engineer

Lead Technical Support

IT Manager of Service & Support

Manager IT Infrastructure

IT Support Analyst

Director of Information Technology

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