Top 1 Kidwell Technology Jobs

Systems Administrator
Kidwell, Inc. —Lincoln, NE
- Full-time
- Mid-level
- Windows
- Continuous improvement
- Paid parental leave
- Paid holidays
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Systems Administrator

Kidwell, Inc. -
Lincoln, NE

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Disability insurance
Dental insurance
Parental leave
401(k) matching

Qualifications

Customer communication
Technical documentation
IP networking
Network routing
Escalation handling

Full Job Description

The Systems Administrator is responsible for supporting and maintaining managed services client environments, including servers, networks, and core infrastructure. This role provides Tier 2 technical support, delivers proactive recommendations, and serves as a trusted technical resource for both clients and internal teams. Strong communication skills and a customer-first mindset are essential.

Kidwell Core Values

At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence.

Key Responsibilities

Provide administration and support for managed services client servers, networks, and infrastructure
Deliver Tier 2 technical support and act as an escalation point for complex service desk issues
Monitor client environments and provide proactive recommendations to improve performance, security, and reliability
Create, maintain, and update accurate customer documentation and technical records
Communicate clearly and professionally with clients regarding issues, resolutions, and recommendations
Assist with service desk coverage as needed to ensure timely response and resolution
Support urgent escalations with appropriate prioritization and ownership through resolution
Participate in an on-call rotation to support after-hours incidents and emergencies
Collaborate with sales and account teams by providing technical input, solution guidance, and pre-sales support
Follow established processes while contributing to continuous improvement of service delivery
Respond to inquiries from users and help resolve both software and hardware problems.
Provide accurate and timely logging of problems and resolutions in appropriate systems.
Deploy PC’s and other IT equipment, as needed.
Assist with inventory tracking.
Other duties as assigned

Qualifications

Experience supporting Windows and/or Linux servers in a managed services environment

Strong understanding of networking fundamentals (routing, switching, firewalls, VPNs)

Proven ability to troubleshoot and resolve complex technical issues

Excellent customer service and communication skills

Ability to document systems, processes, and client environments clearly and thoroughly

Comfortable working independently while collaborating with a team

Willingness to participate in on-call rotation and respond to escalations as needed

Preferred Qualifications

MSP experience

Virtualization and cloud platform experience

Familiarity with backup, security, and monitoring solutions

Benefits- This position offers a competitive salary with career development potential. We highly encourage and even reimburse certain certifications/trainings. Additionally, we offer health, dental, life, and disability insurance along with paid vacation, paternity & maternity leave, holidays, sick leave, tool/clothing stipend, and 401k with company match.

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