Top 411626 Information Client Services Jobs

Application Support Specialist
Hospice Tools —Remote
- $54,000 - $65,000 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
4d
Technical Support Specialist
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Xantrion —Remote
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Implementation Specialist
Included Health —Remote
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Team-Based Financial Advisor - Apex Financial Group (Manitowoc)
Thrivent —Manitowoc, WI
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Banking Center Manager - Altus
MIDFIRST BANK —Altus, OK
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Managing Director, Client Services (Loan Servicing)
New Mexico Finance Authority —Santa Fe, NM
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- Full-time
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12d
Mortgage Loan Originator
Eastern Bank —Manchester, NH
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SharePoint Consultant (Top Secret Clearance Required)
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Team Sponsored Launch - North Point Financial Advisors
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- Microsoft Word
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Policy Management ERM Specialist
CONTINENTAL SERVICE GROUP LLC —Fairport, NY
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- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Mid-level
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10d
ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
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- 5 years
- Health insurance
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13d
Loan Officer
CBW Bank —Weir, KS
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- Full-time
- English
- Mid-level
- Office
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Quick Apply
7d
Universal Banker - Sitka Financial Center, Part Time 20hrs/wk
Northrim Bank —Sitka, AK
- $22 an hour
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- Hospitality
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Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
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- Opportunities for advancement
Service Consultant- Commercial Lines
BHC Insurance —Lowell, AR
- From $40,000 a year
- Full-time
- Background check
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- Paid holidays
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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
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Service Technician
Electronic Contracting Company —Kansas City, MO
- Full-time
- Microsoft Word
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- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply

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Application Support Specialist

Hospice Tools -
Remote

Quick Apply

Job Details

Full-time
$54,000 - $65,000 a year
4 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Relational databases
AI tools proficiency
SQL
Managing clients in a customer support role
Analysis skills
Bachelor's degree
Zendesk

Full Job Description

Company Overview

Hospice Tools is a fast-growing, best-in-class EMR SaaS platform known for our exceptional client service. We provide specialized electronic medical record solutions built specifically for hospice and palliative care teams.

Position Summary

We are looking for a talented and motivated Application Support Specialist to join our team. The ideal candidate is a technologically savvy "people person" who will help us continue providing a five-star experience to our clients as we scale.

In this role, you will interface directly with clients, primarily managing inbound requests via phone and email ticketing systems; while working closely with our engineering, billing experts, and customer success teams to resolve issues quickly and efficiently.

Key Responsibilities

End User Support & Troubleshooting: Serve as the primary point of contact for frontline support, customer escalations, assisting clients with help desk issues, troubleshooting technical problems, providing helpful instructions, and performing root-cause analysis.
Service Request Management: Coordinate with the engineering team to track and resolve bugs, and partner with the customer success teams to fulfill custom client configuration requests.
Product Optimization: Evaluate and analyze customer needs to enhance and work with electronic forms, features, and reports within our software suite.

Minimum Qualifications:

Experience: Proven experience in frontline support for end-users, with a strong work ethic
Communication: Exceptional written and oral communication skills. Ability to translate complex technical information for non-technical users. Ability to respond quickly, and adjust priorities seamlessly in a fast-paced environment
Soft Skills: High emotional intelligence, empathy, and a passion for helping people.
Technical Aptitude: Strong diagnostic and analytical abilities to determine how the software aligns with customer needs, and experience using AI

Preferred Qualifications:

Domain knowledge of Healthcare (preferably Hospice), EMRs, and/or medical billing
Basic knowledge of SQL or database structures
Experience with Zendesk
Bachelor’s degree from an accredited college/university, or equivalent professional experience

Pay: $54,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

Information Client Services jobs

Application Support Specialist

Technical Support Specialist

IT Dispatcher (Remote - work from home)

Implementation Specialist

Team-Based Financial Advisor - Apex Financial Group (Manitowoc)

Banking Center Manager - Altus

Technical Services Manager

Managing Director, Client Services (Loan Servicing)

Mortgage Loan Originator

Senior Infrastructure Specialist

SharePoint Consultant (Top Secret Clearance Required)

Team Sponsored Launch - North Point Financial Advisors

Policy Management ERM Specialist

ERP Enablement Lead (with WMS experience)

Loan Officer

Universal Banker - Sitka Financial Center, Part Time 20hrs/wk

Regional Project Engineer (Pittsburgh Region)

Service Consultant- Commercial Lines

IT Application Manager

Service Technician

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