Primary Responsibilities:
This position will serve as Deputy VTC Manager and provide immediate and complete backup to the VTC Manager. The
Deputy Manager overseas the VTC team and is responsible for providing tier 3 support for development and
coordination of meetings/events and video conferencing infrastructure. He/she supports strategic business relationships
of DHA staff, vendors, suppliers and internal and external business partners and collaborates with key DHA stakeholders
to meet goals and achieve DHA Operations strategic objectives. He/she will interact regularly with each supported team,
to assure compliance and identify opportunities for improvement.
The Deputy Manager is expected to demonstrate high level of technical expertise in endpoint configurations for VTC’s
and conferencing or AV periphery. Additionally, he/she is expected to demonstrate professional behavior consistent
with IntelliDyne values in all interactions. This position will require a moderate degree of innovation and
conceptualization of moving the domain forward in terms of its IT agility, value and alignment with the business goals
and the architectural standards established by management.
The Deputy Manager communicates with vendors and suppliers to resolve conferencing issues and support
implementation of new technologies. This role requires the ability to prioritize tasks and manage multiple and sometimes
conflicting project activities and deliverables, as well as the ability to effectively manage expectations.
- Support video conferencing solutions for the connectivity of all DHA remote offices, technology centers and facilities
- Perform configuration, maintenance, availability and performance activities and assessments and wireless infrastructure (including VPN)
- Document all mobility and conferencing solutions and migrate solutions from development and testing to production
- Provide technical guidance and assist customers in formulating solutions for their mobility and conferencing needs
- Perform operating system backups and restores conferencing system
- Maintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisions
- Serve as mentor for new and more junior staff members
- Assist in creating training plans, standard operation procedures, diagrams, and documentation as needed
- Assist with performance reviews
- Support ITIL and CMMI efforts
- Process customer orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
- Respond to telephone calls, email and personnel requests for technical support
- Document, track and monitor incidents and problems to ensure a timely resolution
- Coordinate and consult with Customer, Engineering, Deskside Manager, vendors and team members to meet customer requirements
- Advise management of potential risks that may have impact on customer base and operating environment
- Maintain knowledge of current trends and developments and provide recommendations to IT Operations management on technologies and issues to build better solutions that support and drive business decisions
Qualifications
About IntelliDyne
IntelliDyne, LLC is a market-leading IT Services firm that has been delivering Above and Beyond consulting services to Government and Commercial clients for more than a decade. In fact, many of our first clients have enjoyed the Above and Beyond consulting experience so much that they are still partnered with us more than 20 years later. Why? Because IntelliDyne's exceptional personnel fuse industry expertise, experience, science, process, and innovative technology solutions together to help client organizations transform and realize outstanding performance outcomes. On matters of national, state, and local importance, Government organizations rely on IntelliDyne for Above and Beyond consulting services and solutions in Defense, Homeland Security, Law Enforcement, and Civilian.
IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
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