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Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting September 2026
Ally Financial —Pennsylvania
- $23 an hour
- 8 hour shift
- Remote
- Spanish
- Sales
- Research
- Paid parental leave
- Health savings account
Account Executive, Auto Finance - Greater Delray Beach/Pompano Beach/Boca Raton, FL Sales Market
Ally Financial —Florida
- $85,000 - $160,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Account Executive, Commercial Services - Greater Baltimore/MD/DE/DC Sales Market
Ally Financial —Maryland
- $85,000 - $120,000 a year
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
6d
Account Executive, Auto Commercial Services Group - Dallas/North TX Sales Market
Ally Financial —Texas
- $85,000 - $120,000 a year
- 8 hour shift
- Remote
- Dealership
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
6d
Account Executive, Auto Finance - Greater Appleton/Green Bay, WI Sales Market
Ally Financial —Wisconsin
- $85,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Account Executive, Commercial Services - Greater Raleigh, NC
Ally Financial —North Carolina
- $85,000 - $120,000 a year
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
6d
Consumer Auto Underwriter - Arkansas
Ally —Arkansas
- Weekends as needed
- Remote
- Sales
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Ally Invest - Trading and Client Service Representative - Series 7 & 63
Ally Financial —Charlotte, NC
- $62,000 - $75,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Windows
- Paid parental leave
- Health savings account
10d
Consumer Underwriter - CSG
Ally Financial —North Carolina
- $55,000 - $95,000 a year
- 8 hour shift
- Remote
- Sales
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Solutions Representative - Collector - Jacksonville, FL - Starting September 2026
Ally —Jacksonville, FL
- $23 an hour
- Overtime
- Hybrid work
- Spanish
- Research
- Windows
- Health savings account
- Paid holidays
Quick Apply
Admin- Dealer Credit
Ally Financial —Plano, TX
- $49,920.00 - $62,732.80 a year
- 8 hour shift
- Hybrid work
- Customer service
- Mid-level
- Office
- Paid parental leave
- Health savings account
Treasury Analyst I
Ally Financial —Charlotte, NC
- $60,000 - $85,000 a year
- 8 hour shift
- Hybrid work
- Office
- Finance
- High school diploma or GED
- Paid parental leave
- Health savings account
Principal - Advanced Business Analytics
Ally Financial —Lewisville, TX
- $110,000 - $180,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- 5 years
- Office
- Paid parental leave
- Health savings account
Account Executive, Commercial Services - Manchester/Nashua/Portsmouth, NH
Ally Financial —New Hampshire
- $85,000 - $120,000 a year
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
6d
Principal Data Scientist – GenAI Development & Solutioning
Ally —Lewisville, TX
- Email
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Capital Markets Funding - Senior Analyst
Ally Financial —Charlotte, NC
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Senior Accountant - Regulatory Reporting and Data Governance
Ally Financial —Charlotte, NC
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- CPA
- Office
- 3 years
- Paid parental leave
- Health savings account
Senior Executive Assistant
Ally Financial —Charlotte, NC
- $84,500 - $110,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid parental leave
- Health savings account
Analyst ,Operations - Letters of Credit
Ally Financial —New York, NY
- $65,000 - $115,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Word
- Mid-level
- Office
- Paid parental leave
- Health savings account
11d
Director - Bank Fraud Investigations
Ally Financial —Lewisville, TX
- $125,000 - $190,000 a year
- 8 hour shift
- Hybrid work
- 7 years
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account

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Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting September 2026

Ally Financial -
Pennsylvania

Apply Now

Job Details

Full-time
$23 an hour

Benefits

Paid parental leave
Health savings account
Caregiver leave
Employee stock purchase plan
Paid holidays
Disability insurance
Relocation assistance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Flexible schedule
Life insurance
Childcare

Qualifications

Windows
High school diploma or GED
Desktop applications

Full Job Description

General information

Career area

Collections

Work Location(s)

AR, MI, NC, PA

Remote?

Yes

Ref #

22539

Posted Date

06-09-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements:

*Applicants must reside within 100 miles of one of the following locations*:

Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)

Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)

Detroit, MI (500 Woodward Avenue Detroit, MI 48226)

Dresher, PA (200 Dryden Road Dresher, PA 19025)

Compensation & Schedule:

Compensation: $23/hr. + monthly incentives

Training class starts: September 8, 2026

Work schedule after training:

8am - 5pm EST or (7am - 4pm CST) Monday through Friday

11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week

8am - 12pm EST or (7am - 11am CST) one Saturday per month

Internet Requirements:

High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred).

The Work Itself

Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.

Contact Ally auto loan customers regarding late or missed payments.

Understand reasons for delinquency and negotiate payment arrangements.

Respond to customer inquiries via phone, workflow systems, and email.

Research and resolve account discrepancies.

Document all interactions clearly and accurately.

Maintain professionalism and accuracy while managing accounts.

Meet performance standards for call volume, delinquency, and customer satisfaction.

Identify and recommend solutions to avoid repossession losses.

Use computerized systems for tracking and troubleshooting.

Maintain strict confidentiality of customer information.

Adhere to all state and federal laws in the handling of accounts.

The Skills You Bring

Minimum Qualifications:

0+ years of experience.
High school diploma or GED equivalent.

Preferred Qualifications

Experience in financial services or a related industry preferred.
Associate or bachelor’s degree in business or related field may be used in lieu of experience.
Bilingual (Spanish) skills are a plus.
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Sales, negotiation, and skip tracing skills preferred.
Proficiency with Microsoft Windows and internet-based applications required.
Ability to multi-task and meet key performance metrics.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
Ability to work flexible hours, including weekends, holidays, and overtime as needed.

#LI - Remote

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $47840 - $54080 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in a variable incentive plan.

Apply Now

Refine Your Search

ally financial jobs

Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting September 2026

Account Executive, Auto Finance - Greater Delray Beach/Pompano Beach/Boca Raton, FL Sales Market

Account Executive, Commercial Services - Greater Baltimore/MD/DE/DC Sales Market

Account Executive, Auto Commercial Services Group - Dallas/North TX Sales Market

Account Executive, Auto Finance - Greater Appleton/Green Bay, WI Sales Market

Account Executive, Commercial Services - Greater Raleigh, NC

Consumer Auto Underwriter - Arkansas

Ally Invest - Trading and Client Service Representative - Series 7 & 63

Consumer Underwriter - CSG

Customer Solutions Representative - Collector - Jacksonville, FL - Starting September 2026

Admin- Dealer Credit

Treasury Analyst I

Principal - Advanced Business Analytics

Account Executive, Commercial Services - Manchester/Nashua/Portsmouth, NH

Principal Data Scientist – GenAI Development & Solutioning

Capital Markets Funding - Senior Analyst

Senior Accountant - Regulatory Reporting and Data Governance

Senior Executive Assistant

Analyst ,Operations - Letters of Credit

Director - Bank Fraud Investigations

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