Top 26944 Job It Jobs

IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
- Google Workspace
- Mid-level
- 3 years
Quick Apply
Director, IT Service Management
Genworth —Richmond, VA
- $144,800 - $281,000 a year
- Office
- Children
- In-person
- Paid holidays
- Loan repayment program
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
AUTOCAD ARCHITECT EXPERT
FZAD ARCHITECTURE & DESIGN —New York, NY
- $100 - $150 an hour
- Contract
- Background check
- 5 years
- English
Quick Apply
6d
Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Director of Information Technology (In Person)
United Energy Corp —Bismarck, ND
- $125,000 - $175,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Health savings account
- Health insurance
Quick Apply
11d
Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer/ Tech Support Specialist - 12V (Car Audio)
Trail Seven —Frederick, MD
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
IT Service Desk Specialist
Hodgson Russ LLP —Buffalo, NY
- $52,572 - $62,000 a year
- Online Application
- Background check
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Mandarin Speaking IT Administrator
Confidential —Troy, MI
- Up to $70,000 a year
- Overtime
- Background check
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Computer Operator IV
Consolidated Networks Corporation (CNC) —Fort Irwin, CA
- $33.24 an hour
- Full-time
- 5 years
- Writing skills
- Windows
- Profit sharing
- Paid holidays
Quick Apply
4d
Senior IT Project Engineer and Team Lead
ArcLight Information Technology —Newton, MA
- $120,000 - $150,000 a year
- Full-time
- Background check
- Azure
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
IT Manager
S&N Infrastructure —Louisa, VA
- From $80,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)
Sungwon Distributor LLC —Jessup, MD
- $20 - $28 an hour
- Part-time
- Bilingual
- English
- Administrative experience
Quick Apply
10d
Data Center Technician
Amazon Data Services, Inc. —Boardman, OR
- $27 - $48 an hour
- 8 hour shift
- Computer science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
3d

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IT Support Specialist (Salesforce/CHATS Support) - Remote

Software Technology Inc -
Remote

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Job Details

Qualifications

Google Workspace
Bug Tracking (Quality assurance practices)
Incident report management
Spreadsheets
Incident management software
Word embeddings
Digital project management boards
CRM system proficiency
Productivity software
Defect tracking tools
Ticketing system technical support

Full Job Description

Key Responsibilities

Provide technical support for Salesforce and related third-party applications to internal and external users.
Respond to support requests received via email, phone, and virtual meetings/webinars.
Investigate, troubleshoot, and resolve application and technical issues.
Log, document, track, and monitor incidents through Salesforce Helpdesk, Jira, or other incident management systems.
Ensure incidents are categorized, prioritized, and assigned appropriately.
Validate reported bugs, reproduce issues, and identify root causes.
Escalate complex issues to the appropriate technical teams and monitor progress through resolution.
Maintain accurate documentation, including issue details, troubleshooting steps, and resolutions.
Identify duplicate issues and link them to existing tickets where applicable.
Provide users with timely updates regarding incident status and resolution.
Develop and maintain technical documentation, FAQs, and user guides.
Communicate system updates, known issues, and process changes to end users.
Participate in application testing, validation, and quality assurance activities.
Support continuous improvement of incident management processes and service delivery.

Required Qualifications

Minimum of 3 years of experience providing IT technical support or help desk services.
Proficiency with Microsoft Word, Excel, and Google Workspace.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with incident tracking and ticket management systems.
Excellent verbal and written communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently as well as collaboratively within a team.

Preferred Qualifications

Experience supporting Salesforce CRM and Salesforce third-party applications.
Experience using Jira for issue and project tracking.
Functional knowledge of the Child Care Automated Tracking System (CHATS).
Salesforce Administrator Certification or actively pursuing certification.
Experience with software testing, bug validation, and user acceptance testing (UAT).
Experience creating technical documentation, knowledge base articles, FAQs, and user guides.

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Refine Your Search

Job It jobs

IT Support Specialist (Salesforce/CHATS Support) - Remote

Director, IT Service Management

IT Help Desk Technician

EHR Helpdesk Analyst- REMOTE

IT Support Analyst II

AUTOCAD ARCHITECT EXPERT

Information Technology Director

Director of Information Technology (In Person)

Technical Support Manager - HVAC Construction

Customer/ Tech Support Specialist - 12V (Car Audio)

IT Application Manager

IT Manager of Service & Support

IT Service Desk Specialist

Mandarin Speaking IT Administrator

Computer Operator IV

Senior IT Project Engineer and Team Lead

IT Manager

Senior Cybersecurity Engineer

[Lotte Plaza Market] Korean Bilingual IT Support & Field Technician (한국어 가능자)

Data Center Technician

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