About Jericho Project
Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.
Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.
In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.
About the Positions
We have several Case Managers’ positions who will provide case management and service coordination at several locations (Kingsbridge Terrace, Anthony Ave, Loring Place, Fordham Village, Family Scatter Site(FSS)). Candidates must have experience serving adults with mental illnesses and substance use histories; experience in a supportive housing setting is preferred. The Anthony Avenue Case Manager position will be responsible for providing residential and long term support services to homeless and at-risk YOUNG adults transitioning into permanent housing.
All Case Managers’ will be required to have frequent contact, not limited to, weekly or monthly face-to-face meetings, telephone conversations, e-mail and other electronic exchange with colleagues is expected.
The FLSA status of this position is Non-Exempt.
Responsibilities:
Ø Maintain a case load of high risk/high-intensity tenants.
Ø Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
Ø Conduct assessments and program intakes all assigned residents.
Ø Ensure data is accurate and complete and that all required accompanying documentation is collected.
Ø Develop and update person centered service plans (every 6 month).
Ø Utilize trauma informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration to Logan Fountain.
Ø Identify each resident’s strengths, needs, abilities, and preferences.
Ø Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
Ø Provide referrals, advocacy, and linkages to public benefits including but not limited to healthcare, SNAP, SSl/SSDI, and public assistance.
Ø Maintain and refer to a network of resources and contacts that will further their community integration.
Ø Implement groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
Ø Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
Ø Coordinate aftercare services and follow-up contacts for post-discharge updates.
Ø Conduct outreach and engagement including apartment visits and inspections.
Ø Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
Ø Ensure compliance with organizational and funder regulations and documentation.
Ø Complete a monthly Audit Tool and ensure that all citations are cured.
Ø Work with Property Management staff to assist resident to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.
Ø Provide all services in a manner that respects cultural differences amongst residents.
Ø Provide administrative support to the Assistant Director and Program Director as needed.
Ø Other duties as assigned by a supervisor.
Requirements:
Ø A Bachelor's degree in human services or related field required.
Ø Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
Ø For Anthony Avenue Case Manager position at least 1-2 years working with YOUNG Adults.
Ø For the Kingsbridge Terrace Case Manager position fingerprinting is required.
Ø Must be willing to work a weekend day.
Ø Must possess strong organizational, writing, communication, and computer skills.
Ø Candidates must be self-starters with the skills and energy to work with high-need individuals.
Ø Strong engagement and interpersonal skills.
Ø Some relevant experience working with low-income or homeless populations.
Ø Be familiar with interventions needed for resident with severe persistent mental health issues.
Ø Local applicants are highly encouraged to apply.
Ø Bilingual English/Spanish strongly preferred.
Ø Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. Case Manager is regularly required to walk, ascend and descend stairs, stoop, and kneel. Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5 pounds. The Case Manager is regularly required to move throughout the facility/NYC while carrying out job duties.
ADA SPECIFICATIONS
This position is largely sedentary in nature however one must possess the ability to speak, hear, see and write as well as the ability to use a computer and related software programs, and lift up to 25 lbs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Compensation:
The salary range for this position is $53,000.00 to $55,000.00 annualized. Jericho Project offers a comprehensive benefits package. Employees are eligible for a merit increase annually. Merit increases are based on the employee’s performance during the prior year.
Human Resources Department
Jericho Project
Job Code: CM – KT, FSS, LP, AA, FV
245 W. 29th Street, Suite 902
New York NY, 10001
Job Type: Full-time
Pay: $53,000.00 - $55,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Education:
Experience:
- working in a homeless environment: 1 year (Required)
- mental health/and or trauma setting: 1 year (Required)
- working with young adults: 1 year (Required)
- organizational, writing, communication, and computer skills: 2 years (Required)
- Case management: 1 year (Required)
- Harm reduction: 1 year (Required)
- Motivational interviewing: 1 year (Required)
- working in a social service sector: 1 year (Required)
Language:
- Bilingual (Spanish/English) (Preferred)
Willingness to travel:
Work Location: In person
