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Overnight Call Center Agent

Earth Funeral
Remote

Quick Apply

Job Details

Part-time
$12 - $15 an hour

Benefits

Work from home

Qualifications

Computer operation
Customer communication
Administrative experience
Organizational skills
Customer support
Typing

Full Job Description

About Earth

At Earth, we believe how we say farewell matters. Our mission is to transform the end-of-life experience by offering families a beautiful, sustainable alternative to cremation and burial.

Instead of traditional methods that harm the environment, our gentle, natural process transforms the body into nutrient-rich soil in just 45 days, returning life to the earth and leaving a meaningful legacy.

Earth is the national leader in soil transformation, backed by major investors, and growing across the United States.

The Role

We are looking for reliable, compassionate, and detail-oriented Overnight Call Center Agents to join our team. In this role, you will serve as the first point of contact for callers overnight, answering inbound calls, assisting with questions, and using internal systems to keep key processes moving forward while the rest of the team is offline.

This is a great opportunity for someone who thrives on helping people, staying organized, and keeping workflows on track.

Responsibilities

Answer inbound calls in a professional, compassionate, and courteous manner
Gather and enter information accurately into internal systems
Exercise sound judgement to determine which situations require immediate escalation and overnight intervention versus those that can be addressed during regular business hours
Follow established scripts, processes, and procedures to ensure a consistent experience
Use internal tools to update case notes, coordinate next steps, and advance workflows
Escalate urgent or complex issues according to established protocols
Maintain a high level of attention to detail and accuracy
Collaborate with the broader team to ensure smooth transitions between overnight and daytime operations

Qualifications

Previous call center, dispatch, customer service, or administrative experience preferred but not required
Excellent verbal communication and active listening skills
Comfortable multitasking and navigating multiple systems simultaneously
Strong organizational skills and attention to detail
Reliable, punctual, and highly accountable
Ability to work independently and stay engaged during overnight hours
Basic computer proficiency, including typing, email, and web-based applications

Requirements

You must have a reliable internet connection and a private, quiet, distraction-free workspace during your scheduled shifts.
You must be fully available and responsive during your scheduled overnight shifts. While call volume can vary from night to night, you must remain actively on-call and prepared to answer incoming calls and complete follow-up tasks throughout your shift.
All initial onboarding and training will be conducted during regular business hours (9:00 AM - 5:00 PM PT).
Comfort discussing end-of-life matters with compassion and professionalism.

Compensation & Schedule

Competitive hourly pay: $12-15 per hour, depending on experience
Overnight shifts: 9:00 PM - 5:00 AM PT
Part-time schedule averaging fewer than 30 hours per week
Multiple positions available to provide overnight coverage while maintaining a flexible part-time schedule

Why Earth

Comprehensive training provided
Opportunity for growth within a fast-growing company
Flexible, fully remote work environment
The opportunity to join a mission-driven team that is transforming the future of death care

Pay: $12.00 - $15.00 per hour

Expected hours: No more than 29.0 per week

Benefits:

Work from home

Work Location: Remote

Quick Apply

Refine Your Search

Internet Protocol Company jobs

Overnight Call Center Agent

Secretaries and Administrative Specialist - Freelance AI Trainer Project

Government Specialist - Freelance AI Trainer Project

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Healthcare & Social Assistance Specialist - Freelance AI Trainer Project

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Microbiology Specialist - Freelance AI Trainer Project

Pathogen Assays Specialist - Freelance AI Trainer Project

Patient Access Concierge (Remote)- Experienced

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