Full-Time, Remote in United States
Position Overview
We are looking for a Systems Engineer to join one of our client delivery pods. In this fully remote role, you will be the named technical resource for a portfolio of mid-market clients, handling escalated support, proactive maintenance, and project delivery execution under the guidance of a Senior Cloud Engineer.
This role is hybrid complexity by design. You will work across modern Microsoft cloud services and traditional on-premises infrastructure — the same week might include an Intune Autopilot rollout, a DC replication issue, and helping a client assess their Defender for Endpoint alerts. If that range energizes rather than overwhelms you, you are the right fit.
The ideal candidate thrives in a fast-paced environment and has consulting, startup, and service-oriented experience; MSP experience is preferred but not required. We value someone who is hands-on, proactive, and comfortable building structure, processes, and solutions from the ground up.
Success in this role requires clear communication, strong ownership, and a collaborative mindset to deliver reliable Microsoft cloud solutions across Azure, Microsoft 365, identity, and security workloads.
Key Responsibilities
- Administer and troubleshoot Entra ID, Active Directory, Exchange Online, Intune, and Windows Server
- Perform proactive maintenance: patch management, backup health validation, Defender alert triage, Entra Connect/Cloud Sync monitoring
- Execute project tasks under Sr. Cloud Engineer direction — Conditional Access rollouts, AVD session host builds, M365 migrations, Server and Workload migrations
- Maintain accurate documentation in our knowledge base — runbooks, environment diagrams, ticket notes — for every assigned account
- Own escalated L2–L3 tickets across identity, endpoint, and infrastructure workloads for clients
- Participate in client check-ins and serve as secondary technical point of contact for your pod accounts
- Collaborate with the Modern Workplace and Security shared specialists on cross-functional work
- Proactively identify improvements for security, performance, resilience, cost efficiency, and delivery processes
- Maintain clear, timely communication in Teams so project status, and ownership are visible to the broader team
Required Skills and Qualifications
- 3+ years of hands-on experience in an MSP or internal IT role supporting Microsoft environments
- Working knowledge of Microsoft Entra ID — user and group management, Conditional Access, MFA, SSO, hybrid identity, and Zero Trust-aligned security controls
- Active Directory administration: GPO, DNS, DHCP, DC health, replication troubleshooting
- Microsoft 365 administration: Exchange Online, Teams, SharePoint, licensing
- Endpoint management with Intune — policy deployment, compliance, Autopilot
- Microsoft Defender for Endpoint — onboarding, alert triage, basic KQL
- Windows Server administration (2016/2019/2022)
- Comfortable writing and reading PowerShell for automation and troubleshooting
- AZ-104 (Azure Administrator) or MS-102 (M365 Administrator) held or in progress
- Excellent communication, documentation, client engagement, problem-solving, and project delivery skills
- Bachelors in computer science, information technology, or a related field, or equivalent practical experience
- Experience working in a fully remote environment
Soft Skills and Behavioral Competencies
- Hands-on builder, not afraid to roll up sleeves, take initiative, and drive work forward without heavy oversight
- Transparent communicator, proactively surfaces priorities, progress, and blockers rather than waiting to be asked
- Collaborative team player who enjoys working with the broader team and builds trust through reliability, transparency, and accountability
- Thrives in fast-moving, startup-style environments with ambiguity and limited existing process
- Able to translate complex technical concepts into clear, practical guidance for non-technical stakeholders
- Strong problem solver with sound judgment, curiosity, and a commitment to continuous improvement
Why Join Our Team??
- Opportunity to work on?cutting-edge?cloud projects and deliver meaningful digital transformation
- Collaborative?environment that values innovation, agility, and professional growth
- Access to training, certification programs, and industry events
- Competitive compensation package with comprehensive benefits
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is between $63,000 up to $80,000 annually, plus a bonus target making the OTE range $70,000 to $90,000. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is based on several factors including market location, job-related skills, experience, and relevant education or training, as well as Inviso’s differing lines of business. In addition to the base pay, Inviso provides access to medical, dental, and vision insurance, a 401(k) plan and company match, annual training reimbursement, paid time off, and paid holidays, among other benefits.
About Inviso
Inviso is a global consulting firm that helps organizations modernize, secure, and unlock greater value from their cloud investments. Our expertise spans Solution Assessment, Azure Infrastructure, Modern Work & Security, Data & Analytics, Business Process Automation, Cloud Cost & License Optimization, and Marketing. Headquartered in Seattle with offices around the world, we partner with thousands of customers to turn complex technology challenges into measurable business outcomes.
