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Longo Toyota Guest Relations Representative
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Our Guest Relations Representative is our dealership’s front-line to the public, so if you need the mornings off for school or other commitments, and you are…
$18 an hour
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Must have or be able to obtain a valid Occupational Sales License and a California Driver’s License while maintaining an acceptable, safe, driving record.
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Longo Lexus Courtesy Vehicle Representative

Penske Motor Group -
El Monte, CA

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Job Details

Full-time
$18 an hour

Benefits

Free parking
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication
Outdoor work experience
High school diploma or GED
Driver's License
Driving

Full Job Description

Overview:

We are looking for a self-motivated individual to become our new Courtesy Vehicle Representative for Longo Lexus! The Courtesy Vehicle Representative is responsible for making sure that all loan vehicles are properly and thoroughly cleaned, gassed, and assist the Loan Car Representatives with vehicle hand-offs to the guests.

Our ideal candidate is energetic, a team player, has excellent communication skills, and approaches every task with a positive attitude. If you have those qualities, we can teach you the rest!

The Courtesy Vehicle Representative has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.00.

This position is 100% on site at Longo Lexus in El Monte, CA.

Perks of working with us:

Weekly Pay - get paid every Friday.
401k with a generous Company match
Vacation (accruals earned on Full Time or Part Time status)
Vision, dental, and medical care benefits available to any team full time team member
Team member Referral Bonus Program
Tuition reimbursement
Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
Development and growth opportunities
Free Employee Parking
On-site gym, free of charge to team members

Responsibilities:

Provides loan/rental cars to guest in a courteous and prompt manner.
Completes loan/rental contracts thoroughly and accurately.
Shows guests the vehicle and performs a walk around explaining operation and accessories.
Works with rental companies or designated companies to obtain additional vehicles.
Assists with hands on inventory of loan/rental vehicles, as needed.
Answers guests’ questions’ concerning services performed or products purchased or refers them to someone who can.
Handles guests’ complaints with integrity and poise, and, when necessary, refers dissatisfied guests to the appropriate individuals for resolution.
Answers, transfers, and provides information to incoming service calls.
Performs other administrative duties, and assist in other areas of the Service Department as assigned by Management
Maintains high ethical standards in all actions.
Always maintains a professional appearance.
Prepare paperwork and documents for all damaged LCCS units.
Ensure all vehicles are returned with the same condition as loaned out to the guest.
Assist the Business Office with citation issues.
Keep track of all lost and found items, contact guest and/or turn them in to security.
Ensure all loan cars are properly maintained, serviced, and ready for guest delivery.
Maintain a gas log for gas spending on all LCCS units.
Prepare contracts and log for flatbed deliveries.

Qualifications:

A high school diploma or equivalent
Minimum of six (6) months customer service experience, desired
Ability to coordinate activities with other employees; read and comprehend instructions and information in the English language; work well with the public.
Must have a valid driver’s license and have and maintain an acceptable, safe driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
Must be able to work outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
Adjusting, moving, and lifting objects up to 50 pounds.
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Remaining in a stationary position, often standing, or sitting for prolonged periods.
Operating motor vehicles and/or heavy equipment.
Ascending or descending ladders, stairs, scaffolding, ramps, and poles.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group:

BECAUSE WE ARE AWESOME!

Longo Lexus is a proud member of the Penske Motor Group family of automotive dealerships. We take a different approach than others in the industry. We provide the best possible guest experience for the tens of thousands that we serve annually, whether they are purchasing a new vehicle, a pre-owned vehicle or having their vehicle serviced by one of our expert Technicians. Adapting to the ever-changing needs of our guests and providing superior guest service is why Longo Lexus is the #1 Lexus Retailer in the Western Unites States since 1990 and has consistently won the prestigious Elite of Lexus Dealer Award since its inception in 1992.

We are looking for the best and brightest to join our team!

Are you eager, well-rounded, and ambitious?

Do you value exceptional guest service?

Are you ready for the new adventure in your career?

Then apply with us today!

We firmly believe in transparency with everything we do and we believe in being a TEAM, probably the top reasons that our average Team Member has been with Longo for more than 9 years.

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