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Pharmacy Liaison - Clinic Setting

Shields Health Solutions -
Albany, NY

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Job Details

Full-time
$62,353.20 - $64,000.00 a year

Qualifications

Microsoft Excel
Microsoft Outlook
Client rapport building
Pharmacy Technician License
Word embeddings
Administrative experience
High school diploma or GED
Documentation tools
Microsoft Teams
Quality data entry

Full Job Description

Pharmacy Liaison – NY State

Onsite - Albany, NY | Full Time - Monday through Friday

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.
✅ Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.
Applicants should be:
✨ Results-oriented with a positive outlook
✨ Focused on high patient quality and service
✨ Detail-oriented with strong administrative/organizational skills

You should be:
Mature, approachable, professional, and comfortable interacting both in-person and on the phone
Reliable, tolerant, and determined
An empathetic communicator who can see things from the other person's point of view
Most importantly, a team player in a close-knit environment

Role Overview

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
You will:
✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care
✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you'll be located in one of the medical center clinics

Job Duties

Provide "legendary" care to hospital patients with custom medication management services
‍️ Work alongside hospital clinicians to serve patients face-to-face and over the phone
Educate prospective pharmacy patients on how hospital services improve care
Support outpatient retail and specialty prescription needs
Grow the specialty pharmacy's patient population
Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
Communicate effectively with the centralized Patient Service Center regarding reports and lists
Help develop new processes for smooth operations and patient care
❄ Identify medications requiring special storage (hazardous/refrigerated)
Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
Answer, resolve, and triage inbound inquiries
- Perform refill reminder calls under pharmacist supervision
Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
Ensure accurate documentation in all systems
Manage and update data using database applications
Apply observations to improve productivity, quality, and service standards
Identify trends, resolve problems, recommend improvements
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders
Protect organization's value by maintaining confidentiality
Update knowledge through education, publications, and networking
✅ Willing to do whatever is necessary for the betterment of the Company
➕ Other duties as assigned

Experience / Education

Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
Education: High School Diploma or GED required

Skills

Strong interpersonal communication
Ability to work independently and demonstrate good judgment
Excellent verbal and written communication
Highly proficient in Microsoft Office (Excel & Word)
Quick learner of new software programs
Strong organizational/administrative skills

Traits

Organized, high-integrity, attention to detail
Dependable, quality-focused, empathetic
Good listener and communicator

Other

Energetic, highly motivated, team player
Discretion and confidentiality essential

Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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