This position reports to the Director of Admissions and plays a key role in supporting all functions of the Office of Admissions. As the primary point of contact for prospective students, the Admissions Counselor manages incoming calls, emails, and visitors, providing comprehensive information about the admissions processes to Marshall B. Ketchum University. While the primary focus of this role will be supporting students interested in the College of Pharmacy, the position also involves collaboration and responsibilities that span across all MBKU programs. Key duties include assisting with student recruitment, coordinating admissions activities, managing data entry, application review, applicant advising, and offering general support to the admissions team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the initial contact for prospective College of Pharmacy (COP) students, providing information and support to prospective students via phone, email, virtual video conferencing, and in person.
Support the centralized application service, application review, transcript processing, and management.
Manage criminal background checks, VOEs and prerequisite completion, and other onboarding requirements for incoming students.
Update and maintain admissions-related websites and applicant portals as needed.
Manage the COP resource email inbox.
Perform other related tasks as required by the Director of Admissions.
Data Management and Systems:
Provide data entry support for processing applications, transcripts, and other supporting credentials for admissions review.
Verify degree and coursework completion, calculate professional experience hours, and ensure application completion, including letters of reference and supplemental materials.
Update applicant statuses in admissions systems (e.g., Jenzabar, Element451, etc.).
Assist with the creation and mailing of acceptance letters and managing matriculation agreements and forms.
Create and monitor data exports for applicant progression through the admissions funnel
Advising and Campus Events:
Schedule and conduct campus tours and advising appointments for prospective COP students.
Attend Admissions events on and off campus as needed.
Coordinate with student ambassadors for on-campus event participation, including, but not limited to, Open Houses and Interview Days.
Assist with the creation and maintenance of admissions-related content, including admissions webpages, social media posts and email campaigns.
Create event-related documentation, such as attendance lists, rubrics, interview day rosters, etc.
Maintain general knowledge of campus activities, programs, and admissions requirements across all university programs.
This role is integral to the success of the admissions team and requires a proactive, detail-oriented individual who is passionate about supporting prospective students and contributing to the university's mission.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience with public speaking
Ability to communicate effectively with prospective students and families, especially with college-age students
Computer literacy with: Microsoft Word, Power Point, Excel, Google-Suite
Excellent written and oral communication skills
Must be available to work on some occasional weekends
Ability to prioritize tasks, organize time and work with frequent interruption
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree required
1-2 years of experience in admissions, enrollment management/student recruitment
Experience working with and serving student populations
Located on a beautiful, seven-acre campus in Fullerton, California, MBKU is an independent, private, non-profit, accredited educational institution. MBKU is home to the Southern California College of Optometry, the School of PA Studies, College of Pharmacy and the Doctor of Medical Science Program (DMSc) . MBKU owns and operates three health care centers at their clinical teaching facility, Ketchum Health, providing a vision center and PA medical clinic practice in Orange County and second vision center in Los Angeles.
A TRADITION OF EXCELLENCE SINCE 1904
In 1904, Marshall B. Ketchum, MD, opened the Los Angeles School of Ophthalmology and Optometry in Los Angeles. Dr. Ketchum was a visionary entrepreneur and prominent leader in the optometric profession. He made very significant and long-standing contributions in his field of care, in California and throughout the nation.
In the early ‘70s the College moved to its current home in Fullerton, CA and was renamed Southern California College of Optometry. But even the pioneering Dr. Ketchum could not have envisioned his school would grow to become Marshall B. Ketchum University, an independent, private, non-profit, accredited educational institution encompassing multiple disciplines.
BE AT THE FOREFRONT OF HEALTH CARE EDUCATION
Marshall B. Ketchum University offers career opportunities that will put you at the forefront of health care education. You will be provided with learning and advancement opportunities, as well as a culture that recognizes the importance of fun, employee appreciation and a work-life balance.
Our mission is to educate caring, inspired health care professionals who are prepared to deliver collaborative, patient-centric health care in an interprofessional environment. By joining our family, you can help us reimagine the future and inspire future health care leaders.
INTERPROFESSIONAL HEALTH CARE LEADERS
At Marshall B. Ketchum University, we have led the way in interprofessional healthcare, building on a century of experience as an optometry school. In 2012, the first Physician Assistant program in Orange County was added, followed by the College of Pharmacy program in 2014. Most recently in 2024, we expanded our offerings with the addition of the fully-online Doctor of Medical Science(DMSc) program. Side-by-side in group discussions, community service, and clinical experience, our OD, PA, PharmD and DMSc students learn what it means to deliver patient-centered health care as a collaborative team of professionals.
MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).
MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
NON-DISCRIMINATION STATEMENT
MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).
