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IT Helpdesk Technician
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IT Clinical Informaticist

SouthEast Alaska Regional Health Consortium -
Juneau, AK

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Job Details

Full-time
$34.15 - $47.93 an hour
6 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Process optimization
Process design
Clinic experience
IT experience within healthcare
Systems analysis

Full Job Description

Pay Range:

Pay Range:$34.15 - $47.93 The Clinical Informaticist (CI) is essential for linking clinical practice with information technology, making sure healthcare personnel can use the EHR both efficiently and effectively. This role encompasses training and support of end users, regular system maintenance as well as identifying opportunities for system enhancements, optimizing workflows, and ensuring adherence to healthcare standards and regulations. The CI works closely with clinicians, IT teams, and other stakeholders to collect requirements, configure systems, and offer training and support to users.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essentials Functions and Accountabilities of the Role

Assist in the implementation of new informatics solutions and support existing systems to ensure optimal performance for staff and patients.
Provide ongoing training and support to healthcare staff to ensure efficient use of the Electronic Health Record (EHR) system.
Develop and deliver educational materials and training sessions for end-users.
Identify and resolve issues related to clinical software applications, ensuring minimal disruption to clinical operations.
Conduct routine system maintenance and identify opportunities for improvement and optimization.
Work closely with clinicians, IT personnel, and other stakeholders to understand their needs and customize informatics solutions accordingly.
Facilitate effective communication between clinical and technical teams to ensure the successful integration of informatics systems.
Test, implement, and maintain new or updated informatics solutions and decision-support tools for patient care and healthcare professionals.
Assess clinical software performance to confirm it operates correctly before and after code changes.
Execute test cases to guarantee comprehensive evaluation of new software functionalities.
Stay informed on current informatics best practices and regulatory requirements by reviewing literature, attending educational sessions, joining professional organizations, and leveraging networking opportunities.
May be required to participate in an on-call rotation for night and weekend support of SEARHC clinical applications.
Other duties as assigned.

Education, Certifications, and Licenses Required

An associate's degree in healthcare, technology, or a related field is required; a bachelor's degree is preferred.
Progressively responsible professional work experience may be substituted on a year-for-year basis for college education.
Informatics, Access Management, and/or training experience preferred

Experience Required

3 years of experience comprised of some combination of
Work in a medical/clinical setting
Clinical experience using electronic health records and supporting related workflows
Work as a teacher/educator
Training new users/staff in processes, workflows or use of systems
Experience implementing or maintaining information systems
Process or workflow analysis, design and improvement
Education relevant to healthcare, information systems or technology
Work experience and education specific to healthcare, technology, information systems or education preferred
Demonstrated competence with using computer technology and information systems

Knowledge, Skills, and Abilities

Strong conflict management skills.
Strong customer service orientation
Strong organizational skills.
Demonstrated ability to interact successfully with multidisciplinary teams.

Travel Required

Clinical informatics staff work out of several SEARHC locations. Occasional travel to those sites (<25%) may be required.
Travel is by jet, small aircraft, and boat.

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Quick Apply

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