Top 58 Johnson Matthey Jobs

Customer Service Representative
Johnson Matthey —West Chester, PA
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
9d
Prototype & Samples Technician
Johnson Matthey —Devon, PA
- Full-time
- Mid-level
- Quality control
- Associate's degree
- Disability insurance
- Health insurance
CA Americas Regional Operational Excellence Specialist
Johnson Matthey —Devon, PA
- Full-time
- Up to 50% travel
- Analysis skills
- Travel
- Disability insurance
- Health insurance
Analytical Chemist
Johnson Matthey —West Deptford, NJ
- $69,750 a year
- Online Application
- 1 year
- Associate's degree
- Entry level
- Disability insurance
- Health insurance
Production Line Operator
Johnson Matthey —Smithfield, PA
- Full-time
- Computer literacy
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Administrative Assistant
Johnson Matthey —Smithfield, PA
- Full-time
- Background check
- Microsoft Outlook
- Inventory management
- Disability insurance
- Health insurance
11d
Janitor
Johnson Matthey —West Deptford, NJ
- $19.25 an hour
- Online Application
- Maintenance
- High school diploma or GED
- Entry level
- 401(k)
Construction Coordinator
Johnson Matthey —West Deptford, NJ
- $92,750 - $96,000 a year
- Online Application
- Construction site
- Mid-level
- Supervising experience
- Disability insurance
- Health insurance
Production Process Control Engineer
Johnson Matthey —Smithfield, PA
- Full-time
- Mid-level
- Windows
- Continuous improvement
- Disability insurance
- Health insurance
Production Specialist
Johnson Matthey —West Deptford, NJ
- $63,000 - $65,000 a year
- Online Application
- Microsoft Excel
- Mid-level
- Administrative experience
- Disability insurance
- Health insurance
Lead Operation Excellence Specialist
Johnson Matthey —Devon, PA
- Full-time
- Analysis skills
- Training & development
- Senior level
- Disability insurance
- Health insurance
Customer Service Logistics Coordinator
Johnson Matthey —Devon, PA
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Quality Control Analyst
Johnson Matthey —Smithfield, PA
- Full-time
- Analysis skills
- Bachelor's degree
- Entry level
- Disability insurance
- Health insurance
Process Engineer II, Refining Technology
Johnson Matthey —West Deptford, NJ
- $103,000 - $115,000 a year
- Online Application
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Production Process Control Engineer
Johnson Matthey —Devon, PA
- Full-time
- Mid-level
- Analysis skills
- Mechanical knowledge
- Disability insurance
- Health insurance
Production Systems Engineer
Johnson Matthey —West Chester, PA
- Full-time
- Mid-level
- Experience equivalent to degree accepted
- Communication skills
- Disability insurance
- Health insurance
Warehouse Team Lead
Johnson Matthey —Smithfield, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Metal Control Coordinator
Johnson Matthey —West Chester, PA
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
12d
Business Systems Analyst
Johnson Matthey —West Deptford, NJ
- $92,750 a year
- Online Application
- Microsoft Outlook
- Bachelor of Science
- Research
- Disability insurance
- Health insurance
Fall/Winter Co-Op
Johnson Matthey —West Chester, PA
- Full-time
- Office
- Entry level
1d

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Customer Service Representative

Johnson Matthey -
West Chester, PA

Apply Now

Job Details

Full-time
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Representative you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers’ requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.

The role:

As a Customer Service Representative, you will help drive our goals by:

Acts as a liaison between Johnson Matthey business unit and customers to facilitate and enhance working relationships to insure customer needs are met
Responsible to assist with the achievement of planned revenue, account development and implementation for products and services manufactured by the business unit
Obtains, communicates, and identifies opportunities, competitive information, customer needs, trends and influences on accounts
To interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.
Act as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.
Accurately quote prices.
Order entry and verification of the customer’s written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
Respond to all standard quote requests within 24 hours. Contact customer within specified time period to assist in follow-up on quotes.
Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
Coordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.
Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit’s financial and production requirements.
Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
Maintain a business and technical awareness for those products assigned to the Customer Service Representative.
Interface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.

Key Skills the will help you succeed in this role:

Bachelor’s Degree - Desired
Customer service experience - Essential
Excellent communication and active listening
Ability to build strong collaborative relationships
Ability to multi-task, prioritize, and manage time effectively
Strong organizational skills
High attention to detail
Highly computer literate with exceptional Microsoft Word, Excel and PowerPoint skills

Even if you only match some of the skills, we’d love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:

Retirement Savings (401K Match, plus an additional Employer Contribution)
20 days annual PTO (varies for shift- based roles)
Life and Disability Insurance
Health Insurance (Medical, Prescription, Dental and Vision)
Voluntary Benefits
Wellbeing Programs and Incentives
Tuition Assistance
Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

For any queries or accessibility requirements, please contact [email protected]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

#JMUS

#LI-DJK2

#EVB

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Apply Now

Refine Your Search

Johnson Matthey jobs

Customer Service Representative

Prototype & Samples Technician

CA Americas Regional Operational Excellence Specialist

Analytical Chemist

Production Line Operator

Administrative Assistant

Janitor

Construction Coordinator

Production Process Control Engineer

Production Specialist

Lead Operation Excellence Specialist

Customer Service Logistics Coordinator

Quality Control Analyst

Process Engineer II, Refining Technology

Production Process Control Engineer

Production Systems Engineer

Warehouse Team Lead

Metal Control Coordinator

Business Systems Analyst

Fall/Winter Co-Op

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