Top 194 Koniag Development Jobs

Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
RPA Lead (REMOTE)
Koniag Government Services —Remote
- $170,000 - $200,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer Science
- 3 years
- Paid holidays
- Health insurance
SharePoint Front End Developer (REMOTE)
Koniag Government Services —Remote
- Urgently hiring
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
RPA Lead (REMOTE)
Koniag Government Services —Arlington, VA
- $170,000 - $200,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer Science
- 3 years
- Paid holidays
- Health insurance
ICAM Documentation Specialist (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Azure
- Computer Science
- English
- Paid holidays
- Health insurance
7d
SBIR Program Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
TDSSe Technical Writer/Editor Jr.
Koniag Government Services —Warner Robins, GA
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
Test Engineer
Koniag Government Services —Vienna, VA
- $105,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
Senior SBIR Program Analyst
Koniag Government Services —Washington, DC
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Engineering
- Office
- Paid holidays
- Health insurance
Program Analyst
Koniag Government Services —San Diego, CA
- $45.50 - $54.75 an hour
- Full-time
- Entry level
- Commercial
- Paid holidays
- Health insurance
9d
Enterprise Architect
Koniag Government Services —Arlington, VA
- $165,000 - $195,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Senior Intelligence and Security Advisor
Koniag Government Services —Falls Church, VA
- $170,000 - $210,000 a year
- Full-time
- Microsoft Outlook
- 11+ years
- Office
- Paid holidays
- Health insurance
Communications Analyst
Koniag Government Services —Washington, DC
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Health insurance
Management Specialist Support
Koniag Government Services —Washington, DC
- $110,000 - $125,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid holidays
- Health insurance
SharePoint Front End Developer (REMOTE)
Koniag Government Services —Maryland
- Urgently hiring
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Declassification Subject Matter Expert
Koniag Government Services —Washington, DC
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Cybersecurity Sales Executive
Koniag Cyber Solutions LLC —Remote
- Full-time
- Up to 50% travel
- HIPAA
- Mid-level
Quick Apply
Intelligence Analyst (TS)
Koniag Government Services —Washington, DC
- $120,000 - $124,000 a year
- Full-time
- Research
- Mid-level
- Databases
- Paid holidays
- Health insurance
Training Coordinator
Koniag Government Services —Washington, DC
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Health insurance

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Tier I Customer Support Representatives (REMOTE)

Koniag Government Services -
Remote

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Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Technology security practices
High school diploma or GED
Managing clients in a customer support role
HDI Certification
Computer networking
Productivity software
Technical Proficiency
Ticketing system technical support

Full Job Description

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This position requires the candidate to be able to obtain a Public Trust. We are hiring for both 1st and 2nd shift (EST). This is a remote position.
We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.
Koniag Technology & Infrastructure Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join our technical support team. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills. As the first point of contact for our clients, these individuals will play a crucial role in maintaining customer satisfaction and resolving technical issues efficiently.
The Tier I Customer Support Representative will serve as the initial point of contact for technical support inquiries and will be responsible for troubleshooting and resolving basic technical issues. Principal responsibilities will include but are not limited to:

Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems.
Diagnose and resolve basic to intermediate technical problems according to established procedures.
Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex issues to appropriate Tier II or Tier III support teams when necessary.
Follow up with customers to ensure satisfaction and complete resolution of their issues.
Identify and document recurring issues to help improve products and services.
Maintain knowledge of company products, services, and policies to provide accurate information.
Contribute to the development of knowledge base articles and support documentation.
Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction.
Participate in training to continuously improve technical knowledge and support skills.
Complete required technical certifications within specified timeframes.
Assist with special projects as assigned by management.
Maintain a professional and courteous demeanor when interacting with all customers.

Education and Experience:

High School Diploma or GED required.
3-5 years of experience in customer service or technical support.
Experience with help desk ticketing systems and remote support tools.
Background in supporting hardware, software, or IT services preferred.
Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment.

Required Skills and Competencies:

Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
Basic understanding of computer systems, networks, and common software applications.
Proficiency in troubleshooting Windows and/or Mac operating systems.
Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar).
Excellent verbal and written communication skills.
Ability to multi-task and prioritize in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to follow established processes and procedures.
Basic knowledge of IT security best practices.
Proficiency with Microsoft Office Suite.
Ability to work independently and as part of a team.
Patience and empathy when dealing with frustrated customers.
Commitment to ongoing professional development and technical learning.

Desired Skills and Competencies:

Experience in a call center or help desk environment.
Experience with remote desktop support tools.
Familiarity with CRM software.
Experience supporting mobile devices and applications.
Knowledge of DoD household goods (HHG) processes.
Understanding of personal property entitlements.
DPS (Defense Personal Property System) module expertise.
MilMove module expertise.
Knowledge of VoIP systems and troubleshooting.
Bilingual capabilities.
Experience working in a government contracting environment.

Security Requirement:

Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Apply Now

Refine Your Search

Koniag Development jobs

Tier I Customer Support Representatives (REMOTE)

Program Analyst

RPA Lead (REMOTE)

SharePoint Front End Developer (REMOTE)

RPA Lead (REMOTE)

ICAM Documentation Specialist (REMOTE)

SBIR Program Analyst

TDSSe Technical Writer/Editor Jr.

Test Engineer

Senior SBIR Program Analyst

Program Analyst

Enterprise Architect

Senior Intelligence and Security Advisor

Communications Analyst

Management Specialist Support

SharePoint Front End Developer (REMOTE)

Declassification Subject Matter Expert

Cybersecurity Sales Executive

Intelligence Analyst (TS)

Training Coordinator

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