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Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Relations Coordinator - Remote Role
Mollydooker Wines Pty Ltd —Remote
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Ability to lift 50 pounds
- 401(k)
- Work from home
Quick Apply
4d
Customer Care Representative
Golden Customer Care —Remote
- Day shift
- Remote
- Research
- Windows
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Caregiver
Beacon Specialized Living —Kingsley, MI
- $19 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
Working Foreman
Apex Construction, Inc. —Boothbay Harbor, ME
- $23 - $26 an hour
- Full-time
- Construction site
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
Event Security Staff- Flexible Work & Daily Pay!
BEST Crowd Management —Madison, WI
- $16 an hour
- Choose your own hours
- Background check
- 18 years or older
- Ability to walk for extended periods
- Flexible schedule
10d
Event Staff- UW Madison
BEST Crowd Management —Madison, WI
- $16 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- University
- Opportunities for advancement
- Flexible schedule
10d
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
4d
Packer
Novolex —Jerome, ID
- $16.50 an hour
- Overtime
- Pass drug screening
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
12d
Warehouse Associates
Integrity Staffing Solutions —Phillipsburg, NJ
- $18.50 - $19.50 an hour
- Night shift
- Warehouse experience
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc —Modesto, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Product Specialist - Clothing, Footwear & Marketplaces
MidwayUSA —Columbia, MO
- $55,000 - $71,500 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
12d
Direct Support Professionals
New Jersey Institute for Disabilities —Manahawkin, NJ
- $21 an hour
- Part-time
- Residential
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Youth Learning Assistant
Soar Autism Center —Lone Tree, CO
- $21.00 - $28.50 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Paid training
- Loan repayment program
Quick Apply
5d
Spanish-Speaking Banking Service Representative
MCI Careers —Savannah, GA
- $15 - $19 an hour
- Full-time
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Veterinary Assistant - Mueller
Modern Animal —Austin, TX
- $20.90 - $24.70 an hour
- Mid-level
- 2 years
- Communication skills
- Paid parental leave
- Health insurance
Quick Apply
Dog Walker/Pet Sitter
Dogwood Critter Care —Boone, NC
- $15 - $17 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
Inbound Customer Service Representative
Afni —Tucson, AZ
- $17.00 - $17.50 an hour
- Online Application
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
Digital Sales Chat Representative
Foundever —Fort Smith, AR
- $17.50 an hour
- Weekends as needed
- Background check
- 18 years or older
- Office
- Paid training
- Wellness program
4d
Behavior Technician (Part-Time Lunch Hours)
AB Spectrum —Wright City, MO
- $18 - $20 an hour
- Part-time
- Background check
- 18 years or older
- High school diploma or GED
Quick Apply

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Customer Support Associate - Depositions

Filevine -
Remote

Quick Apply

Job Details

Full-time
$61,000 - $72,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Technical support via phone
Account maintenance
Phone communication
Zoom
Process design
Mid-level
Managing clients in a customer support role
Data quality management
Schedule management
Collaboration with product development teams
Phone customer support
Zendesk
Decision making
Customer engagement
SaaS platforms
Data reporting support
Customer support
Customer satisfaction improvement
Technical support via email
SaaS
Process management
Legal workflow optimization
Email support
Cross-functional communication
Time management

Full Job Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

About the Role

The Customer Support Associate plays a vital role in ensuring Filevine’s day-to-day operations run smoothly, accurately, and efficiently. You’ll serve as a key contact for scheduling, account maintenance, voice-of-the-customer projects, and customer support.

This is a cross-functional, hands-on, process-driven role with diverse tasks: you’ll move between systems, solve problems in real time, and ensure everything is in place to deliver an exceptional customer experience.

What You'll Do

Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.

Who You Are

2+ years in customer or technical support in a fast-paced environment
Process-minded and detail-oriented, with strong organizational and time management skills
Empathetic communicator who thrives in both written and verbal customer interactions
Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
Legal, legal tech, and back-office operations experience is a plus
Zendesk, Quo, and Zoom experience is a plus

Compensation Information: $61,000-72,000

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at [email protected]

Cool Company Benefits:

A dynamic, rapidly growing company, focused on helping organizations thrive

Medical, Dental, & Vision Insurance (for full-time employees)

Competitive & Fair Pay

Maternity & paternity leave (for full-time employees)

Short & long-term disability

Opportunity to learn from a dedicated leadership team

Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

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Customer Support Associate - Depositions

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